Mohammed Khaleel Ahmed Hafez
Mobile: +966-********* E-mail: ******.*@*****.***
NETWORK OPERATIONS TECHNICAL SUPPORT TEAM MANAGEMENT
Persuasive and influential C-level professional with proven skills in troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts & System Bugs
Project Mgmt. (Telecom)
Operations Management
Network Operations Centre
Incident Management
Delivery Management
Client Relationship Mgmt.
Strategic Planning
SLA Management
B.Sc. (Computer) from Osmania University Hyderabad in 2003
Offering nearly 10 years of rich & versatile experience in BMS (RTTS) tool, Incident Management, Project Management, Service Delivery, Network Operations Center across telecom domain
Insightful professional with notable success in leading completion of various projects such as Network Rollout, Network Capacity Augmentation, Network Upgrades, Network Consolidation and so on
Excellence in supporting project teams in configuring & baselining project items and preparing configuration documentations; skilled in managing configuration / re-configuration of client machines to ensure optimum connectivity
Success in leading end-to-end perfection in dispatching FME (Field Maintenance Eng.) by OWS with excellence in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction
Proven skills in providing direction, motivation & training to Team for ensuring optimum performance & implementation of performance management system for all the team members; creating & sustaining a dynamic environment that fosters the development opportunities & controlling attrition
Hands on Experience on Cisco core router & switches like CRS 1, Aggr 7609, Edge 7613, GSR 12000, ASR series, 1800 series
A forward thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals
Jan’17 till date: Huawei Operation Web Server Front Line Eng. & BMS (RTTS) Tool
Role:
Preparing & presenting daily work order reports pertaining to process and productivity; spearheaded process improvement initiatives
Entrusting with the responsibilities of heading the 24*7 operations of Network Operations Center (NOC) for configuration and troubleshooting of network issues
Administering Mobile Group Mate line User Id issue
Guiding the team about the safety issue
Maintaining vehicle alarm record region wise
Assuring the problem is resolved in a timely manner, tracking according to standards, & escalating as appropriate
Ensuring adherence to the organizational requirements to ensure delivery of quality services
Setting-up medium term strategy designed to maximize the use of network systems & services for the company and taking active part in strategic development of the business plan
Coordinating with solution providers, implementation partners for successful implementation
Preparing & maintaining servers, network documentation & procedures, addressing performance bottlenecks & ensuring maximum network uptime
Strategizing plans as well as lead initiatives for the optimization and restructuring of network architecture
Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues
Jul’10- Dec’16: Detecon AL-SAUDIA CO. Ltd., Riyadh as Senior Data Network Operations
Role:
Administered Layer 1 to Layer 3 Connectivity maintenance of STC MPLS Core Live N/W
Conducted Optical fiber testing with OTDR, Power Meter & VFL
Ensured preventive maintenance like conducting MDTs for schedule activity for upgrading/replacing, rebooting/resetting, link diagnostic/error handling at interfaces connected with transmission or peer devices
Conducted & handed over of any new sites PAT Field testing
Generated statistical reports and conducted analysis for Core Network KPIs (e.g. Handovers (link failover preempt), Packet Drops, congestion analysis and alarm logs) and followed-up with peer teams for network optimization
Followed-up with TAC & other NOCs (DNOC (Juniper), TNOC, MNOC & ANOC) for support TT Management and provided necessary support to resolve issues
Jan’10- Mar’10: Silicon Star Computers as Technical Support Supervisor
Role:
Worked for the project consists of complete Network in (Jails- Prison’s) throughout the Kingdom
Led the networking team
OSI Model, TCP/IP protocol suite
Design and setup of TCP/IP LAN Network & troubleshooting of various Network Problems, IP Addressing, Sub-netting, VLSM
Bridging and Switching Concepts, LAN Technologies
Implement, verify and troubleshoot NAT, access-lists and point to point protocols
Installation of Juniper (Router) & HP Procurve (Switch)
Installation of Cabinet, Fixing Patch Panel Nodes with termination, arranging cable & labeling
Connecting the ZHONE modem with port (tag no.) provided by STC & Cable Testing
Formatting all the Systems & Installation Windows XP, Assigning Security & Jail’s Software
Accessories, Sharing Printers in the Network and Fax machines
Date of Birth: 20th August 1978
Languages Known: English & Arabic
Address: Riyadh Saudi Arabia
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