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Manager Project, Agile Coach

Sugar Land, Texas, United States
September 18, 2019

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From: Mr. Syed Qaiser Yusuf Sep **, ****

**** **** ******* *****

Sugar Land, TX 77479-8917

Mobile: 314-***-****,

Citizenship USA Clearance DOD “SECRET” inactive


Attn: Technical Recruiter

4142 Meramec Bottom Rd

St. Louis, MO 63129

Dear Executive,

Attached please find my resume for the job opening of a Houston, TX Project Manager, Agile Coach Ref ID: NA in your organization for 6 month’s as advertised.

I would like to meet with you to discuss my qualifications in more detail. You may contact me at 314-***-**** to schedule a meeting or if you have any questions.


Syed Qaiser Yusuf


Extensive functional and technical experience -- Lead software, hardware, middle ware, system’s security engineers working in information systems environments in international environments along with a strong application/product development background with full lifecycle SDLC.

Experience include development global applications, support, analysis, deployment, testing & integration, RAD (Rapid Application Development) and DRP (Disaster Recovery Planning) sessions. Aligned teams using Agile development and Scrum processes, conducted workshop such as JAD (Joint Application Development) with Enterprise vision strategy, roadmap, and architecture.

A strong IT Project Manager with experience in full project management. Require traditional Project Manager responsibilities – leading a project team, driving for results, tracking budget, managing resource allocations, develop project plans, prepare status reports, complete or lead PMO artifacts including Business Cases, etc. – in addition to serving as Scrum master to facilitate the development/testing phases of the project utilizing Agile methodologies. Overall, transitioning to a more Agile/Scrum methodology, operate in both frameworks and be flexible as we transition.

Results-oriented Agile Coach who shares passion for technology, innovation and excellence.

Transform people’s lives by changing the way the world invests. Build shared platforms environment to support rapidly growing and evolving business. A dynamic, fast-moving, and agile environment and is passionate about teams that produce high quality, high performance, and scalable software. Work with multiple teams and responsible for individual process changes, report generation, mentorship in addition to their scrum ceremony responsibilities. Work with a team of overall software development lifecycle and ensure the on-time, quality delivery of software product releases.

Agile Evangelist-Agile Coach to assist with a very dynamic project large scale project (4+ million dollars). Conduct meetings with C-Level Executives.


Program/Project Management

Manager, Senior Team

Manager QA, Testing & Integration


Agile Coach/Scrum Master

DOD Experience

US Air Force-PRC GEODSS) & GTN Deep Space Surveillance Global Transportation NM

US Artillery-Colsa GSS & GSA Air Defense & Air Simulation Fort Bliss El Paso, TX

US Army Infantry-Colsa EV-88 Battle Management Redstone Arsenal Huntsville, AL

McDonnell Douglas TAMPS Missile Company - Tactical Aircraft Mission Planning St. Louis, MO

US Navy-SAIC V-22 Osprey Naval Avionics Center Indianapolis, IN

Technical Skills

Data Base Systems: Oracle 9i Developer, Oracle Forms, A/P, G/L, Teradata, DB2, VSAM, IDMS, FOCUS, B-treive, Supra and MS Access

Middleware: XML, EAI, J2EE, EJB, UML, Web Logic, DML, EDI, XML, Java and .Net

ETL: Ab Initio GDE 1.15 & Operating system 2.14, Power Center Informatica 6, 7x, Ardent Data and Data Stage, SAS

System Design: Visio

Methodologies: Rational Rose, Unified Process and Agile

Project Management: MS Project and MethodM

Web & GUI Development: ASP, Visual Basic, MS Front Page, Consolidations, Connectors, EAI, BPM (workflow) Tools, B2B Integration

Languages: Java, HTML, Teradata V2R5, Teradata E-Business, Micro Strategy

Object Oriented Languages: VB, C++, or C#, and .Net

Operating Systems: NT, UNIX, Windows 2000, 3.11, MVS/XA, Open VMS, DCL, JCL, Novel, SUSE Linux 64 bit used for SAP HANA

BI Reporting: Business Objects, Hyperion, Cognos and SAS

Office Automation: Microsoft Office, Lotus Smart Suite

Business Objects: Broadcast Agent

Infrastructure: Redesign

Proficient: Metadata tools, OLAP tools such as Micro Strategy, Hyperion, Brio, SAS, data modeling tools such as Erwin, Data Architect, Oracle Designer

