Cedar Hill, Tx 75104
Actively seeking a challenging position, utilizing abilities developed through experience, training, and education with the opportunity for professional growth.
May 2018- March 2019 Caliber Home Loans/Ettain Group Coppell, Tx
IT/ Network Data Entry Analyst
•Daily duties as assigned, administrative tasks such as onboarding and offboarding past and future employees for headquarters.
•Multitasking of multiple projects providing support to VP, AVP and engineers through networking and telephony department.
•Assign, created, updated, and maintain informational data through Excel, along with updating of correspondence such as ticket submission based on errors, or services the company may need.
•Troubleshooting service tickets for telephony/task and or problems to update databases with current information for current/past/inactive employees.
October 2016- May 2018 New Image Collision Dallas, TX
Customer Service Manager
•Daily duties include handling of cars with insurance agents from customers on their claims.
•Speaking with insurance agents regarding auto body work on their vehicles, new and old customers that have been involved in automobile accidents.
•Handling of transactions involving money from customers and insurance companies, keeping a daily record of transactions and receipts.
•Various other office duties including filing, faxing, customer service, mail, record keeping, as assigned.
January 2016-July 2016 ReSearch Now Plano, TX
•To facilitate excellent client service by supporting Project Manager’s completing project tasks required for the client’s custom market research projects.
•Maintain full ownership in completing assigned tasks that consistently exceed internal client expectations in support of custom market research projects.
•Effectively support Client Services team members from project inception throughout the entire delivery and reconciliation process.
•Manage multiple concurrent project tasks in a fast-paced environment with minimal errors.
•Complete various market research sampling tasks.
•Coordinate project task activities with both internal support teams and vendors.
•Test online survey links.
•Setup and monitor reports to evaluate key project metrics.
•Review raw data for quality.
•Effectively identify, investigate, resolve, and/or escalate task challenges and escalate when appropriate.
•Effectively communicate both as an individual and as part of a client-facing project team.
•Monitor/ensure the quality of tasks completed in support of market research studies.
June 2012-January 2016 ReSearch Now Plano (Remote), TX
•Special projects: keeping track (maintaining) and creating inventory through special applications with the use of Microsoft excel and ConfirmIt Database System.
•Daily closure of cost ineffective projects and reopen special projects as specified that for more research and revenue based on client’s request.
•Maintained communication within internal departments globally (Team Leads and Assistant Leads, Project Managers and Coordinators) also provide ongoing support for projects being launched, including launching projects to large client database, troubleshooting (html, etc.).
•Daily duties include processing of multiple job requests varying from 0 to 100 plus in quantity, through a degree of status ranging from critical to low priority in a highly stressed environment.
•Program survey data with the use of a logic key such as the creation of quotas using a statistical/numerical demographics (gender, age, salary), geographical branching system.
•Operate, record, update and manage database information as it is provided using various data applications.
•Data entry (alpha/numerical).
Nov 2011-June 2012 Premiere Auto Body Dallas, TX
Customer Service Rep/Admin Assistant
•Process monetary transactions from customers, and or insurance companies, regarding services rendered
•Maintain record keeping for receipts, files, wages.
•General office duties, such as faxing, copying, emailing, answering of daily calls/voicemails, and also filing information such estimates from bodily collisions on customer’s vehicles
•Provide customer service.
Finance August 2002- Dec 2009 University of North Texas Denton, Tx
September 1999- May 2002 David W. Carter High School Dallas, Tx
Pete Bueno, Manager, AVP of Information Technology at Caliber Home Loans
Greg Melcer, VP of Information Technology at Caliber Home Loans
Keith Shinn, SVP of Information Technology at Caliber Home Loans
Michael Benton Manager, CBRE