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Microsoft Windows Series, DOS, Microsoft Exchange Server, Office 365

Fereej Bin Mahmoud, Qatar
September 17, 2019

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Black Cat Engineering & Construction W.L.L.

AL BROOQ BUILDING 3rd Floor, Bin Mahmoud, Post Box No.12714, Doha – Qatar, Mob: +974 – 55944158 / +91-919*******, E-mail: - Summary:

16+ Years of verifiable, full time, professional experience including 15 years of Middle East large scale IT environment exposure on various Technical and Managerial capabilities with primary focus on IT Management & Governance, IT Infrastructure Management, IT Projects Management, Vendor Management and ERP Implementation & Support. I have acquired good hands on technical project management knowledge and proven ability to lead and motivate project teams to ensure success and track record for diagnosing complex problems and consistently delivering effective solutions. Looking for a challenging Information Technology position in a dynamic and progressive organization to utilize and enhance my skills and abilities.

Areas of Expertise:

The extent of expertise covers IT Transformation, IT-Business Alignment, Program Management, Relationship management and Budget Management.

IT Infrastructure Architecture – (Data Centre, Network, Storage, Security)

Implementation, Migration and Management of Microsoft Office 365 Cloud SaaS

Implementing and Managing High Available Microsoft Infrastructure including messaging system (Exchange Server), Active Directory, Clustered SQL Server and with Microsoft Latest Technology in Virtualization (HYPER-V with CSV and Live Migration Tool).

Strong experience of IT management and governance, excellent level of problem solving and analytical skills. Vast experience of multiple ERP Application evaluation including vendor and implementation partner selection, reporting, presentation and recommendation to Management. Extensive experience in implementation and user support. Strong experience of Database Administration, Database Tuning, Database Backups.

Technical and Functional ERP Support and training to users, User Helpdesk Support, Configuration and setup of VPN, Citrix, Exchange Server, Microsoft Office 365, Software / Hardware, Firewalls, Computers / Preparation of IT budget and ensure cost effectiveness.

Experienced on Auditing and Compliance Application for tracking and reporting of critical changes in the entire IT infrastructure.

Strong experience of Windows Server Installation, Configuration, Administration, Managing & Monitoring of Server, Technical Skills:

Operating Systems: Windows Series, DOS

Messaging System: Microsoft Exchange Server, Office 365 Languages & Dev. Tools: Basic Knowledge of C, C++, C#, VB.Net, Visual Basic Database: SQL Server, Oracle, Visual Dbase

Remote Access Application: Citrix, Team Viewer, WebEx, LogMeIn etc. Virus Protection Server: Symantec Multitier Protection / McAfee / Forefront Protection for Exchange Backup: Symantec / Veritas Backup Exec

Security Appliance: SonicWALL, Barracuda Email Security Gateway Storage / Backup: Dell Equal Logic PS4000X SAS 10K, Equal Logic PS4000E SATA 7.2K, Dell Power Vault TL2000

ERP Applications: MicroTech Infinity ERP, Adept Financials .Net SAP R/3 Enterprise (Preliminary Knowledge)

Change Auditing System: NetWrix All in One Suite

Server Management Tools: SCCM, SCVMM

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Experience & Achievements:


Company Profile: Black Cat Engineering & Construction is one of the country’s leading Contractors, specializing in EPIC (Engineering, Procurement, Installation and Commissioning) projects in the fields of Civil & Structural, Mechanical, Rotating Equipment, Pipelines, Tankage, Electrical and Instrumentation and maintenance of oil, gas and petrochemical plants together with their associated utilities. Achievements:

Managed complete IT Systems and Department, IT Budgets, setups, installation, preparation of IT requirements, IT Products evolution, selection, planning and execution.

Successfully managed the Roll out of Office 365 and migration of e-mails from Microsoft Exchange 2010.

Successfully Implementation of High Available Microsoft Infrastructure including messaging system

(Exchange Server), Active Directory, Clustered SQL Server and with Microsoft Latest Technology in Virtualization

(HYPER-V with CSV and Live Migration Tool).

Successfully implementation of ERP Projects from conception through implementation on time and under budget.

