Software Development Analyst

AGILE SOFTWARE DEVELOPMENT PROJECT MANAGER, IT APPLICATIONS

Software Development Design, Test, Analysis Agile/Scrum Support Resource Development

Over 7 years of experience in software development quality assurance planning, monitoring, controlling, reporting, test designing, systems analysis, requirements gathering, traceability matrix, managing project progress, resource management, change requests and managing user acceptance testing. 5 years’ experience in helping evolve agile scrum teams in efficiency processes.

Good understanding of Software Development Life Cycle from project definition to post-deployment defect warranty support.

Excellent knowledge and solid practical experience in the Agile Software development processes and ideas for Scrum team efficiency.

Strategic thinker: Identifying connections, patterns and key issues for building better efficiency on Agile team development.

Good understanding of requirements gathering & writing, Test Design, development approaches, efficiency of using Risk-based Testing and Exploratory Testing for best possible solution-based approaches for quality release dates.

Passionate about Devops: Solution-based approaches, requirements elicitation, analysis, continuous development/integration and improvement of quality teams.

Soft Skills: Great emotional intelligence with excellent communication, training Scrum and being a catalyst to Agile team development and normalizing Scrum team formation during any conflict.

Authorized to work anywhere in the United States.

Certifications and Education

Certified Scrum Master Certification (CSM): #865-***-****

Tricentis TOSCA Automation Specialist (AS1 & AS2) 2018

PMI Agile Certified Practitioner (ACP): #1-693-***-****

Database Management Expert: eCG - PM5001 – 0810 – 6745 2014

E-Consulting Group, Inc., Lean Training

The University of Notre Dame, South Bend, IN 2014

Certification of Executive Management and Leadership, (CEM: 4 Modules, 1yr.)

Northern Illinois University, DeKalb, IL 2004

Bachelor of Science

Purdue University, Lafayette, IN 2021

Executive MBA Candidate (2021)

Technical Skill sets

Methodologies: DevOps, Agile (Lean, Scrum), Hybrid-Waterfall, Waterfall

Languages: UNIX, HTML, SQL, XML, VLOOKUP, Pivot Tables, Tableau Development

Tools: MS Project, Microsoft Office 365: (including Visio & Access), SQL Server Manager, HP Extreme, Rational Requirements Composer (RRC), Rational Team Concert (RTC), Crystal Reports, Clarity, Healthware Systems (Insurance Reporting & Quality Reporting), Team Foundation Server and Microsoft Test Manager

Testing Tools: HP Quality Center: Win Runner, Quality Center, SoapUI, AS400 IBM CICS/Mainframe, Meditech, EPIC, Medical Manager (Financial Reporting), TOSCA Commander (Scriptless Automation), Cypress.io, Selenium

Databases: Oracle, SQL Server Manager, MS Access, CICS/AS400, Citrix on Oracle, UNIX, IBAX-systems, TOAD

Professional Experience

Nationwide Financial, Columbus, OH January 2019 – Present

IT Quality Assurance Analyst and Scrum Master

Project: Application Testing on Life Insurance & Annuities

●Identifying the specific requirements that the system must satisfy.

●Reporting project progress, defects and resource management with Tableau

●Facilitating daily standups, creation of test plan and system test design, knowledge sharing in 3-Amigos, execution of automation test scripts and continuously building pipelines between stakeholders and customers for continuous improvement on release dates.

●Data gathering, providing test analysis planning, defect management planning and clear test validation for application build team’s leadership as the completed product goes to multiple areas of the business and external customers.

●Sharing statuses during Scrum of Scrum cadences to prevent bottle necks and coordinate on release dates

●Boosting team confidence in Iteration Planning sessions by challenging team to break down user stories further.

●Working with Actuarial to break down complex table validations for testing purposes.

●Coordination of consecutive batch flow dates and data. Reporting status of projects to leadership with Tableau.

●Querying SQL Server Manager Database tables for data or application system changes, performance testing of data or SoapUI testing while reading XML scripts or exporting data from Java application through an API with JSON importing data to trade limit reports within excel.

●Time-boxing of events and daily focus of removing impediments that the team is facing.

●Improving processes in each retrospective and attending Value Stream Mapping sessions for better continuous improvement efforts for the business and customers.

Nationwide Financial, Columbus, OH (CD/CI) June 2018 – December 2018

IT Agile & DevOps Leader, Tosca Automation Pilot Testing Transformation

Project: Go-to-Market (DevOps) - Quality Engineering Test Automation Project

Working within an Agile Scrum framework within a DevOps team managing Test Driven Development. Managing resources automating end-to-end business features for development. Developing automated scripts on CICS/AS400/Mainframe using JavaScript, Java and .NET web applications. The purpose of this project was to prioritize and automate developed business features, get them to market quickly by using test-driven development with scriptless automation. Involved in the end-to-end Development and automation Life Cycles to production within a Agile Scrum DevOps process including: TestCase development, TestCaseDesign, Execution and Integration of the entire application to owner sign-off. Enterprise wide leveraging BI and automation to maximize efficiency in quality with less – building pipelines, reducing risk, time and preventing rework in testing.