Tools/Software: Teradata V2R5 RDBMS, (Winn-DDI, Manager, Query, Priority Scheduler, BTEQ),

SQL, PL/SQL, BTEQ, MS Office Suite, AS/SET Case Tool, Air Simulation (GSS/GSA), Freight Liner/Fleet Asset, Motor Freight Software, Change Configuration Control/Native, DMDB, Strategies for VAX/VMS, ADS/O, Data Validation Revenue Assurance (DVRA), SAP (BODS, 3.2, 4.0, HANA 1.2 SP 04), Agile/Scrum methodology, Waterfall, Kanban, Agile/Scrum Master, XP, SAFe, Jira, Rally, Risk Management

Industries: Utility, Healthcare, Telecommunications, Consumer Packaged Goods, Information Technologies, Chemical, Transportation, Auto Leasing, Manufacturing, Mining and Defense.

Certifications Data Processing; Mountain State Institute of Technology; Phoenix, AZ

Education Bachelor of Science – (Physics & Mathematics)


Project Mnager, Agile Coach; HP Corporation

06/2011 - Till date, Houston, TX

Job Description

As the Agile Coach, shift and transform the mindset of the whole organization to become more agile by crafting standard practices for agile processes.

Effectively communicate technical messages around agile processes and their purpose; and leading, coaching, mentoring, and motivating a group of agile coaches and scrum masters that educate and mentor individuals at all levels on Agile principles.

Provide executive capability-building around agile that lead toward the organization-wide adoption of Agile methodologies

Ensure that the Scrum team adheres to Scrum values, practices, and rules.

Help the Scrum team and the organization adopt Scrum. Teach the Scrum team by coaching and leading it to be more productive and produce higher quality products.

Protect the Scrum team by managing obstacles that can negatively impact the productivity of the team.

Help the Scrum team understands and uses self-organization and cross-functionality to the benefit of team productivity. Also help the Scrum team do its best in an organizational environment that may not yet be optimized for complex or iterative development. “Remove Impediments” by making changes.

Job Accomplishments

Project Manager, Agile Coach

As Agile Project Manager lead, managed and directed all or part of a project through the deployment and manipulation of resources (human, financial, material, intellectual or intangible).

Responsible for the coordination and completion of projects, oversaw all aspects of projects.

Managed project planning and execution.

Led and drove the team to meet objectives and delivered on time and within budget.

Worked with vendors, internal client management, project team members and stakeholders to define project scope, resource requirements, budget, timeline, deliverables and milestones.

Managed the definition and refinement of project objectives and tasks and, on an ongoing basis, evaluated various courses of action and selected the most effective alternative to attain project goals.

Managed projects through all phases of the development life cycle, including project initiation, requirements and specifications, design, construction, testing, installation and post implementation review.

Acted as Scrum Master for one to three teams.

Mentored junior team members.

Challenged, coached and guided teams using agile and lean principles.

Emphasized code quality, with an emphasis on small, focused user stories.

Reduced churn to promote productivity.

Communicated well across a growing, scaling, worldwide organization.

Identified/reviewed organization’s risk management policies and procedures, assessed stake holder’s risk tolerance levels and identified preliminary risk for project viability.

Managed risk throughout the life cycle of the project and made contingency plans to manage issues that poses risk to budget, time delivery or functionality. Balanced identified risk against project benefits.

Determined the detailed information requirements of the project stakeholders and the project/organization and developed feedback routines to ensure two-way communication.

Determined the requirements for project time reporting, developed a communications management plan, and established project status reporting process and cycle.

Prepared and managed budgets.

Performed other duties as assigned or requested.

Strategy & Planning

Contributed to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy. Developed and implemented hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.

Developed, implemented, and maintained processes and procedures for effective delivery of services and compliance with regulatory guidance.

Determined, recommended and implemented hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc. Developed and implemented data retention standards.

Overall responsible for leasing and strategic planning for system upgrades. Established and implemented 'best-practice' standards as well as departmental policies and procedures.

Developed and maintained overall backup and recovery strategy (Disaster Recovery & Business Continuity).

Agile Coach

Led and coached project teams and drove successful delivery of highest value features.

Developed and tracked schedule and cost plans that supported the business objectives, timelines,

budgets, resources, milestones, and project deliverables.

Engaged clients, helped them adopt and matured Agile delivery as an experienced Agile coach.

