QUALIFICATIONS PROFILE

Accomplished, results-oriented, and growth-driven professional with over 10 years’ senior leadership experience in program administration, safety and healthcare procedures development, and staff supervision and training. Armed with proven record of success in driving culture transformation and change management as well as delivering projects to completion. Effective leader, expert at advocating servant leadership, developing activities, implementing performance improvement, and leading top-performing teams toward goal achievement. Known for outstanding interpersonal and communication skills, effective at conveying company’s approach and building strong relationships with professionals at all levels.

CORE COMPETENCIES

Cost and Risk Mitigation

Facility and Healthcare Management

Continuous Quality Improvement

Healthcare Delivery Systems and Economics

Rapid Conflict Resolution

Public and Human Resource Administration

Patient Needs Assessment

Regulatory Compliance and Standards

EDUCATION

Sep 2012

Master of Science in Human Capital Management (GPA 3.58)

Bellevue University – Bellevue, NE

May 2006

Master of Science in Public Administration (GPA 3.91 summa cum laude)

Drake University – Des Moines, IA

Aug 2003

Bachelor of Science in Business (GPA 3.75)

William Penn University – Oskaloosa, IA

PROFESSIONAL EXPERIENCE

Kaiser Permanente – Various Locations

Aug 2015–Present

Chief Operating Officer (Richmond, CA)

Provide leadership to operational activities and programs for the daily hospital procedures.

Expertly manage system-wide and regional initiatives and policies, enabling the medical center to deliver cost-effective and high-quality service.

Strengthen relationships with the Permanente Medical Group to ensure attainment of mission, financial, and operational objectives.

Career Highlights

Positioned the institution for growth, as reflected on the following positive results:

-50% decrease in harm index with SIR of 0.79;

-15% increase of summary star rating in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) to meet the target goal;

-Annual improvement of PeoplePulse WEI and WUI indexes;

-Over 100% attainment of annual margin for per member per month (PMPM) DOE and OT.

Jan 2012–Aug 2015

Support Services Administrator (Santa Rosa, CA)

Directed and participated in diverse committees, such as Workplace Safety, Emergency Preparedness, Survey Readiness, Integrity, Threat Management, and Environment of Care.

Career Highlights

Received promotion as the chief operating officer by successfully meeting business goals and objectives for 14 support service departments.

Demonstrated expertise and leadership in the following initiatives, which brought forth outstanding results:

-Administration of more than $23M operating budget for smooth operational processes;

-Implementation of 21 active strategy scorecard for the Northern California Support Services Administrators for exceptional healthcare quality;

-Establishment of Lean and process improvement methodologies to the support service, which increased patient satisfactory scores by 5% annually;

-Rollout of recruitment and retention project for effective turnover decrease from 84% to 15%;

-Supervision of the Support Service Team for diminishing expense budget by over 2.25%, amounting to $500K.

Earned recognition from the North Bay Business Journal as the Facilities Manager of the Year in 2014.

Shenandoah Medical Center – Shenandoah, IA

Sep 2009–Jan 2012

Chief Operating Officer

Oversaw financial and administrative functions of the hospital, with allocated operating budget of $28M.

Organized diversity training initiative, which supported staff in serving and handling primary patient population.

Career Highlights

Led the conversion of outpatient clinics under the Centers for Medicare and Medicaid Services (CMS), thereby multiplying reimbursement by $110K annually; as well as Pharmacy Department to federally designated program, which lessened annual cost by 225K and enhanced regulatory compliance.

Acquired 2% growth of average patient score versus the previous year by initiating the Lean and process improvement methodologies.

EARLIER CAREER

Mahaska Health Partnership – Oskaloosa, IA

Dec 2006–Sep 2009

Executive Director

Jun 2006

Human Resource Director

CERTIFICATION

2004

Black Belt Certification, Lean Process Improvement

PROFESSIONAL AFFILIATIONS

2016–Present

Board of Director Member, Richmond Chamber of Commerce

2007–Present

Member, American College of Healthcare Executives

2003–Present

Member, Society for Human Resource Management

TECHNICAL ACUMEN

Human Resource Information System (HRIS)

PeopleSoft EPIC Microsoft Office Suite (Word, Excel, and PowerPoint)

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