Customer Service Data Entry

DIPIKA MODI

Duluth, GA ***** ******@*****.*** 770-***-**** www.linkedin.com/in/dipika-modi

CASH APPLICATIONS COORDINATOR/AR ANALYST

Proven Cash Applications Coordinator/Accounts Receivable Accountant with extensive experience supporting accounting and finance organizations during rapid expansions, ensuring accurate and updated accounting records of all organizational transactions. Skilled in research, data entry, and analysis. Experienced in decision making, multi tasking, providing excellence in customer service, and problem solving. Proficient working independently, with multiple internal departments, and in a team setting to increase productivity and achieve department and company objectives.

CORE COMPETENCIES

Cash Applications Account Receivable Analysis Reconciliations Research Data Entry

Customer Service Problem Resolution Cross-Functional Teams Relationship Management

TECHNICAL SKILLS

Navision MR8 ERP software Microsoft Excel Word Outlook

EXPERIENCE

EPIQ, Atlanta, GA Feb 2010 - Present

(Formerly DTI LLC AND MERRILL COMMUNICATIONS)

Senior Cash Application Specialist/Accounts Receivable Analyst

Post high volume of payments and match remittances to customer and business partner accounts received through various approved gateways including checks, ACH, wires, and credit cards from Wells Fargo Lockbox systems using Navision and Meta Record 8 ERP software.

Transfer payments to intercompany offices and follow appropriate procedures, resulting in improved workflow efficiencies for national business units.

Perform research and initiate resolution of unapplied cash items by consulting the collection team, field personnel, and/or the customer, reducing downtime for each business unit.

Process account receivable charge backs, returned checks and bank adjustments accurately.

Work directly with customers to resolve discrepancies, complaints, and enhance relationships.

Apply credit memos, facilitate and document refund requests, and maintain cash logs.

Assist month-end close, general ledger entries, bad debt write-offs, bank reconciliation, provide backup for internal/external audits, and in formulation and implementation of policies and procedures and to maintain department efficiency.

Deposit incoming cash and checks daily from customers to the bank via scanner remotely.

ADDITIONAL RELEVANT EXPERIENCE

INFINITY PROPERTY & CASUALTY INSURANCE COPMANY, Alpharetta, GA Apr 1995 - Dec 2009

Agency Licensing Accounts Specialist II

Establish and maintain all information pertaining to company’s new set ups licensed agencies and the agency’s employees by using numeric-alpha data enter skills.

Verify that agents and agencies meet all company and state regulations before licensing or terminating with appropriate State DOI.

Maintain records for agencies license requests, EFT banking information, all commission entries, 1099 information for accounting, change in E&O, ownership, address and or name changes.

Maintain various internal records and reports for strategic development of target states.

Respond to all agents, internal and external marketing representatives regarding agencies status.

Dipika Modi ******@*****.*** Page Two

Manages daily workflow via Agency Files Online & ensures timely and accurate submission of check req’s, fees, for all company appointments, terminations, and renewals in compliance with State Regulations.

Retrieves paper files from file room, enters any change into on-line system, removes documents & prepares a cover sheet properly for back scanning, indexing and images.

Customer Service Billing Representative

Properly coded NSF checks and creates appropriate report.

Responded to agents and insured requests for interpretation billing, agent commissions and payment information.

Researched & processed adjustment of payments.

Quality Control Specialist (Lead)

Worked as a quality control specialist with quality work and outstanding quantity.

Prioritized workflow to meet tight deadlines in busy areas.

Set up and maintained filing system to expedite tracking of document

Prepare Audit report for the unit.

Analysis work for misapplied payments and commissions.

Senior Remittance/ Cash Processing Lead

Processes multiple types of payments from incoming mail in accordance with established procedures.

Ensure that doc processing, posting in insured’s policy with speed & accuracy, balancing and reconciliation batches the documents correctly.

Research all unidentified documents, unknown incoming money orders, checks and contact insured’s, agents for information necessary to make a proper identification.

EDUCATION

Bachelor of Commerce, Accounting/Finance

Gujarat University, India

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