Customer Service Representative

Rona Hill

**********@*****.***

(***) *** - ****

Summary: Dynamic Customer Service Representative who maintains a high level of efficiency and professionalism. I have the ability to handle a high volume call center, can perform data entry and have great communication skills. I am proficient in computers and CRM trained. I have strong problem solving abilities and can provide accurate and appropriate information in a timely manner.

Highlights:

High customer service standards.

Service solution expert.

Call center management experience.

Dedicated to process improvement.

Conflict resolution proficiency.

Strong problem solving ability.

Accomplishments:

-Promoted to call center Floor Manager at various call centers

Experience:

C3 Oct 2016 – Jan 2019

- Answer incoming calls to refill prescription refills

- Assisted in training new hires

Telus International April 2015 – March 2016

-Answer incoming calls in Rewards Department

-Received numerous awards for great quality

Quest Software Sept. 2014 – March 2015

-Answer incoming calls from clients.

-Dispatch requested roadside assistance for customers.

Apac Customer Service Inc. Jan. 2012 – May 2012

-Provided accurate and appropriate information in response to customer inquiry.

Mediatel March 2006 – March 2010

-Activated customer’s merchant credit cards.

-Promoted to Floor Manager.

Briggs Vacation Resort Jan. 2004 – March 2006

-Collected customer feedback and made process changes to exceed customer satisfaction goals.

-Promoted to Assistant Floor Supervisor.

Capital Credit Alliance March 2003 – Jan. 2004

-Demonstrated mastery of customer service of call script within specified timeframes, address customer service inquiries in a timely and accurate fashion promoted to Team Lead.

Education:

Thomas Jefferson High School

-High School Diploma

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