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Customer Service Sales

Haverhill, MA
September 18, 2019

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Robert L. Pearson II

** *** ******, *********, ** 01830

TEL: 978-***-**** / Email:


Highly competitive, self-aware learner who is organized, disciplined, and goal oriented. Excellent communication skills and a great ability to work with others. Ability to listen and determine needs of customers and peers before offering a solution. Quickly establishes rapport with peers. Experienced in providing written and oral presentations.


Resourceful Detailed-oriented

Approachable MS Office proficiency

Versatile Adaptable

Work Experience SAP

Pepsi Co, Haverhill, MA

February 2019 - October 2019: Zone Operations Administrator

Excellent SAP knowledge and skills

●Assists the zone leader in supervising, monitoring, and evaluating administrators within the zone

●Inventory Control

●Managing my portion of the warehouse

Pearson’s Irrigation, Salem, NH

April 2015 - 2017: Business Owner

●Sales, Billing, Estimates

●Installations, Winterizing and maintenance

●All aspects of inventory

●Customer Service

Honeywell, Acton, MA

2011 - 2015: Manufacturing Team Leader/Supervisor

Excellent SAP knowledge and skills

Proficient in the “5S” initiatives (Sort, Store, Shine, Standardize, and Sustain)

●Ensured a positive work environment, observed performance and reported timely feedback and/or training to members of my team.

●Deliver the highest level of “Built in quality” / efficient processing of customer requests.

●Provided MFG with daily work schedules, then lead and directed employees to make daily workflow seamless.

●Identified opportunities to increase productivity and minimize part issues.

Honeywell, Acton, MA

2005-2011: Labor (1YR) / Quality Technician (4YR)

Chairman of the Material Review Board

●Manufacturing: Assembling and dissembling.

●In-process & final assembly audits.

●Daily return material authorization reviews.

●Prepare & maintain monthly metrics including quality audits, PCB 1st pass yield & weekly/monthly RMA reports.


2019: GED Testing Services (Hi-Set) NECCO

1993-1997: Student President of Peer – to – Peer

Captain of the Football team and Baseball team

Electronics and Robotics

Whittier Regional Vocational Technical High School, Haverhill, MA


Joe Brum, Zone Operations Manager, Pepsi Co, Haverhill MA. 978-***-****

John Petrino, Zone Sales Admin., Pepsi Co, Haverhill, MA 978-***-****

Kim Waddington, Zone Sales Admin., Pepsi Co, Haverhill, MA 978-***-****

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