Successful implementation of Cloud Business Coloration System (BCS) incudes Cisco IP Phones, eFax, WebEx Board etc. for Audio / Video Communication and Conferencing System. Role: Senior IT Administrator

IT Infrastructure

Job profile:

Successfully managing the responsibility of designing, implementation, management and continuous monitoring of end to end Company IT infrastructure (Servers, Networks, Applications, Communication and Systems security etc).

Working as main point of contact for all IT Infrastructure related services, respond/act positively to upper-management direction, communicate effectively with users and manage to identify needs and evaluate alternative solutions, and inspired IT team to attain goals and pursue excellence.

Standardized and improved troubleshooting processes with the creation of detailed server and network configuration documentation, enterprise-wide Disaster Recovery Planning and Network Architecture re-evaluation.

Implemented infrastructure systems monitoring/ alerting resulting in reduction of unplanned downtime.

Responsible for Asset management, Vendor management, negotiating AMC contracts, cost effective IT procurement and monitoring SLA to ensure optimum IT performance.

Oversees the administration and maintenance of the company's IT infrastructure. Coordinate priorities between the IT department and user departments; and Review the adequacy and allocation of IT resources in terms of equipment, and service levels.

IT infrastructure planning and oversight of IT performance, development and maintenance of the IT strategic plan. Assists in the planning and implementation of additions, deletions and major modifications to the IT infrastructure.

Implement network security.

Oversees the administration and maintenance of Hardware and software for company, provide additional support if necessary. Oversees troubleshooting, systems backups and disaster recovery and provides expert support when necessary.

Oversees all help desk activities, responds to escalated help desk issues, Oversees the administration and maintenance of our tracking software, interacts with users on all levels to help resolve IT-related issues and provides answers in a timely manner.

Manages the purchasing of all software, hardware and other IT supplies and ensures that company assets are maintained responsibly.

Initiates and implements improvements in all areas of IT responsibility. Page 3 of 4

Keeps track of lessons learned and shares those lessons with team members.

Managing and monitoring Domain Controller, DNS, File Servers, Print Server, SQL Server, Hyper-V Servers, Virtual Servers, Exchange Servers (Edge Transport Server, HUB / CAS Server, Mail Box Server), and FTP Server etc.

Responsible for Managing Monitoring Datacenter, SAN Storage (Dell Equal Logic PS4000), Backup Library (Dell Power Vault TL2000) etc.

Security Management: Install, configure and Managed Comprehensive Security Systems, SonicWALL, Barracuda Email Security Gateway, Microsoft Forefront for Exchange Server and Symantec Endpoint Protection. Scheduling Virus Checks and Recover Application. Up gradation of various released Patches and Service Pack as and when required and keeping track of the same. Managing Windows Security, Workgroups, Domains and Backup / Restores Procedures.

Responsible for Resource management and Backup management on continuous basis such as Hardware / Software, Data etc. to ensure their availability to the End Users. Create User accounts and access right for files and folders. Reconfigure and Manage Devices / Peripherals, re- arranges/ regroups according to users’ needs time to time.

Backup Management: Backup of all Servers and Data taken on required intervals on through Backup Exec.

Maintaining &Troubleshooting of LAN, WAN, VPN networks including Wi-Fi Routers & Access Points, Wireless Controller and UTM devices etc.

Installation and Management of Citrix System. Installation, configuration, and management of Terminal Services, Citrix farms, and Terminal Services license servers, publishing applications and setting up load balancing within Citrix farms.

Preparing Documents: Maintain various reports of all Hardware, System Software, Applications, Volume of Data, Backup media and its volume. Operating Environment information (Passwords, Addresses, Resource Mapping, Directory Structure, Printer Setting etc.)

IT Applications

Job profile:

Engineering Software: Installation and configuration of various engineering software i.e. Auto-CAD, CADWorx, Microstation, AspenONE Engineering, PipeNet (Spray Sprinkler / Standard) CAESAR II, InstruCalc, CYME, ETAP, ECE, Design II for Windows, Pipephase, PV Elite, Pipeline Studio, Flaretot, Bentley STADD Pro, Tekla Structured etc.

