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Customer Service Sales

Frederick, Maryland, United States
September 18, 2019

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Sagoon Thapa

Monrovia, Maryland ***** • 209-***-**** •


Articulate professional with solid education and experience in business planning, strategy and analysis, and daily operational management with a desire to acquire a business analyst position. Committed to improving processes, streamlining efficiency, implementing long term solutions, and maximizing resources to support and achieve corporate objectives.

Relationship Development: Strong leader with interpersonal talents, ability to cultivate strong relationships between colleagues and clients, skilled in conflict resolution. Proven ability to collaborate with internal/external clients to achieve company goals.

Information Management: Well-developed ability to perform market research and Analytics, financial analysis, sales, and perform administrative functions. Proficient with Microsoft Office Suite.

Administrative Abilities: Strong administrative and organizational skills, performing analysis, using and maintaining office equipment, reporting/documentation, filing, creating reports, and implementing policy and process improvements.

Key Strengths: Highly focused and results-oriented, excellent communicator, and adaptable to an ever changing and growing atmosphere dedicated to building and strengthening relationships with internal/external clients.


Bachelor of Business Administration, Summa Cum Laude, 2019

Strayer university

Bachelor of Business Administration, 2009

Tribhuvan university-Kist College of Management, Kathmandu, Nepal


M&T Bank, Mount Airy, Maryland

Relationship Banker (6/2019 – Present)

Serve as a personal banker to meet the needs of clients. Educate clients on services and products, financial wellness, and cultivate strong, long-term relationships.

Selected Contributions:

Communicate effectively with clients regarding various services provided by the bank including personal accounts, business accounts, loans, investments, and merchant services.

Train and mentor team of tellers to support customer referrals and educate clients’ on how to optimize and manage their accounts.

Perform daily operational activities including international and domestic wires, issuing debit cards, and processing application of credit cards while ensuring strict compliance with company standards and policies

Capital One Bank, Urbana Pike, Maryland

Branch Ambassador (10/2012 – 6/2019)

Instrumental in raising brand awareness and increasing sales through effective client communication, evaluating needs of potential clients, promoting financial products and services to meet clients’ needs, and generating new business increasing revenue and growth. Prepared client applications, responded to client inquiries and requests, and resolved outstanding discrepancies and/or issues with accounts.

Selected Contributions:

Applied strategic development, critical thinking, and process improvements from extensive knowledge in the industry to complete company strategies.

Generated new revenue through effective marketing strategies and interpreting client needs.

Promoted and effectively cross-sold establishment products and services as appropriate for individual clients.

Jerrys Subs and Pizza, Potomac, Maryland

Manager (6/2010 – 7/2015)

Oversaw daily administration of operational, financial, and personnel management for a very busy restaurant. Ensure adequate staffing, inventory, equipment maintenance, employee schedules, and employee performance, adherence to health regulations, and company policies and standards.

Selected Contributions:

Analyzed current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.

Trained employees in food preparation, customer service, cleanliness, and safety protocols and procedures.

Instrumental in analyzing operational insufficiencies and providing effective resolutions resulting in improved work procedures, motivated employees, and increased service quality.

Responsible for talent acquisition, onboarding and training, disciplinary actions, scheduling assignments, and ensuring compliance with workstation standards

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