Led a team by removing their impediments, listened, advocated for them, and helped them stretch further

in serving customers and executed good agile practice.

Solved problems, brought disagreements into the open, facilitated a collaborative solution, and brought together diverse perspectives.

Executive Scrum or Kanban practices, worked and collaborated in a network of Agile coached and transformation lead and shaping a new way to work for a large software delivery organization.

Cultivated excellent relationships with product owners and other stakeholders and model and encourage transparency and a team culture of inspection and adaptation.

Facilitated Agile team events, including daily standups, sprint planning, and retrospectives, championed the team, kept them excited and focused around the delivery, and shielded them from distraction.

Kept a pulse on the team’s progress, radiated information to project leadership, and recognized, raised, and removed impediments that could prevent the team from achieving their goals.

Assessed the current organization and delivery environment and recommend optimal Agile practices

Provided coaching and training at the program and team levels

Supported the team and enable Scrum Master, Product Owner and other roles to effectively perform their roles

Facilitated and assist the team in practices to break work down into smaller sizes to deliver in a single sprint

Coached teams through Agile routines and ceremonies including Sprint Planning, Scrum, Backlog Refinement, Demo, Retrospective, and PI Planning - transitioning responsibility to the team over time

Helped support agile tool adoption and consistent utilization

Helped establish and support consistent reporting practices across the teams

Helped to foster a culture of continuous improvement

Worked closely with product owner and team members to decompose stories, design features, and prioritized tasks. Ensured the coordination of individual team deliverables were synchronized as necessary to achieve product releases.

Facilitated all standard Scrum/agile cadence practices including Daily Stand Up, Sprint Planning, Sprint Retrospective, Burn-down Charts and Backlog Grooming.

Kept the team focused on deliverables, and removed obstacles and resolved any conflicts that were hampered the agile team’s productivity.

Collaborated with other departments, individual contributors, and management to enhance communication and transparency.

Operated as a Servant Leader, Coach and Agile Evangelist to Agile teams and other personnel. Monitored and reported on Agile metrics/team performance.

Collaborated with team to ensure practices were followed. Facilitated and drove continuous improvement within and across teams

Accepted user stories into the current product, ensured that all user stories met established acceptance criteria, which each story has passed acceptance testing and that operational readiness activities have been completed and accounted for. Met periodically with onshore and offshore developers to review and improve processes, communications and documentation.

Managed day-to-day scrum activities and influenced team members to leverage, follow and supported agile software development practices. Empowered the team to self-organize.

Conducted Scrum meetings Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review and Demo, Retrospective. Fostered qualities of high performing teams.

Facilitated team discussion and conflict resolution.

Identified and removed impediment’s, prevent distractions. Built, groomed and maintained the team’s product backlog. Identified gaps/risks early and established mitigation plans.

Organized and facilitated Scrum ceremonies, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum related meetings. Served as liaison between technical and non-technical departments.

Reviewed and prioritized the backlog in preparation for sprint planning; provided the team with user story details and priorities during sprint planning and gave final approval on sprint plans.

Supported integration efforts to build whole systems from various subsystems. Assisted Product Owner, as needed, with backlog maintenance and grooming. Managed monthly capitalization processes and change management processes. Assisted Product Owner in planning, change management and risk management.

Interfaced with product owner and key stakeholders in Project Management, Business, QA and Technology Operations to ensure high quality delivery of software projects on time and budget. Leveraged escalation process to channel issues and concerns to appropriate parties.

Utilized scrum tools and frameworks to achieve efficiency both internally and externally.

Participated proactively in developing and maintaining team standards, tools, and best practices. Directed the planning, building, and implementation of information technology and applications in support of the organization's strategic business goals using SAFe, Waterfall/Agile development and Scrum processes.

Drove day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues.

Worked with leads and product owner and provided development sizing & cost analysis estimates. Led teams in execution of development and operations work and ultimately grew Shared Platforms.

Assisted with internal and external communication, improved transparency, and radiating information.

Monitored and tracked roadmap and released milestones, facilitated mitigation of issues and risks. Tracked and communicated team velocity and sprint/release progress and other metrics across teams.

Identified methodology challenges and recommended solutions for continuously evolving Agile at client. Assisted the team in delivery against their commitment, with prioritization and resolution of defects / bugs. Collaborated with the team to identify and resolved problems and remove impediments/barriers for the team.

