Customer Service Sales

Muhammad Atif

H#* St#**/c Rahim road aziz park misri shah Lahore, Pakistan

Cell# 92-345-*******

Email: *********@*****.***

PERSONAL STATEMENT

To work in result-oriented organization that seeks an ambitious and career conscious person, where acquired skills and knowledge will be utilized in exchange for career guidance, training and opportunity for advancement.

EDUCATION

Quaid-e-Azam College of Commerce, Lahore B.COM (2008-2010)

Scholars College of Commerce, Lahore I.COM (2006-2008)

B.I.S.E, Lahore MATRICULATION (2006)

WORK EXPERIENCE

Allied Bank Limited (Nov 27,2017 to August 30,2018)

Phone Banking Officer

24x7 Customer service on call regarding General banking issues 111-225-225

Habib Bank Limited (May 18, 2016 to Dec 30, 2016)

Phone Banking Officer

24x7 Customer service on call regarding General banking issues 111-111-425

Skills.

Knowledge of Banking CRM, T-24 AND Vision Plus.

Knowledge of Telecom CRM.

Computer knowledge of MS-Office Applications

AMB Goods & Transportation (pvt) Ltd.

(Mar 2,2014 to May 10, 2016)

Customer Services Executive & Accounts Officer

To Maintain Daily Supply Records and Sales Advice

Daily And Monthly Stock and Sales Record

Maintain Direct and indirect Exp

Telenor Pakistan (Aug 31, 2011 to Feb 7, 2014)

Activation Support Officer

Customer Service

System and Processes

Operations and Controls

Client Management

Knowledge of products and services.

Interpersonal skills

Presentation skills

Sense of ownership.

Time management skills

Communication skills in English, Urdu, Punjabi and Hindi Language.

Government of Punjab (Pak) (July 20 to Aug 31, 2011)

Special Assigned Projects:

Ashiyana housing scheme and Yellow Cab

Prepared weekly development plans

Statistical and analytical research

Bank of Punjab (Pakistan) (Jan 06 to Apr 14, 2011)

Intern (I.T Division)

PROJECTS

Government of Punjab & Bank of Punjab (Pakistan)

Data Completion, Analysis, Fraud Control and also Quality Evaluator

Knowledge about General Banking and Also Consumer Banking

Prepared projects in Bank of Punjab of Govt. of Punjab

Worked in Projects of Ashiyana housing scheme and Yellow Cab

Analysis of data and Fraud control

Internal audit,check and verification of data

Monitor online transactions

Critically evaluated Training and Development system of BOP

ACHEIVEMENTS

Employee of the Month August 2013 (Telenor)

CERTIFICATION

IELTS (6.0 Bands)

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