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Retail Technology

Location:
Katy, Texas, United States
Posted:
September 22, 2019

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Resume:

WILLIAM (BILL) MELVIN

281-***-****(m) / adae1u@r.postjobfree.com / Houston, TX

EXECUTIVE PROFILE

Information technology professional with a broad range of business, financial, and technical environment experience including international operations. Results oriented with an emphasis on delivering solutions from conception to completion. Combines strong business acumen with the ability to identify and collaborate with senior operating leadership in the development of innovative business solutions. Consistently demonstrates the ability to develop and motivate teams, build support across functional boundaries, and market strategy to all levels.

Leading and Developing Teams

Mergers and Acquisitions

Negotiation and Contracts

Managing Large Scale Projects

International Experience

Managing Costs and Budgeting

Business-Technology Alignment

Building Strategic Alliances

Board Level Presentation Skills

Technology Architecture, Development and Integration

Leading Change Management

PROFESSIONAL EXPERIENCE

PIVOTAL THOUGHT TECHNOLOGY 2018 – PRESENT TECHNOLOGY MANAGEMENT CONSULTANT

FRANCESCA’S HOLDINGS 2015 - 2018

SVP, HEAD OF TECHNOLOGY

Francesca's is one of the fastest growing specialty retailers in the United States. Responsible for all aspects of the information technology operations and technical environment including the alignment, execution and support for project/portfolio management, applications, solutions and platforms.

Developed and architected a Multi-Year Roadmap Technology Strategy, adopted by the Board, to replace, enhance and implement a suite of retail systems and processes to transform Francesca’s from a siloed channel, store focused technology mindset to an enterprise Omni channel retailer.

Directly led the implementation of the new integrated commerce platform including store systems fully integrated with CRM, Order Management, Ecommerce and the Supply Chain to enable the 360 degree view of customer, order, pricing/promo, and product inventory across all channels thus providing a seamless experience to the end customer.

Led the re-engineering efforts, partnering with the functional and business team leaders to maximize not only the capabilities of technology but to assess core processes, organizational structure and alignment to achieve outsized business results.

Revamped the overall technology group structure, architecture and skill set to one that supports agile development, real-time integration, analytics and a cloud based architecture. Migrated the on-premise tech heavy infrastructure to a cloud and managed services based structure that better supported the organization’s cost model.

Responsibilities also included enterprise security and regulatory compliance, audits, and coordination with third parties with emphasis on Sarbanes-Oxley and PCI. Report regularly to the Board of Directors and the Audit Committee on IT strategy and cyber security.

STAGE STORES, INC 2013 - 2015

SVP, ENTERPRISE APPLICATIONS

Stage Stores, Inc. (SSI) operates approximately 850 department stores with sales approximating $1.7B. Responsibilities included all projects and programs related to legacy application architecture, development, and technical support, as well as transforming the organizational and architectural model to support the SSI OMNICommerce Anywhere strategy.

Realigned the department to support an agile service oriented approach incorporating business processes, applications, middleware, and departmental skillsets to support an omni-channel framework. In order to keep pace with the rate of change and improve on the quality and lead times for development, migrated the department to a DevOps framework and instituted efforts around automated testing and data management.

Projects included significantly increasing Omni-commerce capabilities via the implementation of Oracle Commerce and Salesforce, enhancing the Order Management and Routing system (Manhattan) and In-Store Fulfillment systems and processes.

Supply Chain enhancements included migrating systems from a store based fulfillment approach for Ecommerce fulfillment to a model leveraging both centralized and store fulfillment optimized on both consumer and cost/margin metrics.

Customer Experience and Personalization capabilities were developed via the integration of new CRM resources, development of a new Loyalty system and establishing an enhanced data and analytics BI Platform leveraging highly scalable processing architecture (Netezza) and Hadoop for Big Data analytics.

Additional new system implementations and development in product development, Merchandising and Planning areas have increased visibility to inventory movement, margins and opportunities.