Assisted development and operations teams in resolving needs and roadblocks identified by team members. Drove user story creation and development in preparation for future sprints; developed story acceptance criteria.

Servant Leadership

- Served and Supported the Product Owner and Engineering Team in their quest to deliver value on a consistent and predictable basis

- Engaged and Coached product teams to help them recognize the effectiveness of self-organization and continuous improvement

- Facilitated getting the work done without coercion, assigning, or dictating

- Mentored, motivated, and inspired members of the product teams as well as junior Scrum Masters

Collaboration and Communication

- Fostered a transparent and communicative environment

- Worked closely with Product Owners to properly scope and plan current and future work

- Actively worked with the team to remove impediments, and finding the right people to remove them

- Built a safe and trusting environment where problems could be raised without fear of blame, retribution, or being judged

- Collaborated with engineering leadership and management to help drive team success


- Utilized broad knowledge of agile frameworks (not just Scrum) to help transform the team into a high performing group

- Coached and obtained buy-in of the team on best practices for agile software development

- Embraced and practiced continuous improvement

- Periodically reported team metrics, successes, improvements, challenges, and opportunities to engineering leadership

Leader ship

- Assisted in the professional development of junior Scrum Masters

- Led continuous improvement efforts for the team of Scrum Masters

- Worked with the management team to improve processes and identified tools to enhance accepted processes.

Job Technologies

MS Office, Security Infrastructure (PKI, VPN), XML Message oriented middle ware and EAI enterprise application integration, Java (J2EE, EJB), UML (Rational Rose) Web Logic, HTML, Internet protocols (TCP/IP, SMTP), CRM, Teradata Warehouse V2R5 RDBMS, RAS, SAN, and IBM.

Development technologies: C#, VB.NET, .NET Framework 3.5+, ASP.NET, Language Integrated Query (LINQ), SQL/T-SQL, SQL Server 2005+, JavaScript/AJAX/JASON, HTML, Ex-JS, J-Query, and JavaScript library. CSM (in progress), Agile/Scrum methodology, rapid application development techniques, knowledge of Rational Team Concert (RTC). Agile Project Management tools (i.e. Waterfall, Kanban, SAFe, JIRA Studio, Rally, XP, Version One, etc.)

PM, Program Manager; WellPoint

06/2008 - 6/2011 Denver, CO

Job Description

Manage Practice and projects, acquire new client’s, projects, provided leadership for a re-engineering, enterprise infrastructure, integration and migrate core business applications to Data Warehouse, including n-tier architecture solution, resolving the current Global Transportation (GTN) problem/enhancements under the banner of GTN21 program with 137 engineers and a budget of $190+ Million for US (Air Force).

Job Accomplishments

Provided Data Warehouse Program management and Project planning, Project Management at WellPoint (Dental Data Warehouse billing application) and on Debit side and Fraud Prevention data warehouse at MasterCard.

Created the architecture briefing in hardware, software, security, COTS/GOTS interoperable and configuration management data warehouse solution with multiple scenarios for US Air Force on the GTN21 program, used the best of the brood, cutting edge, robust, and scalable technology that can be used in future.

Directed and coordinated activities of implementation and carrying out objectives of a program.

Ensured that the design, scope and high level estimates for client solutions were appropriate and strategic.

Management, included development, implementation and evaluation program policies, procedures and standards.

Evaluated information concerning customers’ conceptual needs and estimated and coordinated program activities and associated costs.

Responsible for day-to-day operational management of all activities and functions in the designated program area within the Information. Ensured projects were staffed appropriately.

Developed and monitored program budgets, provided technical advice and/or oversight to staff or other departments related to respective programs. Lead Lessons Learnt and Root Cause Analysis efforts.

Determined program service levels and enhancements. Reviewed / approved weekly timesheets in a timely fashion.

Ensured timely reporting and approval of billing was in place. Relied on experience and judgment to plan and accomplished goals.

Provided overall leadership, direction and advice to the project teams.

Accepted responsibility for problems escalated from the team members. Attended Technical Steering Committee to present new solution designs.

Implemented program management standards to ensure client satisfaction. Provided to Sales initial design and scope document and high level estimates. Approved project deliverables, changes to project scope, schedule, and staffing hours.

Reported on activities of the program, via various documents and program review meetings. Ensured program was staffed appropriately to deliver expected results and to meet client SLAs.

