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Manager Store

Berkeley Springs, West Virginia, United States
September 17, 2019

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Berkeley Springs, WV *****



Heidi L. Whitney


To contribute acquired skills to a challenging position. Customer focused, results driven, passionate, tenacious and self-motivated individual with strong communication skills seeking a position with in the Health Information Management field to utilize my new education.

Education (Certification)

2014– 2019 Blue Ridge CTC Martinsburg, WV

AAS, Board of Governors AAS (BOGA), 15-DEC-18

CERT, Medical Coding Specialist Cert (CMCS), 15-DEC-18

Associates in Applied Science – Health information Management

President & Dean list recipient

RHIT/RHIA Anticipated 2020

AAPC Inpatient (CPC)& Outpatient (COC) Anticipated 2020

2003 - 2005 Shepherd University Shepherdstown, WV

1999 Compu Skills Inc Keene, NH

Microsoft Word

Word Perfect

Power Point



Lotus 1-2-3


2017- 2018 GS Precision Brattleboro, Vermont

Finishing Department Operator

Operate various types of machines in the area; visually deburr parts and assemble parts into assemblies under the direction of the Area Supervisor and/or Lead Person.

Inspect parts as produced to assure compliance with requirements using various types of inspection equipment.

Report any problems, difficulties, or unusual circumstances immediately to supervision.

Responsible for production, quality and quantity.

Responsible for exercising good machining practices at all times. Maintain accurate production cards, records, or other data as required.

Maintain area and equipment in neat, orderly condition.

Observe all company policies, rules and regulations including good housekeeping, safety and security.

Perform other duties as required, assigned or directed.

2010- 2017 Family Dollar Berkeley Springs, WV/Winchester NH

Manager/Assistant Store Manager

Responsible for assisting all store operations

Cash handling, unloading trucks

Processing freight in a timely manner

Merchandising sales floor

Running cash register, stocking shelves, cleaning parking lot and restroom

Billing summaries, daily paperwork,training staff and staff scheduling, cashier balancing, daily deposits

Opening and closing the store, inventory control and inventory prep.

2016- 2017 Macy’s Logistics Martinsburg, WV


Warehouse Associate

To receive, put away, pick, pack, and ship merchandise in a safe, accurate, and productive manner

Ability to key accurately and efficiently using PC's, hand-held computers.

Follow all Standard Operating Procedures and safety/security guidelines

Adhere to conveyor lock-out procedures

Work on elevated platforms and conveyor systems

Perform other related duties, special projects, or assignments as required

2015 – 2016 First Data Hagerstown, MD

Settlement Analyst

Responsible for migration of finance & settlement processes (related to merchant acquiring) from existing vendor to in-house processing including preparation of client discussion, knowledge transfer, creation of process manuals, preparation of desk instructions, training, etc

Devising the SLA (Service Level Agreement), Accounting Process.

Daily tracking of Submission, Settlement, Interchange Fee, Scheme Fee and other deliverables. Tracking of all

Incoming & Outgoing Funds from/ to SCB and escalate concerns in case of any discrepancy arise

Controlling the process of journalizing of transaction occurred during the day in the books of Accounts using Oracle.

Ensure proper reconciliation and accounting of daily Interchange Settlement received from Visa/MasterCard/JCB/CUP by ensuring that all fees, charges and other expenses incurred on interchange transactions are properly debited / credited by such schemes before posting those entries into GL

Coordinating with Chargeback Team for daily track on Chargeback, Chargeback reversal, representments & Merchant Debit

Expense Accounting and Revenue booking for Dynamic Currency Conversion module in Card & Payment industry (International credit card transactions)

Review the profitability of business unit to assess the correctness of revenue and expenditure accounted while evaluating the internal control systems & procedures with a view to highlight the shortcomings & implementing necessary recommendations


Fund Management & Tracking

Fund management in accordance with the estimated performance plan Daily tracking reports extracted from Independent sources

Month End Reporting to Management

2008- 2010 C&S Wholesale Grocers Keene, NH

A/R Analyst Lumping Billing Coordinator

Responsible for posting income for 25 facilities.

Creating invoices for customer and sending via-email.

Customer relations / Collections.

Reconcile Bank Statements (5 Banks).

Lawson, Mainframe, Excel, AP Scanning, Word and Outlook.

Calculated accounting and other numerical data, such as amount customer owes and why,

and inventory data to best answer vendor’s or customer’s questions.

Research and accountability of C&S disputed discounts / deductions.

Weekly Aging.

Receive and apply payments.


General Office Skills

A team player

Self-motivated, Adapts easily to new concepts and responsibilities.

Organized, able to complete assignments in timely manner.

Dependable; Reliable

Hardworking; Trustworthy

Ability to multitask effectively in a high stress environment.

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