Customer Care Training

PERSONAL DETAILS

Nothemba Ameticia Pangabantu

P.O Box 774

King Williams Town

5600

Tel: 073-***-****(Cell)

064-****-***(Cell)

Identity No.: 800-***-**** 088

Drivers License: Code 08

Gender : Female

Marital Status : Married

ACADEMIC DETAILS

Matriculated in 1997 at Inyathi High School.

Awarded Diploma in Computer Clerk in 2000 at Academy of Learning.

Achieved a Certificate in Mouse 97 Proficient in 2001 at DGEComputers.

Awarded a Certificate in International Computer Driving Licence in 2007 at Intec Collage.

Socpen Training Module 1 and 2 at SASSA.

MIS Training at SASSA.

WORKING EXPERIENCE DETAILS

From 2004 until 2015 worked for South African Social Security Agency (SASSA) as Grant Administrator ( Persal no. 53958802)

Duties:

Receiving and interviewing of applicants.

Screening of clients on MIS and Completing of checklist on Socpen.

Checking of supporting documents before capturing on Scopen and MIS.

Completion of application on both system MIS and Socpen.

From 2001 until 2004 worked at Cape Town Rubber Company as a Creditor controller.

SKILLS ACHIEVED

Twelve years that I have worked as an Administrator I learned the supervisory duties as I was the field worker and also I completed a short course in report skills and communication.

Working with payment system.

Monitoring service providers.

Working with customers / clients.

Working under pressure.

Customer care.

Filling of documents.

Dealing with client enquiries.

Communication with stake holders.

Staff motivation.

REFERENCES

1)Mrs Matyedi

Cell: 076-***-****

2)Ms Y Nikani

Tel: 043-***-****

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