IESHA WADE-COLLINS

**** *’day Rd. #** Pearland, TX. 77581 Phone: 832-***-**** adae2t@r.postjobfree.com

OBJECTIVE

To obtain a position as a Customer Service Representative where my customer relations and office skills will be exercised and used for advancement and growth.

SKILLS

Technical Support Skills Account Management

Problem Solving Unlocking Customers accounts

Answering incoming calls Conducting Outgoing support Calls

Scheduling Appointments for Customers Support

Knowledge of Core Computer Software

Vital Signs Front office Training

Knowledge of EKG Testing Knowledge of Phlebotomy

Knowledge of ECW Electronic Charting

EDUCATION

06/13–05/14 Fortis Institute – Houston, TX

•Medical Assistant Diploma ~ GPA 3.3

•Phlebotomy Certification

•American Red Heart Association~ CPR/BLS Certified

08/10 – 06/13

Houston Community College (Central) – Houston, TX

Nursing Program

Currently Enrolled

02/99 – 10/99

Gary Job Corps – San Marcos, Texas Nursing Assistance Certification

WORK EXPERIENCE

08/18-07/19 Customer Service Home Agent Teleperformance USA California

Assisted with incoming calls from Apple Customers in regards to their accounts

Technical Support Skills

Account Management

Problem Solving

Unlocking Customers accounts

Conducting Outgoing support Calls

Scheduling Appointments for Customers Support

Knowledge of Core Computer Software

Knowledge of iLog Computer Software

02/16-08/18 Medical Assistant Favorite Healthcare Staffing Agency Houston, TX

Traveled to different medical facilities to work contract work

Triaged patients in by taking their vital signs

Escorted patients to their rooms for their Doctor visits

Followed Doctor’s orders pertaining to patient

Made F/U appointments

Input Information into database for patients

Answered telephones

Administered Injections/ Conducted Blood Draws/ venipuncture

08/15- Medical Assistant MedRelief Staffing Agency Houston, TX

Traveled to different medical facilities to work contract work

Triaged patients in by taking their vital signs

Escorted patients to their rooms for their Doctor visits

Followed Doctor’s orders pertaining to patient

Made F/U appointments

Input Information into database for patients

Answered telephones

Administered Injections/ Conducted Blood Draws/ venipuncture

11/2014- Present Medical Assistant Prohealth Staffing Agency Houston, TX

Traveled to different medical facilities to work contract work

Triaged patients in by taking their vital signs

Escorted patients to their rooms for their Doctor visits

Followed Doctor’s orders pertaining to patient

Made F/U appointments

Input Information into database for patients

Answered telephones

Administered Injections/ Conducted Blood Draws/ venipuncture

05/2012- 11/2014 Courier Phlebotomist KQB Laboratory Support Houston, TX

Traveled Houston and surrounding areas to conduct blood draws

Worked different pain management clinics conducting blood draws

Conducted Drug Test Screening

Collected Urine/Stool specimens

Gathered patient information for specimens collected

Used Centrifuge to spend down blood samples

09/2002 – 05/2012 Receptionist Metro Security Systems, Inc. Houston, TX

Receive, direct and relay telephone messages and fax messages

Direct the security officers and the general public to the appropriate staff member

Pick up and deliver the mail

Open and date stamp all general correspondence

Maintain the general filing system and file all correspondence

Secures premises and personnel by patrolling property; inspecting buildings, equipment, and access points; permitting entry

Obtains help by sounding alarms

Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespasser

06/ 2001 – 05/2010 Nursing Assistant Flo on the Go Nursing Houston, TX

Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths

Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals

Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, and therapeutic baths; applying restraints

Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information

Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor

Documents actions by completing forms, reports, logs, and records

Maintains work operations by following policies and procedures

Protects organization's value by keeping patient information confidential

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