Nationwide Financial, Columbus, OH June 2017 – May 2018

IT Quality Assurance Analyst Associate

Project: Life Insurance Actuarial Build and Enhancement Project

●Working in an Agile-Scrum environment within paired programming and TDD in manual testing for quality feature enhancement. Involved in the entire QA Life Cycle (SDLC) from build to UAT and release testing - including Design, Development and Implementation of the entire QA process for the Relational Database and Web-Client Server.

●Providing daily stand-up tasks of test analysis and business analysis within an Agile environment.

●Testing tables and objects within SQL database within the C: drive and irb Ruby console with jRuby scripts.

●Core tasks include: Test Planning, Systems Analysis, Test Execution and Control Testing: test suite creation, test execution, status capture. Defect Management throughout all phases. Day-to-day process include: Gathering requirements & testing requirements, Test Cases, and Test Scripts in Gherkins, validation testing - unit, integration, automation, system testing, black-box, white-box, grey-box testing, test cases, test scenarios; as well as User Acceptance Testing (UAT).

●Poly-skilled. Meeting with business partners to communicate clearly written Agile story cards for the build line while analyzing application defects and testing newly built test scenarios.

●Providing a full analysis of products from beginning to end throughout multiple intricate systems surrounding the mainframe (CICS/AS400) and customized java-built application.

Nationwide Financial, Columbus, OH June 2016 – May 2017

Senior QA Consultant of Care Works Technology

Project: Department of Labor Fiduciary/Morgan Stanley Fund Transfer System Build

●Provided a full analysis of an enterprise-wide electronic fund transfer design product from end-to-end throughout multiple intricate systems surrounding mainframe (CICS/AS400) system [PALLM].

●Data-mined testing data and performed UAT execution in HP Quality Center throughout all phases to release: test plan, test suite creation, test execution, status capture and release.

●Effectively managed defects and clearly communicated to Nationwide Financials’ internal operations to quick resolutions.

●Working with multiple Nationwide enterprise teams for external client testing team using SoapUI for functionality testing, Functional and performance testing throughout each phase gate.

Nationwide Insurance May 2015 – May 2016

IBM Senior QA Consultant

Project: Last Day to Pay Texting - Develop a new notification system to text customers/members for payment transaction options.

●Contributed to Scrum team by facilitating daily stand ups providing defect status, progress of work done.

●Translated business requirements to Gherkins from story card creation in RTC.

●Agile TDD (Test-Driven Development) provided quick, efficient solution to unforeseen gaps

●Writing gherkins to customize XML (SoapUI) for functional testing features to pass each scenario.

●Encourage strong team engagement to all brand-new customized product features.

●Provided black-box, white-box to validate what work was delivered during iterations.

E-Consulting Group, Inc., Chicago, IL April 2013 – April 2015

Junior Project Manager

Project: Lean2Task Project

●Coordinated a large implementation of the software Lean2Task to assist consultants to organize customer requirements, schedule tasks and promote team collaboration on customer systems.

Environment Used: MS Project, SQL Server, MS Office Suite, Agile-Waterfall Hybrid

University of Chicago Medical Center, Chicago, IL 2010 – March 2013

Project Coordinator, Patient Services Dept (ICU)

●Facilitated virtual daily stand-ups to bring team to consensus with daily tasks.

●Removed impediments and organized product backlog in Supply Chain process through a Lean rollout

●Reporting of progress of the Kaizen with Kanban.

●Communicated emergent scheduling, cost and resource issues to stakeholders to control project scope.

●Facilitated ‘best-practice’ techniques to merge physician change requests in EPIC and Oracle systems to access supply chain deliverables.

Northwestern Memorial Physician’s Group, Chicago, IL 2007 – 2008

Project Coordinator, Patient Services Dept (ICU)

●Managed and reported daily budget through dashboards, SQL, inventory cost & pivot tables.

●Developed a program motivating customers and patients to pay billing and co-pays prior to services.

●Reviewed resources and strategy for accomplishing results within phases of each project.

Norwegian American Hospital, Chicago, IL 2008 – 2010

Patient Coordinator, Revenue Cycle

●Supported end-to-end roll-out of a new Wellness Clinic project supporting low-income patients with hospital services.

●Controlled each phase of the new clinic transition by capturing accurate services in Legacy system Meditech software.

●Provided subject matter expertise in project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on established project management techniques.

Environment Used: Meditech v 4.0, Oracle, WindowsNT/2000, MS Project, Agile, HP Quality Center, MS Project.

Wide Area Video Surveillance, Rosemont, IL Rosemont, IL 2006 – 2007

Project Manager/Sr. Account Executive

●Developed detailed project plan and facilitated collaboration across multiple teams to reduce inefficiencies while consistently providing complex solutions and meeting strict customer deadlines.

●Interacting with the users and business relationship managers to implement changes.

Careerbuilder.com, Chicago, IL 2005 – 2006

Project Manager/Sr. Account Executive

●Managing multiple corporate enterprise accounts to educate and expand Careerbuilder services thoughout the organization.

●Reducing inefficiencies and pain points for enterprise leaders and increasing more accurately positioned solutions for hiring the best candidates for the account.

●Quickly building trust – turning trust into great business relationships with leaders and managers to implement the customized hiring changes.

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