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Customer Service Data

Location:
Dallas, Texas, United States
Posted:
September 17, 2019

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Resume:

SUMMARY

SKILLS

EXPERIENCE

RAYMONA BANKS

**** ***** *****, ******, ***** 75227 H: 576-8297 adadmd@r.postjobfree.com Experienced Phlebotomist bringing 6 years' experience to growing laboratory. Expert in all forms of venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented and adept in training clinical staff on proper venipuncture techniques.

Data base

Insurance

Phlebotomist

Structured

Supervision

Phones

Vital statistics

Patient care

Hemodialysis treatment

Patient confidentiality

Blood Withdrawal certification

Aseptic techniques

Disposing of biohazardous waste

Attention to detail

Greeting guests

Equipment inspection

Specimen collection

Stocking supplies

Understands medical procedures

Electrocardiography (EKG)

Reliable transportation

Using a scale

Patient-oriented

Guest service

Client-focused

ID verification

Stock management

10/2016 to 07/2019 Research Technician/Screening Receptionist Covance Clincal Research DALLAS, Texas

Collected Blood and Urine specimen Verified and identified subjects for the study

I answered phones

I recorded and entered subject information for the study I assisted and greeted the subjects or guest who came to the study Cleaned and sanitized work areas consistently to avoid errors in data and research

Diminished regulatory compliance by effectively inspecting product to ensure protocol adherence

Aided senior leadership by creating and modifying procedures for continuous improvement

Trained new members of the team in various lab techniques and equipment maintenance and operation

10/2015 to 10/2016 Mobile Stat Phlebotomist

Metrostat/Schvyer Medical Garland, Texas

Collected Blood, Urine, Saliva and Stool specimens Identified patients and collected specimens

Transported the specimens to the lab

Entered data from the requisition into the company data base Coordinated workflow based on stat, schedule, or outpatient needs Maintained fully-stocked phlebotomy cart, carrier, and station Verified collection orders and communicated discrepancies to nurses Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles Enforced infection control and sharps disposal procedures to protect patients, co-workers and self

Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws

Treated blood-related chronic disorders by performing therapeutic phlebotomy

Labeled blood vials with critical information like time of collection, date, and patient name

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations

10/2014 to 10/2015 Insurance Examiner/Phlebotomist Paramed Specialist Dallas, Texas

Collected Blood and Urine specimens

Spun and transported specimens for shipment

Performed ECG, Weight and Height

Identified patients and specimens

Recorded and collected data for qualifications for insurance purposes Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction Inputted information from customer calls and onsite service visits into the company's system using Points

Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions 01/2013 to 07/2013 Dialysis Technician

Fresenius Kidney Care Village II DALLAS, Texas

Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate

Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation Took and documented patients' vital statistics, including temperature, blood pressure and pulse and respiration rates, before and after dialysis treatment

Monitored patients during dialysis treatment

Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large

Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations

Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security EDUCATION AND TRAINING

Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts Transported patients from rooms and prepared for treatments Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment

Frequently commended for maintaining the safety, respect and dignity of residents

2015 Cedar Valley CommunityCollege, Lancaster Texas - Phlebotomy Certification 2 High School Diploma

Skyline High School Dallas, TX

National Phlebotomy Certification

National Phlebotomy Continuing Education Chicago, IL



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