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Customer Service Manager

Tulsa, Oklahoma, United States
September 17, 2019

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Brad Parson

***** * ** ***** *****,OK *****

cell 918-***-**** or home 918-***-****

Job Field Painter/ Foreman (Residential, Industrial, Commercial, Marine, & Auto) Skills Summary

Highly proficient in Intuit QuickBooks Invoicing, Microsoft Word, Windows 7, Microsoft Office. Effective problem solver; prioritize and manage heavy work flow without direct supervision. Can do attitude; work very cooperatively with workers, as well as management. Excellent working relationship with customers.

Additional skills include customer service, general office support, and supervisory experience. All facets of material ordering & work site prep, project implementation, work site clean-up, customer satisfaction follow up, filing customer contact information for future call backs and references. 31 + years rolling, spraying with airless sprayers, & HVLP sprayers, wood graining, hand swirling, all types of texture and specialty finishes, back rolling, drywall repair, power washing, deck restoration, stains and paint applications, sprayed dry fall & epoxys, lacquers, enamels, sealants, stripping, refinishing wood surfaces, industrial paint prep, chemical strippers, & using electric sanders, working on high ladders, and lifts, sandblasting, priming, & painting cargo ships in dry dock, sandblasting engine parts and assorted metal piece work, & powder coating piece work, prepped and painted work vehicles for local businesses. Many years of experience operating scissor, & boom lifts (own my own safety harness). 20+ occasions painting Parade of Home Projects.

Experience Company Owner / Lead Painting Contractor Parson Painting 2012 to 2015

Facilitate conv. ersion of client accounts from manual to computerized billing using QuickBooks (Intuit Software) Generate quarterly reports; assist in month-end processing. Manually post and reconcile checks; backup and handling accounts payable vendors and accounts receivable payments. Handle customer punch lists and /or requests.

Assign daily tasks to employees; maintain rate changes for billing according to fluctuations in materials costs; maintain safe O.S.H.A. work standards

Train employees in any processes used if needed for furthering skills of employees (using lifts, lead abatement, brush techniques, special finishes, wood graining, spraying with high psi sprayers, equipment cleanup and maintenance, etc. Working closely with customers on the job to insure customer satisfaction, and to increase incidents of future customer repeat business. Automotive painting and sand blasting also on burge ship's. PAGE 1

Painter/Foreman 1997 to 2012

B & M Decorating INC.

506 Jenna Way, Dane, WI. 53529

Supervised all operations of business including employee scheduling, prepping work materials, working with customers for color/best product decisions to ensure customer satisfaction, job implementation and finishing prior to deadlines, job site clean up,

Bookkeeping; payroll; bank deposits.

Supervised work being performed.

Reading blueprints and worksite plans/ specs. Required for implementing all the phases of each job. Accomplishments

Increased yearly average company gross revenue from $30,000 in 1997 to $135,000 in our best fiscal year (prior to the economic downturn in home construction which began in 2009) Started working with 1 builder for all new construction jobs in 1997 and increased to an average of 8 different residential home builders we were doing work for each year by 2003. Apartment Assistant Manager/ Maintenance Tech. 1993 to 1997 Petra Place Apartments / owned by Carol Monson 608-***-**** 3790 Tipperary Road, Poynette, WI.

Painted Apartments, Fixed vinyl flooring, Replaced garbage disposals, light plumbing, light electrical fixes, serviced boilers/furnaces and water heaters, did all needed maintenance, replaced roof shingles, mowed lawns, shoveled snow and maintained salt on sidewalks in common areas, wrote leases for tenants, on call every other weekend for emergency lock-outs and did all emergency maintenance jobs.

Painter/ Jobsite Foreman 1983 to 1993

G & M Decorating

3790 Tipperary Rd., Poynette, WI. Owner- Jerry Monson Sr. (recently deceased) Painted residential and commercial projects, supervised other painting employees when owner was on other jobsites, delegated different facets of jobs to subordinates, dealt with on site customer requests and acted as a liaison between home/business owners and my companys owner.


Dale Connery 608-***-**** (co-worker for 20+ years) Debbie Edwards 920-***-**** (spouse & business Partner) Professional references of previous clients can be supplied if needed. Certificates of Completion

Previous member of Madison Area Builders Association, Certificate of Training Completion for Lead Abatement, O.S.H.A. Trained in Safety Procedures, Respirator Training. PAGE 2

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