Sales Representative Customer Service
Resume:
IBRAHIM ALI
902-***-**** ***********.*****@*****.*** www.linkedin.com/in/ibrahimali4
PROFILE
Creative, organized, and hardworking 4th year Bachelor of Commerce student, majoring in Accounting with the intention to pursue CPA designation. Targeting a career that requires analysis, interpretation and problem-solving skills. Demonstrates good leadership, motivating team members to achieve a common goal. Efficient time management skills and meets deadlines through prioritizing and organizing effectively. An ambitious student who possesses strong communication skills in both English and Arabic, and easily builds rapport with people from diverse cultures and backgrounds.
PROFILE
Technical Skills: Proficient in MS Office Suite and other software application programs including Sage 50 and Power BI
Capable: Performs successfully in high-volume and stressful situations, managing volunteer activities, work and academics simultaneously while maintaining a high GPA through prioritizing, organization and great time management
Accuracy: Pays close attention to detail when processing information at work and school, achieving over 90% on individual and group projects, minimizing error while saving time and money
EDUCATION
Bachelor of Commerce – Major: Accounting Jan 2016 – Present
Saint Mary’s University, Halifax, NS
Recipient of Scholarship Award in 1st and 2nd year for recognition of high academic performance
WORK EXPERIENCE
Canadian Federation of Independent Business, Halifax NS May 2019 – Sept 2019
Public Policy and Entrepreneurship Intern - The Nova Scotia Municipal Spending Watch Report
Refine project plan and develop weekly completion targets, reviewing all financial statements and accounts and analyze spending for 33 local governments and identifying over-spending to support fiscal management.
Gather relevant data from CFIB member surveys, government, and other sources.
Analyze and interpret data, adjusting for inflation and population growth and presenting findings in report.
Work collaboratively with other CFIB Public Policy and Entrepreneurship Interns and CFIB colleagues across Canada.
Provide research assistance on how budget deficit impacted small businesses.
Saint Mary’s University, Halifax NS (Contract)
Employer Engagement Coordinator, Career Services Jan – May 2019
Plan and implement career fairs, employer information sessions and booths, panels and networking events, fostering a close relationship between employers and Career Services.
Liaise with external stakeholders and various on-campus departments, including Conference Services, Aramark, etc. for logistical purposes, gathering and maintaining accurate documentation for events.
Communicate with employers and promote all employer events on and off campus, increasing audience and attendance.
Update employer contact information in the database, approving job postings and events ads on HireSMU and Career Services website calendar, ensuring all information is accurate and up to date.
Saint Mary’s University, Halifax NS
Front Desk and Operations, SMUfit June – May 2019
Keep front desk tidy and presentable with all necessary material, ensuring a professional and organized workspace.
Perform basic administrative duties including answering the phone, taking messages, and redirecting calls to appropriate offices promptly and accurately.
Handled all cash, credit and debit transactions, ensuring drawer balanced at the end of each shift, reconciling differences as needed.
Provide great customer service when greeting customer and responding to questions, improving engagement with clients, building rapport and selling products and memberships.
CIBC, Dartmouth NS (Contract)
Processing Clerk– Retail Operation Department May – Sept 2018
Processed bank deposits by sorting and opening envelopes and reconciling contents according to corporate procedures and policies.
Oversaw data processing functions on a day-to-day basis, ensuring all customer information was accurate and up to date.
Interacted with other colleagues from diverse teams, performing specific tasks delegated by manager and ensuring overall goals were reached within set timeframes.
Canadian Tire, Halifax & Dartmouth NS (Contract)
Sales Representative April – May 2018
Communicated with potential clients, promoting benefits of MasterCard and generating sales while meeting daily, individual and company sales targets.
Answered all customer queries in a professional manner and managed difficult customers with integrity and professionalism.
Saint Mary’s University, Halifax NS (Contract)
Office Coordinator - International Centre June 2017 – Apr 2018
Planned and executed events throughout the year, from conception through to launch, building capacity for international students and raising cultural awareness in the broader community.
Assisted Office Supervisor with planning and delivery of training workshops for SAGA volunteers that enhanced team engagement and spirit.
Performed data management tasks such as online registrations, attendance at events, basic reports, etc., ensuring all information is up to date, accurate and accessible for Executive Director.
Tracked and analyzed all data and information for pilot mentorship program, giving feedback to Executive Director that supported further development and quality of the program going forward.
Airport Greeter - TESL (Contract) Aug 2017 – Sept 2017
Greeted approximately 100 international students at the airport at various times, ensuring they received their baggage and arrived at their new homes safely.
Checked-in and liaised with their homestay family about late arrivals, lost baggage, etc., demonstrating commitment to working shifts overnight into the early morning.
VOLUNTEER
Halifax International Security Forum, Halifax NS Nov 2018
Volunteer Security Ambassador
Welcomed delegates as first point of contact and support them in finding their way to venues, supporting the operation of the conference.
Saint Mary’s University, Halifax NS Sept 2018
Assistant Transition Coordinator
Planned and coordinated campus events during welcome week, introducing new students to the university and Halifax, supporting their acculturation.
Students Acting for Global Awareness -Saint Mary’s University, Halifax, NS Sept 2016 – Apr 2017
Volunteer, International Centre
Promoted diversity on-campus through participating in various events such as International Night, Boxing Day Dinner, fostering a deeper awareness of different cultures around the globe.
Garnered feedback from event participants and provided ongoing communication to coordinators and other team members, ensuring continued enhancement of events moving forward.
CERTIFICATES
Cardiopulmonary Resuscitation (CPR) Sept 2018
CIBC Employee Training, Halifax NS June 2018
Anti-money Laundering Training Ethics & Diversity Workplace Violence Customer Service
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