Customer Service Medical

Roderick DerGregorian

Albuquerque, New Mexico 505-***-**** ****************@*****.***

Skills

● Bilingual - Spanish; written and verbal

● Recognized as the top exemplary employee at Lovelace in 2008

● Recognized for perfect attendance for 15 years of service

● Ability to effectively interact with patients; exceptional customer service skills

● MS Word, Excel, Outlook and company specific software

● Ability to communicate effectively in person and via telephone

● Excellent organizational skills

● Commitment to patient confidentiality, understanding HIPAA requirements

● Disciplined attention to detail

● Proven ability to accurately gather patient demographic and personal information Experience

Unarmed Security Guard 03/2018 to 09/2018

Metro One Albuquerque, NM

● Observed, reported incidents and provided security/safety of client property/personnel

● Preformed patrols for irregularities and inspected protection devices and fire equipment

● Preserved order and enforced rules/directives pertaining to staff, visitors, and premises

● Controlled access to client site or facility through the admittance process

● Patrolled assigned site; checked for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons

● Secured evidence/area in the event of accidents, emergencies or security investigations

● Responded irregular incidents and other events as required in accordance with the laws/directives

● Prepared accurate logs and reports as required

Health Information Management Data Specialist 05/2003 to 01/2018 Lovelace Medical Center Albuquerque, NM

● To ensure timely processing of patient records, the HIM Data Specialist I will be responsible for the retrieval of discharged patient records from all patient units and ancillary departments

● Responsible for the prepping, scanning and indexing of discharged patient records and loose reports into Horizon Patient Folder (HPF)

● Responsible for performing charge entry functions

● Adheres to policies, procedures and regulations to ensure compliance and patient safety

● Superior performance history embracing continuous adherence to ardent behavior standards and multiple awards of merit.

Education/Training

University of New Mexico Gallup, NM

Degree: Associate of Medical Laboratory Technology Central New Mexico Community College Gallup, NM

Certificate: Medical Terminology

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