Accomplished, results-oriented, and growth-driven professional with over 10 years’ senior leadership experience in program administration, safety and healthcare procedures development, and staff supervision and training. Armed with proven record of success in driving culture transformation and change management as well as delivering projects to completion. Effective leader, expert at advocating servant leadership, developing activities, implementing performance improvement, and leading top-performing teams toward goal achievement. Known for outstanding interpersonal and communication skills, effective at conveying company’s approach and building strong relationships with professionals at all levels.
Cost and Risk Mitigation
Facility and Healthcare Management
Continuous Quality Improvement
Healthcare Delivery Systems and Economics
Rapid Conflict Resolution
Public and Human Resource Administration
Patient Needs Assessment
Regulatory Compliance and Standards
Master of Science in Human Capital Management (GPA 3.58)
Bellevue University – Bellevue, NE
Master of Science in Public Administration (GPA 3.91 summa cum laude)
Drake University – Des Moines, IA
Bachelor of Science in Business (GPA 3.75)
William Penn University – Oskaloosa, IA
Kaiser Permanente – Various Locations
Chief Operating Officer (Richmond, CA)
Provide leadership to operational activities and programs for the daily hospital procedures.
Expertly manage system-wide and regional initiatives and policies, enabling the medical center to deliver cost-effective and high-quality service.
Strengthen relationships with the Permanente Medical Group to ensure attainment of mission, financial, and operational objectives.
Positioned the institution for growth, as reflected on the following positive results:
-50% decrease in harm index with SIR of 0.79;
-15% increase of summary star rating in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) to meet the target goal;
-Annual improvement of PeoplePulse WEI and WUI indexes;
-Over 100% attainment of annual margin for per member per month (PMPM) DOE and OT.
Jan 2012–Aug 2015
Support Services Administrator (Santa Rosa, CA)
Directed and participated in diverse committees, such as Workplace Safety, Emergency Preparedness, Survey Readiness, Integrity, Threat Management, and Environment of Care.
Received promotion as the chief operating officer by successfully meeting business goals and objectives for 14 support service departments.
Demonstrated expertise and leadership in the following initiatives, which brought forth outstanding results:
-Administration of more than $23M operating budget for smooth operational processes;
-Implementation of 21 active strategy scorecard for the Northern California Support Services Administrators for exceptional healthcare quality;
-Establishment of Lean and process improvement methodologies to the support service, which increased patient satisfactory scores by 5% annually;
-Rollout of recruitment and retention project for effective turnover decrease from 84% to 15%;
-Supervision of the Support Service Team for diminishing expense budget by over 2.25%, amounting to $500K.
Earned recognition from the North Bay Business Journal as the Facilities Manager of the Year in 2014.
Shenandoah Medical Center – Shenandoah, IA
Sep 2009–Jan 2012
Chief Operating Officer
Oversaw financial and administrative functions of the hospital, with allocated operating budget of $28M.
Organized diversity training initiative, which supported staff in serving and handling primary patient population.
Led the conversion of outpatient clinics under the Centers for Medicare and Medicaid Services (CMS), thereby multiplying reimbursement by $110K annually; as well as Pharmacy Department to federally designated program, which lessened annual cost by 225K and enhanced regulatory compliance.
Acquired 2% growth of average patient score versus the previous year by initiating the Lean and process improvement methodologies.
Mahaska Health Partnership – Oskaloosa, IA
Dec 2006–Sep 2009
Human Resource Director
Black Belt Certification, Lean Process Improvement
Board of Director Member, Richmond Chamber of Commerce
Member, American College of Healthcare Executives
Member, Society for Human Resource Management
Human Resource Information System (HRIS)
PeopleSoft EPIC Microsoft Office Suite (Word, Excel, and PowerPoint)