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Front Office

Location:
Makati, Makati, Philippines
Posted:
September 18, 2019

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Resume:

Michelle Pauline G. Macapugay

#** *** **. ********* ***. United Parañaque Subdivision 5 San Isidro Parañaque City

E-mail Address: adadrw@r.postjobfree.com Contact Number: +639*********

Tin No. : 259********

SSS No.: 34-3139051-9

POSITION/s DESIRED: Front Office Associate, or Guest Services Associate

JOB OBJECTIVES:

To gain the experience needed to be a valued member of the organization. To use the skills I acquire to help improve the status and performance of the company, while aiming to reach the top tier in the Hospitality Industry.

WORK EXPERIENCE:

CONRAD MANILA

Seaside Boulevard, Coral Way, Pasay, 1300 Metro Manila, Philippines

FRONT OFFICE (EXECUTIVE FLOOR OFFICER)

March 6, 2018 – Present

Job Summary

- Responsible for the efficient rooming of hotel guests according to the established procedures. Prepare and maintain records pertinent to the guests stay in the hotel. Handle the food and beverage side of the lounge and serve guests accordingly.

Essential duties and responsibilities

- Handle check-in and check-out

- Handle money exchange

- Issue and control safety deposit box.

- Assist the Conrad Service to arrange the morning call for in house guests.

- Offer rooming and responsible for the room up selling.

- Welcoming guests upon their arrival.

- Handle guest complain and monitor guest history program and data input.

- Attend to guest’s requests and queries.

- Handle guest’s reservations and inquiries for rooms

- Maintain a clean work environment

- Serve guests welcome drinks upon arrival.

- Engage and assists guests at the lounge area.

- Keep the back kitchen clean at all times.

- Account the stock inventory of beverage and order if necessary

NEW WORLD HOTEL

Esperanza Street corner Makati Avenue, Makati

FRONT OFFICE (FRONT OFFICE ASSOCIATE)

March 7,2016 – March 6, 2018

Job Summary

- Responsible for the efficient rooming of hotel guests according to the established procedures. Prepare and maintain records pertinent to the guests stay in the hotel. Maintain and control the room racks. Coordinate with all the other departments.

Essential duties and responsibilities

- Handle check-in and check-out

- Handle money exchange

- Issue and control safety deposit box.

- Assist the Service Center to arrange the morning call for in house guests.

- Offer rooming and responsible for the room up selling.

- Welcoming guests upon their arrival.

- Handle guest complain and monitor guest history program and data input.

- Attend to guest’s requests and queries.

- Handle guest’s reservations and inquiries for rooms

- Maintain a clean work environment

FRONT OFFICE (SERVICE CENTRE AGENT)

January 27, 2013 – March 6, 2016

Job Summary

- Responsible for all service centre activities such as processing both incoming and outgoing calls in order to achieve guest satisfaction

Essential duties and Responsibilities

- Process all incoming and outgoing calls accurately

- Record and control wake-up call accurately

- Assist guest with international call and directory queries.

- Abide by principle of guest privacy

- Handle guest’s needs or requests and report complaints to the guest services manager

- Strictly abide by standard and procedures governing cases of emergency such as fire, bomb threat and other critical situation.

- Point out to the supervisors any defects with the switchboard equipment

- Maintain a clean work environment

- Attend to all guest queries and requests promptly

- Carries out any other reasonable duties and responsibilities assigned

- Handle guest’s reservations and inquiries for rooms and food and beverage outlets

- Take down food orders for all in-house guests

CONCIERGE (LOBBY ATTENDANT)

September 10, 2012 – January 10, 2013

Job Summary

- Responsible in welcoming guests and assisting them to achieve guest satisfaction.

- Assist guests with general inquiries regarding the hotel and its outlets.

- Relay any guest preferences to the Concierge supervisor

- Relay any transportation or restaurant reservations to the concierge desk attendant.

- Assist the concierge desk attendant should the need arise.

- Assist with storage of luggage and sending of mail/parcels to the guest room.

EDUCATIONAL BACKGROUND: TERTIARY: FAR EASTERN UNIVERSITY

Bachelor in Science Hospitality Management 2008 – 2012

SECONDARY: REGINA MARIA MONTESSORI

Graduated: 2004 - 2008

PERSONAL BACKGROUND:

Nickname: MIKEE, MITCH

Age: 26 YEARS OLD

Birthday: JUNE 05, 1992

Gender: FEMALE

Civil Status: SINGLE

Height: 5’4

Weight: 120 lbs

Citizenship: FILIPINO

Father’s Name: ALMAN MACAPUGAY Mother’s Name: SUSAN D. GAPASANGRA Religion: ROMAN CATHOLIC

CHARACTER REFFERENCES:

Mr. Ephraim Fagaragan

Night Duty Manager

HILTON MANILA

+639*********

Ms. Alice Villalobos

Assistant Executive Floor Manager

CONRAD MANILA

+639*********

Ms. Jade Alfonso

Service Centre Manager

NEW WORLD MAKATI

8116888

Ms. Farida Zapico

Service Centre Assistant Manager

NEW WORLD MAKATI

81168888

Ms. Sherry Anne Villariba

Front Desk Manager

New World Makati Hotel

8116888

Ms. Len Bayas

Concierge Manager

New World Makati Hotel

8116888

I hereby certify that the above information is true and correct to the best knowledge and belief.



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