Customer Service Manager
Resume:
Sheila Gilliam
Glenwood Springs, CO *****
*************@*******.***
I am a dependable, reliable, and hard worker.
I am in the process of getting my Key badge and I am eager to learn a new skillset that will help me in the growing cannabis industry.
Authorized to work in the US for any employer
Work Experience
Store Manager
Catherine Store
May 2015 to September 2019
As Business Manager, I am in charge of the bookkeeping, payroll, managing the convenience store, ordering, receiving, working the register, and scheduling. Office Manager
Colorado Chimney & Duct WorKs - Basalt, CO
July 2013 to April 2015
I assisted the owners with customer service in answering the phones and scheduling service appointments. I also assisted with preparing payroll. Accounts Payable
Glenwood Hot Springs - Glenwood Springs, CO
June 1995 to April 2013
Prepared and entered all invoice to a paperless filing system then sending them to the appropriate managers for approval. Did weekly check runs. Prepared paperwork for Sales & Use tax filings every month, prepared Colorado Payback annually. I also assisted in the cash vault and filled in at the desk of the Administrative Assistant.
Education
Bachelor's in Finance & Accounting
American InterContinental University-Online - Atlanta, GA June 2000 to September 2002
Skills
Retail Management, Cash Handling, Customer Service, Payroll, Scheduling, Management, Receptionist, Retail, training, Microsoft Office (10+ years), Quickbooks (6 years), Accounting (4 years), Accounts Payable (10+ years), Multi-Line Phone System (10+ years), Administrative Assistance (10+ years), Microsoft Excel, Team Building
Assessments
Supervisory Skills: Directing Others — Highly Proficient September 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share_to_profile/7dddd945dca16a2601e5e734fc5464d7eed53dc074545cb7 Problem Solving — Proficient
September 2019
Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/92fbf7e17a82af48e5ea6b3a1d719d4deed53dc074545cb7 Management & Leadership Skills: Impact & Influence — Highly Proficient September 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ b284deff9d19f2c7d9b1d48e3be6b5cceed53dc074545cb7
Management & Leadership Skills: Planning & Execution — Highly Proficient September 2019
Planning and managing resources to accomplish organizational goals. Full results: https://share.indeedassessments.com/ share_to_profile/00850e0eeda41655792b42157570d464eed53dc074545cb7 Supervisory Skills: Interpersonal Skills — Proficient September 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: https://share.indeedassessments.com/share_to_profile/ a6f4e47b814cd6b54d118f20dabdd80deed53dc074545cb7
Verbal Communication — Proficient
September 2019
Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/ share_to_profile/1f707a78c7836f1ced5d562c27fd5658eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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