Manager Front Office

Tamar Urushadze

** ******* ********** **., ***** 4, Apt, Tbilisi 0013, Georgia, Mobile: +995-*-**-***-*** **************@*****.***

Personal Information

Date and Place of Birth: 26/10/1972, Tbilisi, Georgia Marital Status: Married

WORK EXPERIENCE

29th of April, 2015 – Present Operations Manager at “Iveria Inn” Hotel, 6 Tsulukidze St., Tbilisi, Georgia, Tel.: +995-**-******* Main Duties: Full Time – 40 Hours a week

● Recruiting, training and supervising staff.

● Managing budgets.

● Maintaining statistical and financial records.

● Planning maintenance work, events and room bookings.

● Handling customer complaints and queries.

● Promoting and marketing the business.

● Ensuring compliance with health and safety legislation and licensing laws. 4th September, 2013 - 27th March, 2015 Residence Service Manager at “Tskaltubo Plaza” Hotel, 15a Rustaveli Ave., Tskaltubo 5400, Georgia, Tel.:+995-***-****** Main Duties: : Full Time – 40 Hours a week

● Direct and coordinate activities of the hotel departments

● Manage staff, preparing work schedules and assigning specific duties

● Establish and implement departmental policies, goals, objectives, and procedures conferring with board members

● Employment practices and employee handbook formulation and implementation;

● Employee appraisals, feedbacks and initiating employee career development programs based on individual capacities;

● Adherence to local HR regulations and maintaining industry relations with local authorities;

● Safety, Health and Environment practices knowledge additional.

● Determine staffing requirements, and interview, hiring and training new employees, or oversee those personnel processes

22nd May, 2011 – 31st August, 2013 General Manager at “Oasis Hotel & Resort”, Adjara, Chakvi 0180, Georgia, Tel.: +995-***-***** Main Duties: : Full Time – 40 Hours a week

● Design strategies to ensure total guest satisfaction.

● Develop an annual business plan.

● Ensure highest standards of professional services to customers.

● Initiate cost effective controls and revenue management techniques.

● Prepare, review and assess monthly or periodic financial statements.

● Create brand image for the hotel.

● Develop strategies for organizing, staffing, planning and executing functionalities.

● Provide training for hotel staff in delivering care that meets the best standards and practices.

● Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.

● Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.

20th April,2010 - 3rd May, 2011 General Manager at “Tbilisi Bazaleti” Hotel, 1 Gulua st.,Tbilisi 0114, Georgia, Tel.: +995-**-******* Main Duties: : Full Time – 40 Hours a week

● Recruiting, training and supervising staff.

● Managing budgets.

● Maintaining statistical and financial records.

● Planning maintenance work, events and room bookings.

● Handling customer complaints and queries.

● Promoting and marketing the business.

● Ensuring compliance with health and safety legislation and licensing laws. 17th January 2010 – 30th March, 2010 Front office Manager at “Old Tbilisi” Hotel, 27 Ketevan Tsamebuli Ave., Tbilisi 0103, Georgia, Tel.: +995-**-******* Main Duties: : Full Time – 40 Hours a week

● Promoting outstanding execution of duties within the framework

● Efficiently and accurately registering customers

● Directly planning room distribution of incoming groups

● Reviewing the arrival list in the morning (looking for special notes, whether appropriately distributed), to alleviate problems upon arrival

● Ensuring that vacant rooms are cleaned (reports guest departures to housekeeping), subsequently keeping record of occupied and blocked rooms

● Comparing the computer list of occupied rooms with housekeeping's rooming list

● Performing the rack arrangement

● Maintaining close contact with the housekeeping department, accurately controlling the entrance day rates given, and registering them into the computer; issuing invoices and controlling them upon check-out; and closing the accounts

● Promoting courteous and efficient service of all front office staff

● Assisting personnel during job training.

23rd March, 2007 – 20th December, 2009 Waitress at “Villa Luz” Hotel, 24 Calle Castilla la Mancha, Platja De Gandia 46730, Valencia, Spain Tel.: +34-902-**-**-** Main Duties: : Full Time – 40 Hours a week

● Providing excellent wait service to ensure satisfaction.

● Taking customer orders and delivering food and beverages.

● Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

18th September, 2006 – 23rd November, 2007 Pre-opening Task Force Manager at “Renaissance Aktau” Hotel, Microdistrict 9 Mangistau Region, Aktau 130000, Kazakhstan, Tel.: +7-729*-**-**-** Main Duties: : Full Time – 40 Hours a week + Extra Hours

● Promoting outstanding execution of duties within the framework

● Staff training in Efficiently and accurately registering customers

● Staff training in Directly planning room distribution of incoming groups

● Performing the rack arrangement

● Staff training in Maintaining close contact with the housekeeping department, accurately controlling the entrance day rates given, and registering them into the computer; issuing invoices and controlling them upon check-out; and closing the accounts

● Promoting courteous and efficient service of all front office staff

● Assisting personnel during job training

● Handling Hotel preopening front office general procedures 18th August, 2003 – 12th September, 2006 Business Center Agent at “Tbilisi Marriott” Hotel, 13 Shota Rustaveli Ave, T'bilisi 0108, Georgia, Tel.: +995-***-***-** 00 Main Duties: : Full Time – 40 Hours a week

● Answer incoming calls and respond to customer's emails.

● Management and resolve customer complaints.

● Sell products and place customer orders in the computer system.

● Identify and escalate issues to supervisors.

● Provide product and service information to customers. 24th March, 2000 – 10th December, 2001 Waitress at “Sheraton Barcelo” Hotel, 173 Jennifer Rd, Annapolis, MD 21401, USA, Tel.: +1-410-***-**** Main Duties: Part Time – 20 Hours a week

● Providing excellent wait service to ensure satisfaction.

● Taking customer orders and delivering food and beverages.

● Making menu recommendations, answering questions and sharing additional information with restaurant patrons.

17th September, 1994 – 30th April, 1999 Translator at “EKRANI LTD” 1 Didi Kheivanis Ave., Tbilisi 0114, Georgia, Tel.: +995-**-******* Main Duties: Full time – 40 Hours a week

● Reading material and researching industry-specific terminology.

● Converting text and audio recordings in one language to one or more others.

● Ensuring translated texts conveys original meaning and tone. EDUCATION

1st September, 1994 - 20th June, 1998 Georgian Engineering Economic Institute, 27 Kazbegi Ave., Tbilisi 0160, Georgia

Bachelor of Production Organization and Management 1st September, 1990 – 27th June, 1994 Tbilisi State University 1 Chavchavadze Avenue, T'bilisi 0179 Georgia

Bachelor of Biology, Ecology

QUALIFICATONS

Languages Georgian - Native,

Russian-Native,

English – Well

Spanish - Average

Computer Skills Microsoft Word, Excel, Hotel operational programs: Micros, Fidelio, Opera Others Excellent interpreting, organizational and public speaking skills, Good critical and analytical thinking, excellent team worker. AWARDS & Trainings

May, 1999 English language course - GEOS Language Institute, NY, USA June, 2008 Spanish language course – Intercultural program of Valencia, Gandia, Spain April, 2012 “Service+ “ - Certificate of Hospitality Management Program of USAID HOBBIES & INTERESTS

Sport walking, Traveling, Classic Music, Theatre, Reading

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