THE CHILDREN’S PLACE 2012 - 2013

SVP and CHIEF INFORMATION OFFICER

The Children's Place (TCP) is the largest pure-play children's specialty apparel retailer. The Company is comprised of approximately 1,100 stores with global revenues exceeding $2B.

Responsible for all aspects of the Technology platforms and applications supporting the global manufacturing and vertically integrated retail enterprise.

Revamped the organization, systems, and skills matrix from a classic retail structure to one supporting an Omni-channel architecture with channel extensions into franchise operations and non-traditional areas.

Specific projects included the implementation of SAP ERP, upgrade and a re-platform of the IBM Websphere Commerce environment to handle the significant increase in volume, re-architected pricing and promotions processing to accommodate the accelerating promotional cadence and complexity of promotions.

Developed a multi-year roadmap strategy to incorporate technology enhancements both application and infrastructure required to support the recently revised business strategy and focus on multi-channel and international opportunities.

THE MEN'S WEARHOUSE 2002 – 2012

SVP and CHIEF INFORMATION OFFICER

Chief technology position at The Men's Wearhouse ($2.3B Revenues) responsible for managing the 200+ staff Information Technology organization. Responsibilities encompassed all IT development and support operations as well as accountability for the department’s capital and expense budgets.

Major initiatives included the re-vamping of the organization delivery model to better respond to the higher growth and promotion oriented business climate.

Developed and executed an IT Solutions and Architecture Roadmap to support the Business Operational Development plans as the Company evolved the brand management, marketing and strategy direction. Incorporated in this effort were initiatives to re-design the enterprise network and the migration of the production platforms supporting both the corporate entities as well as the 1300+ store and supply chain environments. These architectural enhancements were designed to support the business diversification, organic growth, and acquisition strategies of the corporate business model.

As a member of the CEO’s Operating Committee, worked on the re-branding and sales process innovation initiatives to support the “select from anywhere, tender anywhere, fulfill from anywhere philosophy”.

Led the evaluation and directed the implementation of leading edge core Merchandising, Planning, Replenishment and Allocation systems. This effort was a move off of legacy systems in use for over a decade. This effort necessitated changes in cultural and process biases as well as technology. This effort resulted in significant labor savings as well as reducing overall cycle times in the warehouse and reducing inventory levels.

AT&T WIRELESS SERVICES 1997-2002

Sr Director, Technology

Accountable for the design, build, and implementation of a flexible organization, architecture, and application framework to support the corporate consumer and retail strategy. The scope of these efforts included all retail and distribution systems supporting the 900+ stores and kiosks, as well as third party partners and national accounts.

Collaborated with senior members of the business channel teams in order to develop the strategy and subsequent technology direction to support the rapid growth of the retail segment.

Directed and managed all personnel, operating, and project budgets, supporting the retail and distribution technology teams and systems.

Led the effort to re-design core retail processes away from a geographic centric business approach to an enterprise model to support the corporate national marketing and pricing strategies.

Managed the project initiatives to incorporate and integrate customer relationship management, activation, and lead tracking within the retail and sales environments, significantly enhancing the customer experience and streamlining the sales processes. Directed the architecture and design teams developing the “click and mortar” approach and scope.

PEPSICO, INC. 1990 - 1997

Director, Information Technology 1990 – 1997

Partnered with senior management at a Corporate and Divisional level as well as with international field management to define the strategy and vision for PepsiCo application systems. This included the design, development and integration of applications supporting the store, headquarters, decision support, and intranet environments.

ADDITIONAL CONSULTING EXPERIENCE

PwC (PRICEWATERHOUSE COOPERS)

Sr. Manager, Information Technology Consulting and Audit Support

ACCENTURE

Sr. Consultant

EDUCATION

Baylor University

Degree: Masters in Business Administration

Wharton School

University of Pennsylvania

Degree: Bachelor of Science in Economics

Major: Decision Science and Information Systems



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