Initiated measures to maintain and improve client satisfaction according to company guidelines.

Job Technologies

MS Office, Security Infrastructure (PKI, VPN), XML Message oriented middle ware and EAI enterprise application integration, Java (J2EE, EJB), UML (Rational Rose) Web Logic, HTML, Internet protocols (TCP/IP, SMTP), CRM, Teradata Warehouse V2R5 RDBMS, RAS, SAN, IBM Legacy System, Oracle Database and applying Oracle Rational Database principals.

Project Manager; NCR Teradata

9/2005 - 6/2008 O’Fallon, IL

Job Description

Manage all activities associated with the development of an Enterprise Data Warehouse.

Oversee development database conversion from legacy systems to Oracle and to NCR Teradata for US Army Logistics, Cingular Wireless Decision Support System Data (DSS), ROLAP/OLAP, CRM Warehouse and Lucent Technologies Financial Data Warehouse which saved over $2 Billion over 6 months period.

Job Accomplishments

Reduced overall Operating expenses by over $1Million P/A.

Worked as a Functional PM, managed the timeframe of projects.

Significantly improved overall Customer Satisfaction rates as measured by reductions in Trouble Tickets and Service Quality surveys.

Led USPS Mail Operation and Finance Portfolios for contract employees, made sure all the projects are ready in-terms of procurement, remediation, and integration testing, CM, QA, SAN and created Data Marts through Erwin for Data Warehousing.

Initiated a Unix/Oracle based mail tracking application initiative that acted as the focal point for subsequent enhancements that included full real-time integration into the internal Global Settlement and Claims & Adjustments process, ETL Based interfaces into numerous external Claims & Adjustments systems, Intranet based electronic delivery of Global Financial Settlement Reporting and Global Business access to parameter driven and customizable real-time MIS Reporting.

Delivered mail tracking application, and a data warehouse capable of supporting analysis for Sales, Marketing, Finished Goods Inventory, Market Development Funds, Customer P&L, and Production Planning.

Generated over $500K P/A in additional income through better Cash Management capabilities.

Consultant, Core Technology; Tapestry Computing

8/2003 - 9/2005 St. Louis, MO

Job Description

Manage the Technology Center and guide the team in directing business towards the new technology trends through identifying and establishing strategic objectives.

Job Accomplishments

Improved the accuracy and reliability of complex Customer Billing leading to more timely Customer remittances.

Managed over 20 large projects at client locations throughout the mid-west region with responsibility for all technical decisions, fostering client relationships and directed the efforts of the on-site Tapestry consultant teams.

Built an initial project plan, estimated work effort, gathered business requirements and designed a technical architecture, risk management, issue management, tool selection, dimensional modeling, and built a metadata strategy.

Led the on-going training and education of consultants through innovative use of various training methods including technical workshops, round-table discussions, boot camps and formal classes.

At Hallmark through a consolidated architecture that included Database, Sy-Base Triggers and MQ-Series components, created a fully integrated Operational and ERP/CRM based Product/Service delivery infrastructure that Reduced Operating expenses by over $600K P/A and decreased Customer Billing cycles by 3 weeks.

Project Manager, Senior Consultant; Oracle Corporation

9/2000 - 8/2003 St. Louis, MO

Job Description

Oversee projects for various Industries, create, manage, test, and running the databases.

Develop applications to validate potential client (s) for Oracle Corporation.

Job Accomplishments

Implemented and supported databases for Hallmark retail stores.

Created application for Oracle Corporation to qualify potential clients for business.

Led Application analysis, design and development of Oracle Forms 4.5 and Reports 2.5.

Programmed Trucking applications and provided performance tuning of the Oracle database.

Performed review of various sub-projects to determine the overall project status and made recommendations.

Trained client site managers on project planning and control, risk management, status reporting, issue management, estimating and change management. As a team leader, installed and maintained the databases.

Led reviews, meetings, and briefings, ensured adherence to configuration management procedures, CM and QA.

Primary technical system architect, provided application support and development of data models for the Information Technology Department of the Energy Group’s Power Division.

Led procurement's business processes including Supplier Management, Supplier Sourcing, Contract development and maintenance, electronic catalogs, transaction processing and payments, including those settled via P-Card, data reporting and analysis and Data Warehousing project, disaster recovery for New York State Electric and Gas (NYSEG) in merging the sub-gas companies databases 6 Tera Bytes.

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