Responsible for maintenance and management of In-house application called XBCC Specialist Computer Software. XBCC application is capable to perform and control various activities, includes the following modules: Human Resource Management, Cost Control, Purchasing, MTO Control System, Payroll, Tender and Project Control System, Manpower and Project Distribution System, Correspondence Control System (Automated Faxing, Emailing, Document Management and Tracking System as per requirements of ISO), Document Control, Engineering Standard & ISO Control System.

ERP Applications: Coordinate with ERP Application provider to customize the system as per company requirement, identify the existing bugs and error and assist the ERP consultant to fix the problems. Analyze and prepare the list of requirement and reports, design all the custom reports as per users and management request.

Maintenance and support for company Adept Financials .Net ERP (AXBCEC) Application and imparting training to end users to operate efficiently.

ANWAL UNITED TRADING CO. May 2003 – July, 2004

Riyadh, Saudi Arabia

Company Profile: Anwal United Trading Co. is a professional and dynamic company. The Company is globally respected having won the franchise of renowned brands such as Etam, Etam Lingerie, Cache Cache, Origem, 123, Jacadi, Orchestra, Parfois, Trucco, Lilliput, Migaino and Bottega Verde. The Company has successfully commissioned and operates more than 125 shops all across Saudi Arabia.

Role: Systems Administrator

Job profile:

Manage, Administrate and troubleshooting of Servers, Configure and Manage Active Directory Infrastructure, DNS, WINS, Group Policy modeling, logon scripting, patch management, Proxy Server. Creation of Domain Group, Users, Users Directory. Creation and assignment of access rights to the users. Performing Backup and Recovery. Managing Monitoring McAfee ePolicy Orchestrator Antivirus system. Page 4 of 4

Installation and configuration of Windows Servers, Upgrading to Windows Active Directory and all Microsoft Operating System Family and Various Software’s as and when required.

Multiple System automations and projects implementation like Data Synchronization of all retail @ Production Server, Supplier Margin Management, After Sales Customer Service, Auto Bulk Price and Promotion Update @ Retails stores, Purchase budget Module, Purchase return Module, Extended Warranty Sales, Centralized Own delivery, Layaway Sales, developed multiple Retail system controls etc.

Sales & Stock System: Manage and maintain various Sales and Stock System, Back Office Server and POS Terminals setup and maintenance. Upgrading Back Office System and Stores POS Terminals. Imparting training to the Stores Managers, Cashers and Supervisors to operate POS Systems properly. Role: Programmer

Job profile:

Design and developed an OIS - Online Interactive System for a marketing chain. This software is used by marketing personnel, which performs maintenance of stock and updates the delivery, stock, daily/weekly accounts. While entering order forms, stock, customer details are updated automatically. Different reports like customer details for marketing (Walk-in/Tele), daily sales, and weekly sales, Moving / Non Moving Items details report to generate the new order season wise.

Coordinate with MicroTech ERP Application provider to customize the system as per company requirement, identify the existing bugs and error and assist the ERP consultant to fix the problems. Analyze and prepare the list of requirement and reports, design all the custom reports as per users and management request. APTECH LIMITED, India. Oct, 2002 - Feb, 2003

Mumbai, India

Role: Senior Faculty / Network Administrator

During the above tenure, provided training of programming languages, Networking, Operating Systems, hardware and software support and troubleshooting.

Responsible to configure, install and administer network infrastructure and systems, establish new IT policies, which defined acceptable use of IT assets within organization. Install and configure servers, Desktop Computer, laptops printers etc.


B.Sc. (Computer Application)

MCSE (Microsoft Certified Systems Engineer) - Microsoft Certification ID: 6831860 MCSA (Microsoft Certified Systems Administrator)

MCP (Microsoft Certified Professional)

TISM (Total Information Systems Management)

HDCS (Hons. Diploma in Computer Science)


Core Solutions of Microsoft Exchange Server 2013

Implementing Microsoft Azure Infrastructure Solution – M20533 – 21st Sep - 2017 Personal Information:

Date of Birth: 10th June 1979

Marital Status: Married

Languages: English, Hindi and Urdu

Driving License Details:

Validity : Aug 06, 2021

Place of Issue: State of Qatar

Passport Details:

Passport No.: P6213360

Place of Issue: DOHA

Date of Issue: 22-02-2017

Date of expiry: 21-02-2027

- References -

References will be provided upon request

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