Daniel Vebenstad

**** ******* **., ***********, **. 37416

Home: 423-***-****

Email: adadv9@r.postjobfree.com

Objective:

To secure a Senior level management position within the Customer Service industry

Experience:

March 2009

to Present

Customer Service Expert

Kelly Services, Chattanooga, Tennessee

Blue Cross/Blue Shield of Tennessee, Chattanooga, Tennessee

Providing Superior Customer Service and demonstrating a high degree of

proficiency and consistency in dealing with complex medical issues

surrounding Medicare Members, including, but not limited to billing,

enrollment, claims, and drug formulary issues.

September 2008

to March 2009

Medicare Consultant

Kelly Services, Chattanooga, Tennessee

Blue Cross/Blue Shield of Tennessee

Providing Superior Customer Service and demonstrating a high degree of proficiency and consistency in dealing with complex medical issues surrounding Medicare Members, including, but not limited to billing, enrollment, claims, and drug formulary issues.

June 2006

to May 2008

Coach T-Mobile, Chattanooga, Tennessee

Strong commitment to world class customer service

• Superior oral and written communication skills

• Superb leadership and interpersonal skills

• A knack for effective time management, organization and prioritizing

• Team facilitation and training skills

• Strong decision making, change management and negotiation skills

• Ability to work well and quickly under pressure

January 2006

to June 2006

Credit Analyst

Kelly Services, Salt Lake City, Utah

American Express…..

Providing World Class Customer Service and demonstrating a high degree of proficiency and consistency in processing and confirming customer applications within a fast paced call center.

May 2000

to July 2005

Team Leader

Convergys Corp., Toledo, Ohio, Ogden, Utah

Consistent delivery of unparalleled customer service, demonstrating a high degree of proficiency and consistency in the following areas; scheduling, supervision, customer relations, security, housekeeping, team building, problem solving, coaching and feedback in a fast paced call center. Highly adaptive to change as well as able to manage change.

June 1996

to May 2000

CSR/New Hire Trainer

BP Oil Company, Toledo, Ohio

Directed, coordinated and administered training of new hires at all stores within the community. Promoted uniformity in the implementation of company practices and policies, plus performed a wide variety of evaluation, performance and service activities to support the local stores. Evaluated and improved internal services, troubleshot internal and customer problems, and provided internal and sales training for tenured employees.

March 1971

to June 1996

Advertising Director/General manager/Publisher/Consultant

Newspaper Services Inc., Jennings, La.

Total responsibility for day to day operation. Directed, coordinated and administered all activities of sales, editorial and production staffs and managers in order to promote a more cohesive effort in all areas. Trained and developed sales managers in the implementation of sales practices. Maintained effective communication with staff, department heads as well as business elements within the marketplace.

Served in many capacities as well as in several locations throughout the United States.

Skills:

Computer literate both IBM compatible and Mac OS, versed in many programs, Excel, PowerPoint, PageMaker, Quark Express, Word, Microsoft Office, etc.

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