Front Office
Resume:
Michelle Pauline G. Macapugay
#** *** **. ********* ***. United Parañaque Subdivision 5 San Isidro Parañaque City
E-mail Address: adadrw@r.postjobfree.com Contact Number: +639*********
Tin No. : 259********
SSS No.: 34-3139051-9
POSITION/s DESIRED: Front Office Associate, or Guest Services Associate
JOB OBJECTIVES:
To gain the experience needed to be a valued member of the organization. To use the skills I acquire to help improve the status and performance of the company, while aiming to reach the top tier in the Hospitality Industry.
WORK EXPERIENCE:
CONRAD MANILA
Seaside Boulevard, Coral Way, Pasay, 1300 Metro Manila, Philippines
FRONT OFFICE (EXECUTIVE FLOOR OFFICER)
March 6, 2018 – Present
Job Summary
- Responsible for the efficient rooming of hotel guests according to the established procedures. Prepare and maintain records pertinent to the guests stay in the hotel. Handle the food and beverage side of the lounge and serve guests accordingly.
Essential duties and responsibilities
- Handle check-in and check-out
- Handle money exchange
- Issue and control safety deposit box.
- Assist the Conrad Service to arrange the morning call for in house guests.
- Offer rooming and responsible for the room up selling.
- Welcoming guests upon their arrival.
- Handle guest complain and monitor guest history program and data input.
- Attend to guest’s requests and queries.
- Handle guest’s reservations and inquiries for rooms
- Maintain a clean work environment
- Serve guests welcome drinks upon arrival.
- Engage and assists guests at the lounge area.
- Keep the back kitchen clean at all times.
- Account the stock inventory of beverage and order if necessary
NEW WORLD HOTEL
Esperanza Street corner Makati Avenue, Makati
FRONT OFFICE (FRONT OFFICE ASSOCIATE)
March 7,2016 – March 6, 2018
Job Summary
- Responsible for the efficient rooming of hotel guests according to the established procedures. Prepare and maintain records pertinent to the guests stay in the hotel. Maintain and control the room racks. Coordinate with all the other departments.
Essential duties and responsibilities
- Handle check-in and check-out
- Handle money exchange
- Issue and control safety deposit box.
- Assist the Service Center to arrange the morning call for in house guests.
- Offer rooming and responsible for the room up selling.
- Welcoming guests upon their arrival.
- Handle guest complain and monitor guest history program and data input.
- Attend to guest’s requests and queries.
- Handle guest’s reservations and inquiries for rooms
- Maintain a clean work environment
FRONT OFFICE (SERVICE CENTRE AGENT)
January 27, 2013 – March 6, 2016
Job Summary
- Responsible for all service centre activities such as processing both incoming and outgoing calls in order to achieve guest satisfaction
Essential duties and Responsibilities
- Process all incoming and outgoing calls accurately
- Record and control wake-up call accurately
- Assist guest with international call and directory queries.
- Abide by principle of guest privacy
- Handle guest’s needs or requests and report complaints to the guest services manager
- Strictly abide by standard and procedures governing cases of emergency such as fire, bomb threat and other critical situation.
- Point out to the supervisors any defects with the switchboard equipment
- Maintain a clean work environment
- Attend to all guest queries and requests promptly
- Carries out any other reasonable duties and responsibilities assigned
- Handle guest’s reservations and inquiries for rooms and food and beverage outlets
- Take down food orders for all in-house guests
CONCIERGE (LOBBY ATTENDANT)
September 10, 2012 – January 10, 2013
Job Summary
- Responsible in welcoming guests and assisting them to achieve guest satisfaction.
- Assist guests with general inquiries regarding the hotel and its outlets.
- Relay any guest preferences to the Concierge supervisor
- Relay any transportation or restaurant reservations to the concierge desk attendant.
- Assist the concierge desk attendant should the need arise.
- Assist with storage of luggage and sending of mail/parcels to the guest room.
EDUCATIONAL BACKGROUND: TERTIARY: FAR EASTERN UNIVERSITY
Bachelor in Science Hospitality Management 2008 – 2012
SECONDARY: REGINA MARIA MONTESSORI
Graduated: 2004 - 2008
PERSONAL BACKGROUND:
Nickname: MIKEE, MITCH
Age: 26 YEARS OLD
Birthday: JUNE 05, 1992
Gender: FEMALE
Civil Status: SINGLE
Height: 5’4
Weight: 120 lbs
Citizenship: FILIPINO
Father’s Name: ALMAN MACAPUGAY Mother’s Name: SUSAN D. GAPASANGRA Religion: ROMAN CATHOLIC
CHARACTER REFFERENCES:
Mr. Ephraim Fagaragan
Night Duty Manager
HILTON MANILA
Ms. Alice Villalobos
Assistant Executive Floor Manager
CONRAD MANILA
Ms. Jade Alfonso
Service Centre Manager
NEW WORLD MAKATI
8116888
Ms. Farida Zapico
Service Centre Assistant Manager
NEW WORLD MAKATI
81168888
Ms. Sherry Anne Villariba
Front Desk Manager
New World Makati Hotel
8116888
Ms. Len Bayas
Concierge Manager
New World Makati Hotel
8116888
I hereby certify that the above information is true and correct to the best knowledge and belief.
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