Customer Service Administrative Assistant
Resume:
Kimberly Hayes
Email: *********@*****.***
Vergennes, IL 62994
Experience:
June 2019 - August 2019 Express Employment
Marion, IL
Insurance Billing Specialist
● Worked daily claims and reports from Gateway Clearing House
● Input daily hospital charges
● Patient statements
● Inhouse training requirements for Blue Cross
● Extensive customer service
March 2018 - May 2019 Marshall Browning Hospital
DuQuoin, IL
Administrative Assistant to Supervisor/Lead Cash Poster/Biller
● Organized meetings with office staff
● Assisted Supervisor with emails, letters and memos
● Assisted in interviewing process of applicants
● Pulled all Eob’s to be worked for follow up by billers
● Daily mail
● Entered hospital charges
● Payroll
● Learned new electronic posting and procedures
● Keeping up to date on policies and procedures
● Extensive customer service
April 2017 - March 2018 Shawnee Healthcare
Carterville, IL
Patient Registration Specialist II
● Error free documentation to patients charts
● Applied payments to accounts
● Scheduling
● Opening and closing all facilities
● Floating to all facilities for coverage
● Registration
● Extensive customer service
October 2015 - April 2017 SIH Corporate Office
Carbondale,IL
Insurance Biller II/Poster
● Peer Interview trsained
● Worked all insurance claims paid and unpaid
● Extensive customer service
● Posted all EFT’s
October 2008 - October 2015 New Horizons’s OB/GYN
Carbondale, IL
Collection/Biller/Reception
● Posted all daily deposits to patient accounts
● Verified all pre-certifications for surgeries
● Entered all daily charges from encounter tickets
● Applied monthly credit card payments
● Set up collection payments
● Worked weekly statements
● Extensive customer service
●
Education:
June 2008-August 2008 Medical Terminology Penn Foster May 1998-August 1998 Financial Accounting OWCC, FL Skills:
Proficient with Next Gen, Gateway Clearinghouse, SSI Clearinghouse, Microsoft Office, Lytec, Athena, All Scripts 1 and 2, Phreesia, Data Entry, Billing and Collections, Charges both hospital and clinic, running several reports daily, weekly and monthly.
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