Summary: Dynamic Customer Service Representative who maintains a high level of efficiency and professionalism. I have the ability to handle a high volume call center, can perform data entry and have great communication skills. I am proficient in computers and CRM trained. I have strong problem solving abilities and can provide accurate and appropriate information in a timely manner.
High customer service standards.
Service solution expert.
Call center management experience.
Dedicated to process improvement.
Conflict resolution proficiency.
Strong problem solving ability.
-Promoted to call center Floor Manager at various call centers
C3 Oct 2016 – Jan 2019
- Answer incoming calls to refill prescription refills
- Assisted in training new hires
Telus International April 2015 – March 2016
-Answer incoming calls in Rewards Department
-Received numerous awards for great quality
Quest Software Sept. 2014 – March 2015
-Answer incoming calls from clients.
-Dispatch requested roadside assistance for customers.
Apac Customer Service Inc. Jan. 2012 – May 2012
-Provided accurate and appropriate information in response to customer inquiry.
Mediatel March 2006 – March 2010
-Activated customer’s merchant credit cards.
-Promoted to Floor Manager.
Briggs Vacation Resort Jan. 2004 – March 2006
-Collected customer feedback and made process changes to exceed customer satisfaction goals.
-Promoted to Assistant Floor Supervisor.
Capital Credit Alliance March 2003 – Jan. 2004
-Demonstrated mastery of customer service of call script within specified timeframes, address customer service inquiries in a timely and accurate fashion promoted to Team Lead.
Thomas Jefferson High School
-High School Diploma