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Manager System Administrator

Calgary, Alberta, Canada
September 17, 2019

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** ****** **** **, *******, AB T2X-0W3 Cell 403-***-****



•Professional System Administrator with certifications in: Unigy Voice IP Phone and Nice Recording Systems; 20+ years experience in various industries: Finance, Petroleum and Manufacturing. Engineer in training EIT member of APEGA.

•Experience with Project Management including implementation of ERP systems: SAP, Visual Manufacturing, Microsoft Dynamics GP; Fluent in English and Spanish

•Responsible to install, maintain and support communications products in financial and energy industry in Calgary, as well as general-purpose network and server hardware and software; 20+ years of experience in various IT roles: Computer Technician, IT Sales, Infrastructure Specialist, Network and System Administrator, IT University Professor.



IPC Telecom / Network Technician, System Administrator, Project Manager

Canada, Calgary AB

Aug. 2013 to present.

Technical support to the most important companies in the financial and oil and gas sector in Calgary: CIBC, NBF, RBC, TD Bank, Bank of Canada, Goldman Sachs, TransCanada, Transalta, Direct Energy, Chevron, Net Energy.

Support for Nice Recording Systems: NTR, NPR, CISCO. Sever Recording Administrator.

Support for IP phones and infrastructure in trading systems, Phone System Administrator, IPC infrastructure specialist in Alliance MX, Unigy Systems and IP phones or turrets: Touch, Iqmax, Slimline, Cisco.

Support in the installations, inventories, upgrades, spare replacement and IPC configurations, building power down/up; support for Operative systems Windows Server, Red Hut, Solaris.

Implementing Media Gateways, Routers, Switches, T1s, Channel Banks, Bixs, testing private lines.


IT Manager

2012- 2013

Planning, Implementation and Monitoring of IT projects.

Coordination and standardization of physical and logical infrastructure.(Hardware/Software)

Management of Information Technology Department, Coordination of systems development and maintenance.

Creation and maintenance of the ISO9001 IT process procedures,presentation of monthly indicators.


University Professor (Subjects)

2009 – 2012

1)Management Information Systems 2) Data Center Management 3) Technical Computing (Hardware; Office, OS)

Preparing Classes and Seminars. In charge to implement Project Management based in PMI at the University.


Regional IT Manager, San Salvador, El Salvador

2007 – 2011

Centralization and standardization of IT resources: Hardware, Software, Policies Administration, Purchase.

Planning, implementation and monitoring of projects: local and regional.

Administration of the IT department: Investment, expenditure and training budgets. Elaboration of IT annual plan.

Supervision of IT department ; Coordination of systems and maintenance.

Creation and maintenance of the ISO9001 IT process procedures, presentation of monthly indicators. ISO Auditor

Nomination to the best website in the pharmaceutical industry


International Roaming Coordinador,

2001 – 2007

Negotiation and administration of international roaming agreements /reports /Indicators

Implementation of added value services: Post Paid- Prepaid and GPRS Roaming, SMS & MMS Interworking Star home platforms; Regional Roaming Trainer and Implementer. Award to the second GSM operator in America.

Coordination and execution of Technical and Billing test (IREG / TADIG) with international operators.


Infrastructure Analyst

1999 – 2000

Operative System and Database Administrator, Windows, UNIX, Solaris, HPUX, Oracle, SQL

Interactive Voice Response (IVR) Administrator. (Conversant- AVAYA)

TCS administrator, Tele Center System, agents control in Call Center/

Recording Systems Administrator NICE, Sales support for Call Center services


Chief Information Officer

1996 – 1999

ERP Implementation :accounting, billing, inventory, payroll, collect accounts, General Cashier, Cash, Production, sales, Fixed assets. Melher won the prize for the small exporter after implementing the ERP

Administration of Operative Systems and Database: Windows / Unix Servers / ORACLE

Administration of Network and Pc Infrastructure; Administration and planning of IT Department


IPC infrastructure: Unigy & Alliance System, Media Gateway, Cisco switches-routers, Touch, IQMX, IQMAX.

Microsoft Windows Server 2003, 2008, 2012; Linux, Solaris, SharePoint Server, Windows 7/8/10, Mac; Ubuntu. MS Office: Word, Excel, PowerPoint, Access, Microsoft Visio, Microsoft Project, Outlook.

Database: Oracle, MySQL and SQL Server

Infrastructure Networking, Network Switching, Wireless Network, Firewall, Cloud Services, Sever Administration, Backup –Imaging Technology, Antivirus, Download and install Software.

Web and Social Network: Web Design Using CMS, Facebook, Twitter, YouTube


Ability to successfully analyze an organization's critical support requirements; identify deficiencies and opportunities; develop innovative solutions for increased productivity.

Problem-Solving / Attention to Detail / Interpersonal Skills / Work Ethic / Creativity / Adaptability / Teamwork

Collaboration. / Proactive


Networking Certification, Dec 2014-Dec 2015 SAIT Calgary AB, Canada

Engineering in Systems and Computation, 1996 Technological University of El Salvador UTEC

Master’s in Business Administration MBA “Cum Laude”, 2003 ISEADE-FEPADE

Diploma Project Management PMBOK PMI, 2012; Technological University of El Salvador UTEC

Diploma in Business Plan, 2008 Technological University of El Salvador UTEC

Diploma in International Business, 2002 Anahuac University, Mexico

Diploma in Digital Marketing, 2010 Education Creative


Information Technology

Networking Certification, SAIT,2015

IPC -ISO 27001 Training Course, 2019

Introduction to oracle: SQL y PL/SQL

ITIL v3 foundation

Administering Data Base Oracle 8

Training for Certified Information Systems Auditor- CISA

Business Continuity Plan

Networking Essentials

Call Center-Telecommunications-IP Telephony-Voice Recording System- Roaming

NICE Trading Recording Fundamentals Certification 2017

IPC Unigy 4.2 IP Phone System Certification USA, 2015

Alliance MX Installation and Maintenance – USA 2014

OneMS Level 1,2 &3 Technician, 2014

Managing Schedules & Monitoring IDP ASPECT

Business Communication Sys. IVR Conversant AVAYA

Roaming Training France Telecom /France

Roaming Management Course Roameo /Denmark

TAP3 Course Tadig Testing Training /Denmark

Technical & Operational Training /Denmark

Contractor TD Bank Courses 2019


Inclusion and Diversity

Cyber Security Phishing

Anti-Money laundry Anti-terrorist financing and sanctions

Risk and risk Management

Anti-bribery Anti-corruption


Holy Spirit Church: Eucharist Minister and Musician Member of the Spanish Choir. June 2013 to present

Mary Mother of Redeemer Church: Musician Member of the Spanish Choir. April 2018 to present : Catholic Singer-Compositor; Karaoke, Soccer, Play guitar, Surfing

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