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Customer Service Administrative Assistant

Vergennes, Illinois, 62994, United States
September 18, 2019

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Kimberly Hayes


** ******** ****

Vergennes, IL 62994



June 2019 - August 2019 Express Employment

Marion, IL

Insurance Billing Specialist

● Worked daily claims and reports from Gateway Clearing House

● Input daily hospital charges

● Patient statements

● Inhouse training requirements for Blue Cross

● Extensive customer service

March 2018 - May 2019 Marshall Browning Hospital

DuQuoin, IL

Administrative Assistant to Supervisor/Lead Cash Poster/Biller

● Organized meetings with office staff

● Assisted Supervisor with emails, letters and memos

● Assisted in interviewing process of applicants

● Pulled all Eob’s to be worked for follow up by billers

● Daily mail

● Entered hospital charges

● Payroll

● Learned new electronic posting and procedures

● Keeping up to date on policies and procedures

● Extensive customer service

April 2017 - March 2018 Shawnee Healthcare

Carterville, IL

Patient Registration Specialist II

● Error free documentation to patients charts

● Applied payments to accounts

● Scheduling

● Opening and closing all facilities

● Floating to all facilities for coverage

● Registration

● Extensive customer service

October 2015 - April 2017 SIH Corporate Office


Insurance Biller II/Poster

● Peer Interview trsained

● Worked all insurance claims paid and unpaid

● Extensive customer service

● Posted all EFT’s

October 2008 - October 2015 New Horizons’s OB/GYN

Carbondale, IL


● Posted all daily deposits to patient accounts

● Verified all pre-certifications for surgeries

● Entered all daily charges from encounter tickets

● Applied monthly credit card payments

● Set up collection payments

● Worked weekly statements

● Extensive customer service


June 2008-August 2008 Medical Terminology Penn Foster May 1998-August 1998 Financial Accounting OWCC, FL Skills:

Proficient with Next Gen, Gateway Clearinghouse, SSI Clearinghouse, Microsoft Office, Lytec, Athena, All Scripts 1 and 2, Phreesia, Data Entry, Billing and Collections, Charges both hospital and clinic, running several reports daily, weekly and monthly.

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