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Customer Service Marketing Manager

Houston, TX
September 22, 2019

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Tiffany Blake

Marketing Manager

Spring, TX *****


Work Experience

Marketing Manager

Quality Homes - Houston, TX

January 2016 to March 2019

Company Profile:

To facilitate the sale of new homes.

Key duties:Working & communicating effectively with customers & team-members Periodically gather data and prepare reports for management review Work with all departments to ensure accurate and timely information is passed along to clients Provide excellent customer service to sales agents and prospective buyers Thoroughly document the transaction, manage progress of the loan, home options and construction Assist in making prospective buyer appointments with design center, mortgage, key inspection and settlement departments when necessary

Working & communicating effectively with customers & team-members throughout the sales, construction & warranty phases

New Sales Advisor

Vestalia Homes

January 2009 to July 2012

Company Profile:

New home sales counseling.

Key duties:

Learned and used the 5-minute drill (a planned presentation) and demonstrate the homes. Made sure the finished homes are cleaned and ready for presentation to the customer. Communicated with Team Members before open house, with written or verbal instructions. Represented the company pand its products fully accurately to the public. Prepared complete and accurate contract files. Maintained a high degree of integrity and honesty in all business dealings. Utilized checklist to identify items to address and present to Sales Manager and appropriate contact person for resolution. Present and communicate a variety of floor plans, features and benefits. Ensure a positive customer experience by setting precise expectations and informing client accurately on the home buying process. Mortgage Consultant Specialist

VA Home Loans

November 2004 to January 2009

Company Profile:

Qualifying new home buyers for Conventional and Jumbo FHA, VA Home Loans Key Duties:

Marketed New home buyers education classes working with City of Houston to qualifying new home buyers for city programs. Compliance with the state home buyers, preparing disclosure and yearly audits. Working and assisting lenders to qualify home buyers working with clients. Building report and assisting as they are undergoing foreclosures.


Eisenhower High School

Real Estate

Northwestern University


Email Marketing, Digital Marketing, Marketo, Social Media Marketing, Marketing Strategy, Google Analytics, Customer Service, SEO


Notary for the state of Texas

Contact this candidate