Mohammed Khaleel Ahmed Hafez

Mobile: +966-********* E-mail: adae0j@r.postjobfree.com

NETWORK OPERATIONS TECHNICAL SUPPORT TEAM MANAGEMENT

Persuasive and influential C-level professional with proven skills in troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts & System Bugs

Project Mgmt. (Telecom)

Operations Management

Network Operations Centre

Incident Management

Delivery Management

Client Relationship Mgmt.

Strategic Planning

SLA Management

B.Sc. (Computer) from Osmania University Hyderabad in 2003

Offering nearly 10 years of rich & versatile experience in BMS (RTTS) tool, Incident Management, Project Management, Service Delivery, Network Operations Center across telecom domain

Insightful professional with notable success in leading completion of various projects such as Network Rollout, Network Capacity Augmentation, Network Upgrades, Network Consolidation and so on

Excellence in supporting project teams in configuring & baselining project items and preparing configuration documentations; skilled in managing configuration / re-configuration of client machines to ensure optimum connectivity

Success in leading end-to-end perfection in dispatching FME (Field Maintenance Eng.) by OWS with excellence in managing issues that could impact end-to-end delivery operations, performing root-cause analysis for remedying technical difficulties and providing leadership/ direction

Proven skills in providing direction, motivation & training to Team for ensuring optimum performance & implementation of performance management system for all the team members; creating & sustaining a dynamic environment that fosters the development opportunities & controlling attrition

Hands on Experience on Cisco core router & switches like CRS 1, Aggr 7609, Edge 7613, GSR 12000, ASR series, 1800 series

A forward thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals

Jan’17 till date: Huawei Operation Web Server Front Line Eng. & BMS (RTTS) Tool

Role:

Preparing & presenting daily work order reports pertaining to process and productivity; spearheaded process improvement initiatives

Entrusting with the responsibilities of heading the 24*7 operations of Network Operations Center (NOC) for configuration and troubleshooting of network issues

Administering Mobile Group Mate line User Id issue

Guiding the team about the safety issue

Maintaining vehicle alarm record region wise

Assuring the problem is resolved in a timely manner, tracking according to standards, & escalating as appropriate

Ensuring adherence to the organizational requirements to ensure delivery of quality services

Setting-up medium term strategy designed to maximize the use of network systems & services for the company and taking active part in strategic development of the business plan

Coordinating with solution providers, implementation partners for successful implementation

Preparing & maintaining servers, network documentation & procedures, addressing performance bottlenecks & ensuring maximum network uptime

Strategizing plans as well as lead initiatives for the optimization and restructuring of network architecture

Interfacing directly with service providers, customers, field technicians, service contractors, and field service coordinators to troubleshoot and resolve network-related issues

Jul’10- Dec’16: Detecon AL-SAUDIA CO. Ltd., Riyadh as Senior Data Network Operations

Role:

Administered Layer 1 to Layer 3 Connectivity maintenance of STC MPLS Core Live N/W

Conducted Optical fiber testing with OTDR, Power Meter & VFL

Ensured preventive maintenance like conducting MDTs for schedule activity for upgrading/replacing, rebooting/resetting, link diagnostic/error handling at interfaces connected with transmission or peer devices

Conducted & handed over of any new sites PAT Field testing

Generated statistical reports and conducted analysis for Core Network KPIs (e.g. Handovers (link failover preempt), Packet Drops, congestion analysis and alarm logs) and followed-up with peer teams for network optimization

Followed-up with TAC & other NOCs (DNOC (Juniper), TNOC, MNOC & ANOC) for support TT Management and provided necessary support to resolve issues

Jan’10- Mar’10: Silicon Star Computers as Technical Support Supervisor

Role:

Worked for the project consists of complete Network in (Jails- Prison’s) throughout the Kingdom

Led the networking team

OSI Model, TCP/IP protocol suite

Design and setup of TCP/IP LAN Network & troubleshooting of various Network Problems, IP Addressing, Sub-netting, VLSM

Bridging and Switching Concepts, LAN Technologies

Implement, verify and troubleshoot NAT, access-lists and point to point protocols

Installation of Juniper (Router) & HP Procurve (Switch)

Installation of Cabinet, Fixing Patch Panel Nodes with termination, arranging cable & labeling

Connecting the ZHONE modem with port (tag no.) provided by STC & Cable Testing

Formatting all the Systems & Installation Windows XP, Assigning Security & Jail’s Software

Accessories, Sharing Printers in the Network and Fax machines

Date of Birth: 20th August 1978

Languages Known: English & Arabic

Address: Riyadh Saudi Arabia

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