TO WHOM THIS MAY CONCERN:

MY NAME IS QUEEN V. MURPHY. I HAVE THIRTY-FIVE YEARS OF CUSTOMERS SERVICE, SECRETARIAL, RECEPTIONIST AND SWITCHBOARD OPERATOR EXPERIENCE.

I TRAVELED REPRESENTING NAVY MUTUAL AID INSURANCE COMPANY AT CONVENTIONS AND TRADE SHOWS: THE TAILHOOK CONVENTION IN RENO, NEVADA, THE NATIONAL HELICOPTERS ASSN, NORFOLK, VIRGINIA JUST TO NAME A FEW.

PLEASE FIND ATTACHED MY RESUME.

THANK YOU & BE BLESSED

QUEEN V.MURPHY

adadyv@r.postjobfree.com

3349 Mission Ridge Road, Bldg.37

Atlanta, Georgia 30339

Home Telephone: 770-***-****

Mobile Telephone: 202-***-****

adadyv@r.postjobfree.com

Queen V. Murphy

4/08 – 11/2018 Navy Mutual Aid Asscociation Insurance Arlington, VA

Marketing/Sales Assistant/Scanning Specialist

Provide administrative support for the Sales and Marketing Section efforts within the Membership Department and reports to the Director, Marketing.

I travel representing the company at conventions, Tail Hook in Reno, Nevada, The Helicopters Association in Norfolk, Virginia just to name a few. I set up a booth/table to market Navy Mutual Aid products.

Responsible for preparing, assembling, and sending out the daily correspondence associated with direct mail, mass mailings, and/or e-mail campaigns to current and prospective members.

Utilize Navy Mutual’s Customer Relationship Management software to process leads and input contact data

Generate and distribute weekly and monthly reports on sales responses and marketing efforts

Participate in the development of tools to survey customers regarding effectiveness and quality of sales efforts, as well as solicit feedback to better future actions or provide recommendations to enhance correspondence.

I convey Navy Mutual’s plans and services to members and prospective members.

Work collaboratively with colleagues and staff to create a results-driven, team oriented environment

Provide back-up Receptionist assistance as needed.

Scans and maintain database for customers insurance changes

Maintain a strong sensitivity to the confidential nature of information and material

Worked for the CEO during search for an Executive Assistant was found/hired.

8/97 – 9/06 Sprint and Nextel Telephone Company Washington, D.C.

Receptionist

Answered inbound calls via multiple telephone lines, and took necessary actions to assist the callers in satisfying their requests.

Prioritized and coordinated daily clerical tasks and activities in a timely and efficient manner.

Developed and implemented clerical reporting and document tracking.

Coordinated meeting arrangements including audio/visual needs, food and beverage and other logistical requirements.

Executed break-room inventory control procedures which included receiving merchandise, and preparing for replenishment.

Scans Insurance documents into online filing system.

10/97 – 7/2010 Marymount University Arlington, VA.

Part-Time Weekend Switchboard Operator

Answered inbound calls via multiple telephone lines, and took necessary actions to assist the callers in satisfying their requests.

2/88 – 8/96 D.C. Lottery Charitable Board Washington, D.C.

Secretary

Served as lottery draw staff and game closings for the mid-day and evening lottery drawings. I also processed tapes for the Power Ball drawings.

Planned and scheduled meetings, appointments, and guest and travel arrangements.

I did time and attendance payroll for a staff of twenty employees

Manage projects; conducted research; and disseminate information by using the telephone, mail services, Web sites, and e-mail.

Used a variety of office equipment, such as fax machines, photocopiers, scanners, and videoconferencing and telephone systems to support staff and complete assigned projects.

Created spreadsheets; composed correspondence; managed databases; and created presentations, reports and documents using desktop publishing software and digital graphics.

Negotiated with vendors, maintained and examined leased equipment, purchase supplies, managed areas such as stockrooms or corporate libraries, and retrieve data from various sources

Provided training and orientation for new staff, conducted research on the Internet, and operated and troubleshoot new office technologies

Provided high-level administrative support for the offices and for top executives of the organization

Arranged conference calls and supervised other clerical staff.

Reviewed incoming memos, submissions, and reports in order to determine their significance and to plan for their distribution.

Prepared agenda and made arrangements for meetings of committees and executive boards which included conducting research and preparing statistical

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