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Manager Technical Support

Buenos Aires, Buenos Aires, Argentina
September 17, 2019

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Fernando R. Chávez G. * de *

Av. Santa Fe ****, Piso 5, Apto. 5B, Palermo, CABA

IT Specialist

IT Professional with over 25 years of experience in analysis/programming and technical support áreas.

Leader in the technical branch, on technological infrastructure implementation (Mainframe, Oracle M8000 and M6- 32).

Extensive experience on Mainframe database administration (ADABAS/DB2).

Analysis, design, development and programming of technological tools.

Leader in computer centers management.

Specialized in productive environments in financial management enterprises.

Extensive experience in banking and finance.

Leverages the expertise in information technology, adding value to the organization. Areas of Specialization

Analysis and Programming Project Management Team Leadership

Banking IT Management Business Continuity

Technical Support (MF, Unix, Wintel) ITIL SCRUM

English (Advanced) Database Administration


KPI Generation and SLA s


Platforms and programming languages: Mainframe Unix Wintel Adabas / Natural DB2 COBOL CICS REXX Leadership Skills

Projects and Work Teams Leadeship Analytical Strategic planning Results Oriented Móvil: +54 9-11-395*-****

Fernando R. Chávez G. 2 de 4

Av. Santa Fe 3531, Piso 5, Apto. 5B, Palermo, CABA Professional Experience

Bancaribe Caracas, Venezuela (October 2011 – August 2018) IT Operations Vice President

Manage the bank’s technological platform (UNIX, Wintel and telecommunications), to ensure its stability, telecommunication links and bank’s services, in order to ensure service availability to the customer.

Monitoring and Control of IBM activities in the delegated administration of the bank’s technological platform.

Participation on the design of bank’s new technological infrastructure in conjunction with the enterprise architecture team.

Generation and tracking of IT KPIs (availability and effectiveness of services and their corresponding platforms, as well as daily duration of critical processes executed during the night batch running).

Generation of capacity studies for platforms where the core banking runs (Unix and Wintel).

Participation in the design and installation of the bank’s secondary data center.

Manage the different technology providers that serve the bank.

Ensure compliance with the guidelines of regulation within the financial institution.

Enabling and manage and alternate data center during the reconstruction period of IBM main facilities after the fire destruction.

Coordination and return of operations to the main processing data center once rehabilitated and moving to the final alternate processing data center.

Banco de Venezuela – Grupo Santander Caracas, Venezuela (January 2006 – September 2011) Technical Support Vice President

Activities coordination to ensure the installed services stability on the various technology platforms and its components. (Mainframe, Unix, Wintel and Oracle database, Adabas and DB2). Including versions upgrade.

Replacement of structured cabling project leader in all the romos of bank’s main processing data center.

Capacity panning generation and IT KPIs (Availability of main platforms where core banking resides: Mainframe, Unix, Wintel).

Contract administration of varios Software and Hardware providers tha serve the bank and its platforms.

Coordination with suppliers of upgrades planning, core software new versions and new hardware models installation.

Team member on the new secondary processing data center design.

Leadership, in conjunction with staff of the Santander group, of the study for the outsourcing of IT Operations with IBM.

Banco de Venezuela – Grupo Santander Caracas, Venezuela (January 2005 – December 2005) Database Administration Manager

Coordinate all activities related to the administration of the various RDBMS used at the bank (Adabas, DB2, Oracle, SQL Server, etc).

IT KPIs generation (Databases Availability, Index and Tables fragmentation, etc.).

Upgrade and maintenances activities coordination for all the databases.

Compliance with policies and standards issued by the regulatory institutions, related to databases. Móvil: +54 9-11-395*-****

Fernando R. Chávez G. 3 de 4

Av. Santa Fe 3531, Piso 5, Apto. 5B, Palermo, CABA Banco de Venezuela – Grupo Santander Caracas, Venezuela (January 1998 – December 2004)

Credit Risk Management Systems Manager

Credit Systems and Loan Recovery Systems analisys and programming coordination.

Project Leader for Credit Recovery Systems of Banco de Venezuela and Banco Caracas.

Cobol programming for the main recovery systems modules.

Desing, development and implementation of bank’s intranet. Banco de Venezuela Caracas, Venezuela (January 1992 – December 1997) Database Administrator

Management of different RDBMS with greater emphasis on ADABAS.

Administration task automatization (Automatic ADABAS tables reorganization, Reindexing, etc.).

Consolidation routines development for different customer databases consolidation to créate an unique customer database.

Natural coded programs to Cobol Migration.

ADABAS to DB2 structures conversión.

Improvement on batch processing through ADABAS and Natural functions.

Give talks to bank’s analysts and programmers about programming best practices, taking advantage of the benefits of each RDBMS.

Banco de Venezuela Caracas, Venezuela (August 1988 – December1991) Systems Analyst and Programmer

Application development for varios bank’s systems: Human Resources, Accounting, Credit, Deposits, SWIFT written in COBOL and Natural.

Móvil: +54 9-11-395*-****

Fernando R. Chávez G. 4 de 4

Av. Santa Fe 3531, Piso 5, Apto. 5B, Palermo, CABA Education

U.N.E. Simón Rodriguez Caracas, Venezuela

Bachelor in Administration (Computer Science)

Universidad Nueva Esparta Caracas, Venezuela

University Senior Technician in Computers

E.T.I: Anselmo Belloso Maracaibo, Venezuela

Electronics Industrial Technician

Centro Venezolano Americano & Berlitz Institute Caracas, Venezuela Inglés (Advanced)


o Programa Avanzado de Habilidades de Coaching PAHC. Agosto 2017 o SCRUM - Una Experiencia Ágil. Marzo 2015

o IESA - Liderazgo Personal. Octubre 2009

o IESA - Flexibilidad y Adaptabilidad. Julio 2009

o AIX/6000 Administración Avanzada. Agosto 1998

o Introducción a los Conceptos de Redes de Área Local. Septiembre 1997 o Introducción a la Tecnología Cliente Servidor. Agosto 1997 o Fundamentos de Cliente Servidor. Julio 1997

o DB2 for Windows NT - Administration Workshop. Junio 1997 o Desarrollo de Aplicaciones con ORACLE PL/SQL. Junio 1994 o Adabas 5 - DBA Skills. Agosto 1993

o Análisis del Área Negocio. Agosto 1993

o Introduction to SQL. Julio 1993

o Introduction to UNIX. Junio 1993

o Distributed Databases, Cooperative Processing and Networking. Mayo 1993 o Adabas Avanzado. Septiembre 1992

o Adabas Fundamentos. Septiembre 1992

o IEW - Analysis Workstation. Marzo 1992

o Inglés Avanzado – Berlitz. Enero - Marzo 1992

o CICS Determinación de Problemas. Octubre 1991

o Assembler Programación Avanzado. Abril 1991

o CICS Command Level – Programación. Febrero 1991

o Ingles Intermedio. Noviembre 1990

o Assembler Programación Básico. Febrero 1990

o VSAM - Su Estructura y Lógica. Febrero 1989

o El MVS visto a través del JCL. Enero 1989

o Natural 2 - Mejoras Parte I. Enero 1989

o Natural 2 - Mejoras Parte II. Enero 1989

Móvil: +54 9-11-395*-****

Contact this candidate