Customer Service Manager

Jeanine G. Landry

** ****** **** *********, ** **468

Cell: 508-***-**** ***********@*****.***

OBJECTIVE

Seeking a full-time administrative or managerial position with potential for growth SUMMARY

Skilled with Microsoft Office Programs, primarily Word, Excel, Outlook, and PowerPoint

Extensive experience in office administration and management, staff training, scheduling, and Human Resource responsibilities, including payroll, and QuickBooks

Effective communicator with excellent organizational skills

Extremely versed in corporate event and meeting planning

Motivated with strength in multi-tasking and performing under pressure, cooperative, resourceful problem resolutions

Able to work both independently and as a collaborative team member EDUCATION

Mount Wachusett Community College, Gardner, MA

Certificate: Medical Office, May 2014, GPA: 3.8

Related coursework: Medical Terminology, Coding & Billing, Administrative Medical Assisting, Integrative Complementary Medicine

Certificate: Business Administration, May 2004

Graduated with honors: 4.0 GPA

Emphasis in Accounting I & II, Microcomputer Applications, Principles of Management, Small Business Management, Business Math

Professional Training & Development

Federal Financial Aid Administration

Certification

Microsoft Office Applications & Advanced Excel

QuickBooks

Customer Service Anger Management

Train the Trainer

Handling Stressful Situation & Difficult People

EXPERIENCE

Assistant Director of Operations May 2014-July 2019 Alexander Academy, Lunenburg, MA

Process Federal Financial Aid Title IV awards to determine federal aid awarded to students

Submit verifications when required to the Financial Award Services and Dept. of Education

Streamlined and implemented documents used in the Financial Aid process and student folders

Marketing and advertising

Create and maintain accurate inventory control of all products and supplies, for both office and student/client provisions

Generate and sustain the school’s Point of Sale, marketing materials, student ledgers, billing

QuickBooks and Payroll functions

Ensure all policies of the Department of Education, Commonwealth of MA Cosmetology and Barbering Board, student handbook, our auditors and accreditors are adhered to and updated per the Commonwealth of MA and federal funding

Monthly reconciliation of Federal Title IV fund disbursements and all financial statements Continued page 2 of 2

Jeanine Landry

HealthAlliance Hospital, Burbank Campus, Internship MWCC (Internship) Jan. 2014 - May 2014 Simonds-Hurd Complementary Care Center, Fitchburg, MA

Front desk support for the Comp Care Center; computer file management, phone support, client services

File management for the Acupuncturist, Massage Therapists, and Reiki Practitioners

Therapy room and class room set-up and maintenance Operations Manager May 2011-Aug 2013

Harrington Farm, Princeton, MA

Created a 60 page training manual for all Client Services employees

Streamlined and implemented documents used in the event process for all staff and management

Designed electronic file systems and maintained electronic and paper files

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports

Inventory control and forecasting inventory needs Sales and Event Administrator (same company as above) Harrington Farm, Princeton, MA

Recruited and trained experienced staff eliminating the need to hire staff from temporary staffing agencies

Initiate and maintain Human Resource files for all employees

Implemented event floor plans, designed and preserved interior décor based on event and /or season

Office organization and administrative support to sales team Food & Beverage Manager September 2010-May 2011

Wachusett Village Inn, Westminster, MA

Instituted and maintained an accurate inventory system for all banquet, restaurant, and bar supplies

Developed outlines and training procedures for wait staff and bartenders

Planned and directed all banquet, restaurant, and off-site events from linen selections to final presentation and execution

Scheduled and supervised all banquet, restaurant, and bar personnel Senior Event Designer April 2007-October 2010

Pepper’s Fine Foods Catering, Northborough, MA

Produced over $885,000 in sales revenue from corporate clients

Maintained 40% corporate client retention

Coordinated and executed all aspects of corporate and social event planning, including profit analysis

Developed strong and loyal client relationships through quality customer service and product knowledge References Available upon Request

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