Manager Case

Victor Akhidenor, MBA, DHA

**** ******* ***** 281-***-****

Arlington, TX 76001 ********@***.***

Qualifications for Healthcare Administration

Dynamic Professional Eager to Offer Strong Academic Training & Employment Background Toward Achieving Success

Health Administration Case Management Program management

Strategic Analysis / Planning Team Building / Training Budget Control

Risk Mitigation / Quality Management Policy / Procedure Implementation HIPAA OSHA

Employee Benefits Administration Business Process Optimization Regulatory Compliance

Business Management Cost-Reducing Initiatives Resource Allocation Conflict Resolution

Highly Accomplished Recent Doctorate in Health Administration Graduate who successfully drives dynamic administrative, case management, and program initiatives to align with an employer’s mission while continually promoting safety- and quality-focused performance. Influential Strategist who exhibits solutions-centric critical thinking to facilitate insightful, change-oriented outcomes, including maintaining up-to-date awareness of public- and private-sector health, administrative, and organizational trends and process enhancements while seeing the “big picture” at all times. Engaging Communicator who builds beneficial relationships among executives, business peers, and clients / customers; who champions high-caliber teams led by example and with ethics and integrity; and who thrives within rapidly evolving scenarios to exceed expectations – always willing to “go the extra mile” to surpass the status quo.

Career Highlights Include:

Increasing BSA membership 8% in 12 months due to innovative marketing initiatives.

Achieved recognition in national Boy Scout magazine due to excellent marketing efforts.

Exhibiting talent in case management of disaster-related loans to victims of natural disasters.

Rapidly received promotion to BSA District Director to oversee critical urban-based programs.

Boosting efficiency by developing a systematic orientation and training program for SBA employees.

Analyzing hospital workforce efficiency for gaps requiring employee training and / or cross-training.

Conducted and concluded a study on Type-II Diabetes among Texas women, as well as publishing a book on the relationship between Diabetes related knowledge, efficacy, and self-care management.

Demonstrating skill in immigration processing by working to prepare deportation proceedings, assisting foreign students and visitors in document processing, and conducting integral legal research.

Professional Synopsis

U.S. Small Business Administration, Fort Worth, TX

(2006 – 2008 2012 – 2013 2017 – 2018)

Case Manager Paralegal Specialist (2012 – 2013 2017 – 2018)

Capitalized on the opportunity to lead forward-thinking case management initiatives, including demonstrating talent in legal research and insurance verification before and during loan processing and funds disbursement to loan applicants. Ensured quality-centric customer service and satisfaction by creating and / or refining available technology to strengthen professional relationships. Promptly responded to and resolved customer issues while assisting in procurement and facilitation of required documentation to expedite loan processing. Led research and conducted studies that involved search and examination of legal records and databases to obtain key information on prior cases, policies, procedures, and trends. Evaluated data per standard operational procedures. Delivered resourceful advisement and assistance to management officials and employees concerning human capital development and employee health benefits. Applied knowledge of policy and procedural aspects of benefit programs and activities, including reviewing benefit applications and supporting documentation for accuracy. Collaborated with human resources teams for final processing. Determined course of action for resolution of complex issues and file discrepancies.

Proposed refinements of healthcare benefits for new / existing employees.

Continually recommended methods to enhance practices, policies, and procedures.

Exhibited expertise in processing home / commercial mortgage loans for disaster victims.

Rapidly led mediation and conflict resolution initiatives between aggrieved customers and staff.

Tracked listed programs for internal controls in compliance with HIPAA, OSHA, and other authorities.

Victor Akhidenor, MBA, DHA Page Two 281-***-****

U.S. Small Business Administration, Fort Worth, TX (continued)

Administrative Legal Assistant (2006 – 2008)

Expertly managed 30+ immigration and personal injury cases daily, including case research and interview preparation. Handled all internal and external mail distribution and confidential documents. Reviewed and processed mortgage documents for approval and initiated and reviewed specific documentation from client to determine eligibility for disaster loans. Conducted strategic and organizational planning to increase efficiency and ensure legal compliance.

Enforced organizational policy and EEOC compliance via employee orientation and training.

Increased productivity by 15% quarterly without compromising the quality of work assignments.

Successfully developed and implemented new training programs to build a highly motivated team.

INDEPENDENT PLUS HEALTH SERVICES, INC., GRAND PRAIRIE, TX

Director of Quality Management (2008 – 2012)

Led and directed all quality management activities for the agency including patient care and relations, JHACO compliance, risk management and safety, performance improvement, and infection control.

Develops strategic plans and policies for improved quality throughout the home health agency and worked with top management to ensure compliance with regulatory agencies.

U.S. Department of Homeland Security, Dallas / Fort Worth International Airport, TX

(2014 – 2017)

Transportation Security Officer

Drove efficiency-focused, risk-based security screening to maximize the safety of passengers and commerce. Calibrated screening equipment. Obtained, recorded, and reported numbers to Scheduling and Coordinating Center. Developed new policies and procedures or recommended changes to existing ones. Treated all passengers and peers with respect.

Continually reviewed SOPs to ensure compliance with rules and organizational procedures.

Proactively mitigated security threats by identifying, evaluating, and applying situational procedures.

Law Office of Ekoh & Associates, Grand Prairie, TX

(1999 – 2005)

Case Manager

Optimized legal / administrative operations by preparing comprehensive legal documents for court and conducting initial client assessment, including managing immigration reports for attorneys to ensure compliance with immigration policies per existing laws and regulations. Conducted detailed legal research and prepared briefs, position papers, legal decisions and opinions, notices of intent, notices to appear in legal proceedings, and motions / responses to the court.

Served as a dynamic Case Manager for five attorneys in preparing 25+ cases per day.

Recognized as an expert witness in legal and removal proceedings before immigration judges.

Boy Scouts of America, Fort Worth, TX

(1998 – 1999)

District Executive Urban Director

Managed 100+ adult and youth volunteers to run community programs throughout the Woodbine District in the Longhorn Council. Developed all Fort Worth-based Boy Scouts activities. Budgeted and managed finances. Formulated strategic plans to maximize productivity and surpass objectives, including annexing Boy Scouts troops to boost manpower and lead to a network of dignitaries in the City of Forth Worth to help with program funding.

Successfully produced two Eagle Scouts during tenure with the Boy Scouts.

Surpassed objectives by $15,000+ during Fundraising & Annual Golf Tournament.

Served as the “go-to” liaison between the Boy Scouts and United Way for funding solicitation.

Education & Technical Summary

Doctorate of Health Administration (December 2018) University of Phoenix

M.B.A., Healthcare Management (3.75 GPA) American InterContinental University

B.S., Information Technology (Emphasis in Networking) DeVry University

B.S., Psychology University of Houston

Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Project Cisco Systems ProDoc Micro Press

Community Leadership & Affiliations

Member, American Board of Quality Assurance & Utilization Review Physicians (ABQAURP)

Volunteer, U.S. Department of Veterans Affairs – Fort Worth Outpatient Clinic (Since 2013)

AVID Tutor / Substitute Teacher, Arlington, Mansfield & Grand Prairie ISDs (2011 – 2012)

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