Manager Customer Care

CURRICULUM VITAE

BIODATA

Name: MUHWEZI DERICK

Date of birth: 10/06/1990

Gender: MALE

Nationality: UGANDAN.

Place of birth: KAMPALA

Tel: +256*********

+974********

Email: ********@*****.***

*****.*******@*****.***

EDUCATIONAL BACKGROUND

Year SCHOOL/ INSTITUTION AWARD

2009 IBANDA S.S.S UCE

2011 CALTEC ACADEMY UACE

2016 MAKERERE UNIVERSITY BIS

WORKING EXPERIENCE

PERIOD POSITION COMPANY

2015 - 2019 SECURITY SUPERVISOR QATAR SECURITYCES (QSS) JOB RESPONSIBILITIES

• Develop & implement preventative measures against accident, thefts & other risks

• Ensure compliance of applicable polices & regulations while implementing security measures

• Evaluate ‘assess & analyse performance of security personels

• Supervise over security functions in any organisation.

• Train & schedule programs & performances of security personels.

• Maintain all security devices & products in good working conditions.

• Screen all visitors before allowing them to access premises.

• Control all entry & exit control check points.

2013_2015 OPERATIONS MANAGER H&H HOTELS

JOB RESPONSIBILITIES

• Assist operations manager in supervising daily operations of the hotels.

• Generate operational reports for management needed.

• Determine stuffing requirements,work assignments & schedule for new projects.

• Address operational issues & concerns in timely fashion.

• Oversee operational costs,risks & audit activities of the hotels.

• Assist in interviewing, recruiting,training, performance, evaluation of profits & termination activities.

• Perform routine maintenance & repair work in the hotel .

• Develop productive,profitable & achievement oriented working environment for employees.

• Coordinate with the general manager in different operational issues & promotional activities.

2012_ 2013 CUSTOMER CARE MIDDLE EAST CONSULTANTS.

JOB RESPONSIBILITIES

• Manager large amounts of incoming calls of customers.

• Follow up communication procedures & guidelines policies of the company.

• Handle complaints, provide appropriate solutions & follow ups.

• Build sustainable relationships of trust through open & interactive communication.

• Identify & asses customers needs to achieve satisfaction. COMPETENCE

• Microsoft word

• Microsoft excel

• Microsoft assess

• Microsoft PowerPoint

HOBBIES

• Making friends

• Discovery & learning

• Soccer

REFERENCES

1.KEITONGO FRED

+256*********

Middle east consultants Ltd

2.AYAMBA OWEN

+256*********

Middle east consultants Ltd

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