E.I.T,MBA . JUAN SORIANO
SUMMARY / QUALIFICATIONS
•Professional System Administrator with certifications in: Unigy Voice IP Phone and Nice Recording Systems; 20+ years experience in various industries: Finance, Petroleum and Manufacturing. Engineer in training EIT member of APEGA.
•Experience with Project Management including implementation of ERP systems: SAP, Visual Manufacturing, Microsoft Dynamics GP; Fluent in English and Spanish
•Responsible to install, maintain and support communications products in financial and energy industry in Calgary, as well as general-purpose network and server hardware and software; 20+ years of experience in various IT roles: Computer Technician, IT Sales, Infrastructure Specialist, Network and System Administrator, IT University Professor.
IPC Telecom / Network Technician, System Administrator, Project Manager
Canada, Calgary AB
Aug. 2013 to present.
Technical support to the most important companies in the financial and oil and gas sector in Calgary: CIBC, NBF, RBC, TD Bank, Bank of Canada, Goldman Sachs, TransCanada, Transalta, Direct Energy, Chevron, Net Energy.
Support for Nice Recording Systems: NTR, NPR, CISCO. Sever Recording Administrator.
Support for IP phones and infrastructure in trading systems, Phone System Administrator, IPC infrastructure specialist in Alliance MX, Unigy Systems and IP phones or turrets: Touch, Iqmax, Slimline, Cisco.
Support in the installations, inventories, upgrades, spare replacement and IPC configurations, building power down/up; support for Operative systems Windows Server, Red Hut, Solaris.
Implementing Media Gateways, Routers, Switches, T1s, Channel Banks, Bixs, testing private lines.
Planning, Implementation and Monitoring of IT projects.
Coordination and standardization of physical and logical infrastructure.(Hardware/Software)
Management of Information Technology Department, Coordination of systems development and maintenance.
Creation and maintenance of the ISO9001 IT process procedures,presentation of monthly indicators.
University Professor (Subjects)
2009 – 2012
1)Management Information Systems 2) Data Center Management 3) Technical Computing (Hardware; Office, OS)
Preparing Classes and Seminars. In charge to implement Project Management based in PMI at the University.
Regional IT Manager, San Salvador, El Salvador
2007 – 2011
Centralization and standardization of IT resources: Hardware, Software, Policies Administration, Purchase.
Planning, implementation and monitoring of projects: local and regional.
Administration of the IT department: Investment, expenditure and training budgets. Elaboration of IT annual plan.
Supervision of IT department ; Coordination of systems and maintenance.
Creation and maintenance of the ISO9001 IT process procedures, presentation of monthly indicators. ISO Auditor
Nomination to the best website in the pharmaceutical industry
CLARO MOVIL / FRANCE TELECOM
International Roaming Coordinador,
2001 – 2007
Negotiation and administration of international roaming agreements /reports /Indicators
Implementation of added value services: Post Paid- Prepaid and GPRS Roaming, SMS & MMS Interworking Star home platforms; Regional Roaming Trainer and Implementer. Award to the second GSM operator in America.
Coordination and execution of Technical and Billing test (IREG / TADIG) with international operators.
ATENTO-TELEFONICA CALL CENTER
1999 – 2000
Operative System and Database Administrator, Windows, UNIX, Solaris, HPUX, Oracle, SQL
Interactive Voice Response (IVR) Administrator. (Conversant- AVAYA)
TCS administrator, Tele Center System, agents control in Call Center/
Recording Systems Administrator NICE, Sales support for Call Center services
Chief Information Officer
1996 – 1999
ERP Implementation :accounting, billing, inventory, payroll, collect accounts, General Cashier, Cash, Production, sales, Fixed assets. Melher won the prize for the small exporter after implementing the ERP
Administration of Operative Systems and Database: Windows / Unix Servers / ORACLE
Administration of Network and Pc Infrastructure; Administration and planning of IT Department
COMPUTER AND SPECIAL SKILLS
IPC infrastructure: Unigy & Alliance System, Media Gateway, Cisco switches-routers, Touch, IQMX, IQMAX.
Microsoft Windows Server 2003, 2008, 2012; Linux, Solaris, SharePoint Server, Windows 7/8/10, Mac; Ubuntu. MS Office: Word, Excel, PowerPoint, Access, Microsoft Visio, Microsoft Project, Outlook.
Database: Oracle, MySQL and SQL Server
Infrastructure Networking, Network Switching, Wireless Network, Firewall, Cloud Services, Sever Administration, Backup –Imaging Technology, Antivirus, Download and install Software.
Web and Social Network: Web Design Using CMS, Facebook, Twitter, YouTube
Ability to successfully analyze an organization's critical support requirements; identify deficiencies and opportunities; develop innovative solutions for increased productivity.
Problem-Solving / Attention to Detail / Interpersonal Skills / Work Ethic / Creativity / Adaptability / Teamwork
Collaboration. / Proactive
Networking Certification, Dec 2014-Dec 2015 SAIT Calgary AB, Canada
Engineering in Systems and Computation, 1996 Technological University of El Salvador UTEC
Master’s in Business Administration MBA “Cum Laude”, 2003 ISEADE-FEPADE
Diploma Project Management PMBOK PMI, 2012; Technological University of El Salvador UTEC
Diploma in Business Plan, 2008 Technological University of El Salvador UTEC
Diploma in International Business, 2002 Anahuac University, Mexico
Diploma in Digital Marketing, 2010 Education Creative
TRAINING AND PROFESSIONAL DEVELOPMENT
Networking Certification, SAIT,2015
IPC -ISO 27001 Training Course, 2019
Introduction to oracle: SQL y PL/SQL
ITIL v3 foundation
Administering Data Base Oracle 8
Training for Certified Information Systems Auditor- CISA
Business Continuity Plan
Call Center-Telecommunications-IP Telephony-Voice Recording System- Roaming
NICE Trading Recording Fundamentals Certification 2017
IPC Unigy 4.2 IP Phone System Certification USA, 2015
Alliance MX Installation and Maintenance – USA 2014
OneMS Level 1,2 &3 Technician, 2014
Managing Schedules & Monitoring IDP ASPECT
Business Communication Sys. IVR Conversant AVAYA
Roaming Training France Telecom /France
Roaming Management Course Roameo /Denmark
TAP3 Course Tadig Testing Training /Denmark
Technical & Operational Training /Denmark
Contractor TD Bank Courses 2019
Inclusion and Diversity
Cyber Security Phishing
Anti-Money laundry Anti-terrorist financing and sanctions
Risk and risk Management
VOLUNTEERING / HOBBY
Holy Spirit Church: Eucharist Minister and Musician Member of the Spanish Choir. June 2013 to present
Mary Mother of Redeemer Church: Musician Member of the Spanish Choir. April 2018 to present : www.juansorianos.jimdofree.com Catholic Singer-Compositor; Karaoke, Soccer, Play guitar, Surfing