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Customer Service Teacher

Rawdat Al Khail, Qatar
September 18, 2019

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Marija Sretenovic

Date of Birth: **-September-***9

Nationality: Serbian

Residence: Lusail, Doha

Contact number: +974-********



I am looking for a challenging position that can maximize the utilization of my education and qualifications for the enhancement of organizational and personal growth. Originally from Serbia, I have been privileged to study at the most prestigious university in Serbia and to continue to work in multinational companies based in Taiwan and Qatar.


High school diploma:

Philological gymnasium, First gymnasium in Batocina - diploma based on psychology

University degree:

Primary school teacher - Faculty of Education in Jagodina, University of Kragujevac

TEFL certificate holder:

Tefl Professional Development Institute


Academic studies and practical work experience to date have developed:

oExcellent communication skills – written, spoken and interpersonal.

oConflict resolution – learned mainly through my academic studies and working in international companies.

oTeam work skills – gained through my entire work experience.

oInternational environment aware – learned from working and dealing with different nationalities daily throughout my work experience in Qatar Airways and Tutor ABC.

oPatient –mastered while working and dealing with big groups of kids.

oFirst aid trained – confident in and able to act in any first aid situation.

oHuman resources, safety and time management – capable of being proactive and finishing tasks on time


2015 - 2017 Shadow teacher – private family in Serbia

Duties: “one on one” support with a single child providing knowledge, helping and directing. Developing methods to provide better results and ensure that target goals are met.

2015 - 2017 Online teaching consultant – Tutor ABC, Taiwan

Duties: instruct students in specific subject areas, prepare lesson plans and coordinate schedules while monitoring student skills and achievements.

2016 – 2017 Substitute teacher – Elementary school “Sveti Sava”, Batocina, Serbia

Duties: perform based on the curriculum and lesson plans assigned by the regular teacher, assign duties and homework, ensure that criteria remain the same and to follow the procedure.

2017 – 2019 Cabin Attendant – Qatar Airways, Doha

Duties: dealing with all the customers diplomatically, meeting the standards and procedures of the company, ensuring that diplomacy and tact do not lack in dealing with the emergencies. Mastered skill of being patient and proactive in handling multinational children on-board.


Able to work hard and under a pressure, excellent in customer service, a very earnest, self-motivated, organized and result-oriented worker. Qualified to work with special need kids.


Motivational speaker and leader - “Mladi istrazivaci”


Serbian – native level;

English – professional level;

Spanish – basic level.

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