Villa R 3/3, Vaikund Sundaram Apartments, +91-984******* (M)
Vendarasi Amman Koil Street, Karapakkam,
Chennai – 600097
Experienced Coordinator/Trainer skilled across multiple business divisions to plan, organize, lead and motivate the teams to exceed expectations of performance and delivery.
Currently looking for an opening, which creates an opportunity to utilize my skills and also learn too while I work individually or as a team.
Most importantly, self and quick learner with a positive attitude and approach towards work.
oTotal of 8+ years of Experience
oWorked in different backgrounds, which include training & development along with team coordination and administration
oWorked closely with various levels of management to effectively and continuously improve the teams.
oCoordinated various teams in functions including customer relationship and employee acquisition and training.
Admin Coordinator/Soft Skills trainer at Aristocrat IT Solutions, Chennai (01/2019 – 04/2019)
My role as an Admin Coordinator was tightly scheduled, with back-to-back responsibilities. The primary motto of my role is to ensure the customer satisfaction. Team coordination, reporting, and soft skills training were also part of my tasks.
oHandling customer calls and e-mails and ensure prompt response
oProof reading of documents
oEnsure on-time delivery of documents to clients
oEmphasize on deadline sticking for all client works
oCollecting reports from various teams and sending them to the respective team leaders
oSoft skills training when necessary
Freelance jobs from home and skills up gradation process
Team Coordinator in SGS Testing & Control Services Pte Ltd Singapore (08/2008 – 03/2010)
My role as a Team Coordinator was a very challenging one as I had to coordinate across various teams in the local organization and also across teams in various countries, which also gave me ample opportunities for self-development too.
oCoordinated the supportive services between departments through organized weekly meetings.
oTrain the new and existing team members with soft skills and communication
oHandled orientation and team building sessions for the team members
oFacilitated grooming and planning sessions with team
oWork with team to adjust focus and approach as needed
oCollaborated with Managers and Team Leaders on project progress.
oPrepared for the meeting between and among different departments.
oResearch and presentation
oMentored the fresher staff
Administrative Assistant in A & E Precision Engineering Pte Ltd, Q & A Team, Singapore (04/2006 – 04/2008)
oTrained the staff on aspects of better client communication
oLed the grooming sessions for the team
oReported developments to the Manager using spreadsheet reports.
oHandled and resolved issues and disputes involving the employees and reported to HR manager.
oResearched vendors for pricing, equipment availability and staffing.
oMaintained all record keeping on a customized software program.
oInterpreted specifications, blue prints, job orders, company policy, and procedures for workers.
oCreated and tracked purchase orders submissions and complete project close-out manuals
Support Executive in Aimtech Systems Pte Ltd, Singapore (02/2005 – 02/2006)
As a Support Executive, my primary responsibility was to mediate between the client and the team, and ensure that the team members are well versed with the client’s requirements and ensure client satisfaction to the best possible level.
oProvide first level training to the team to ensure they understand the client requirements
oTelephone support to the customers for better understanding
oFill the communication gaps between the team members
oArrange and coordinate the client meetings to ensure smooth business flow
Soft skills and Software Trainer in National Institute of Information Technology, India (08/2000 – 12/2003)
As a trainer, my primary responsibility was to provide soft skills training to the newly joined staff. My responsibilities also include analyzing the strengths and weakness of the staff on a one-to-one session and channelize them accordingly. I attend the trainings at the head quarters and share the training knowledge with the colleagues and juniors. Conducting seminars on the Quality and Time management to the fellow trainers and other staff, is also a part of my job. My job responsibilities can be summarized as follows:
oMonthly trainings to the SBI Probationary Officers at their training centers
oKnowledge retention, Team building, team development in terms of training
oIdentification of process & technology improvements
oProviding positive leadership to the team
oTo assess the training requirements of developers in technical areas.
oTo plan and schedule team building activities for the team
oTo provide timely feedback to team leader
oTo achieve the results within the deadline
oTo conduct seminars on Quality Management and Time Management
oResponsible for getting and addressing feedback from customer using customer satisfaction survey questionnaire
oBachelor Degree in Science from Andhra University, Andhra Pradesh, India. (1997-2000)
oAdvanced Diploma in Web Centric Curriculum from NIIT (National Institute of Information Technology) Vizianagaram - India. (2000-2002)
oSAP(ABAP) from VIT Varehouse Infotech, Chennai (May 2008 – June 2008)
oSoftware Testing from Accord Infomatrix, Chennai(Jan 2016-Apr 2016)
NAME Nisha Bhaskaran DATE OF BIRTH 10-May-1980
EMAIL email@example.com GENDER Female
MARITAL STATUS Married NATIONALITY Indian
REFEREES Details of referees will be provided upon request