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Customer Service Sales

Havertown, Pennsylvania, United States
September 18, 2019

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**** ********** ** • HAVERTOWN, PA.119083

CELL 610-***-**** • E-MAIL


Results-oriented Sales Professional with exposure to business development,

Marketing, strategic planning, client relationship management, and customer service.

Proven success leading business development efforts, expanding customer base in PA, NJ and MD by increasing revenue quarterly.

Effective at building loyalty and long-term relationships with an extensive network of contacts in the Managed Care Industry.


Certified Medical Consultants 2017 – 2019

Marketing & Account Development Phila, PA

Prospects for new business in PA, NJ, DE, MD, VA with Insurance Companies, Third Part Administrators and Self Insured’s.

Experienced in growing existing accounts while prospecting for new business.

Proven successful in Sales and being Profit - Oriented.

Managed and grew existing accounts.

Aetna 2015 - 2017 Blue Bell, PA

Plan Sponsor Liaison / Medicare Service Operations

• Subject matter expert on Centers for Medicare and Medicaid Services regulatory requirements that govern Aetna Medicare Advantage plans.

• Serve as a Single point of contact for the plan sponsor’s (Employer Groups), Third Party Administrator and Human Resource Directors.

• Responsible for resolving escalated issues with 48 hours of receipt and responding to management.

• Resolve all inquiries in regards pharmacy benefits, medications on the formulary and explanation of benefits for 20 large employer groups.

Rehabilitation Planning, Inc. 2011- 2015 Plymouth, PA Senior Account Manager- Business Development

• Accountable for all aspects of sales, business development, and client management. .

• Obtained new business from Third Party Administrators, Insurance Companies, and Self Insured’s to meet monthly goals.

• Maintained detailed database of prospects and customers, documented sales calls to facilitate follow up meeting

Med Net Incorporated / Examworks 2000-2011 Duluth, GA

Sales Account Manager

• Established a presence in the Northeast Region for Independent Medical

Evaluations, Peer Reviews.

• Prospected, developed and grew Independent Medical Evaluation business with

TPA's, Insurance Companies, Insured’s and Law Firms in PA, NJ, MD, and DE.

• Marketed, Managed and Serviced accounts weekly

• Attended: PA Workers’ Compensation Conference, Delaware County Business

Association and South Jersey Claims Association.

Concentra 1998- 2000

Valley Forge, PA

• Managed and grew business to Insurance Companies, TPA'S, Insured's providing

Nurse Case Management, Independent Medical Evaluations, and Bill Review services.

• Visited accounts weekly, established relationships, provided outstanding

Customer service.

• Sourced and developed leads via researching on websites, reaching out to

Contacts in the industry, while prospecting for potential new business.


Villanova University Villanova, PA

Bachelor of Business: Concentration in Italian language

Delaware County Community College

Associates Degree- Computer Science


Kidney Donor Advocate for the National Kidney Foundation Program

Project Walk (Paralysis Recovery Foundation)

Volunteer at Rosewood Gardens Skilled Nursing Facility

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