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Senior Collections Analyst

Union City, California, United States
September 16, 2019

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Ray Valrey


Professional Summary:-

Accounts payable specialist known for accuracy, attention to detail and timeliness in managing disbursement functions.

A/P career includes strong experience in manufacturing, higher education and other industries and has included accountability for the processing invoices per month.

Backed by solid credentials (BS in accounting) and proficiencies in accounts payable as well as MS Office Suite, Microsoft Dynamics GP, QuickBooks, ERP systems and SAP.


AS400, Easy Pay, QuickBooks, Remedy, Oracle, Excel, Word, PowerPoint, Outlook, Zuora, Salesforce, Jira


High school castlemont high school


PagerDuty, Inc September 2018-May 2019

Senior Credit and Collection Analyst

Handled accounts ranging between $2K-$3.5 Million.

Handle daily A/P processes; supervise A/P clerks; manage vendor/supplier relations; and oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

Skip tracing, Conference calls, emails through (Gmail) meeting through Zoom. Use Slack for internal use to communicate with co-workers.

Also, make calls through Dialpad, calling out of the country to reach the customers for collections.

Send out copies open invoices to customer and sales reps. Updated customer accounts and invoices. Entering accts into Portals. Checking unapplied receipts for wires and checks sent by the customer. Review new and old customer accounts for future credit.

Create and maintain Excel worksheet, for tracking cash direct payments, tracking cash receipts, loans, direct payments in Oracle.

Naumann Hobbs October 2017 to August 2018

Sales, Billing, A/R, Legal

Review and analyze assigned accounts to ensure outstanding balances are in compliance with terms Work with our Management Team from other Departments to quickly resolve disputes.

Build and maintain relationships with external and internal (Sales, Billing, A/R, Legal, etc.) customers Investigate, document, communicate, report and resolve issues impacting prompt payment of invoices and/or disputed items

Maintain system related to customer set-up, maintenance, and account specific discussions Ensure processing of legal documentation (liens and releases), where applicable, are preformed and documented in a timely manner

Contribute and participate in meetings with management and/or customers to advise and make recommendations on risk mitigation and/or other issues impacting the timely collection of receivables Seek out and communicate opportunities to improve, standardize and streamline the company's credit, collections and A/R processes

Prepare and distribute weekly, monthly, annual and ad hoc reporting. Participate in the development, testing and implementation of new technologies to improve efficiency and effectiveness

APL Logistics July 2017 to November 2017

Senior AR/Collection Analyst

Responsible for identifying accounts with outstanding invoices, preparation of statements of accounts and collection code updates. This role will be contacting customers to review the status of their accounts and to resolve past due balances. Filling out weekly and monthly reports for US and CR management will be another important task for this position.

Host Analytics, Inc January 2017 to February 2017

Senior Collection Analyst (Contract)

Accountable for reducing delinquency for assigned accounts.

Posting payments received on (Net Suite) to reflect on Aging report

Updating accounts with accurate information via email and skip tracing and also reviewing customers contracts through (Salesforce)

Collecting on past due accounts 30/60/90/120 Days

Negotiating payment arrangements to reduce balances and lower DSO

Communicating with the customer to maintain relationships to help retention

Bath Fitters, Inc November 2016 to December 2016

Senior Collection Analyst (Contract)

Responsibility was to collect $300K past due.

I finish my contract by collecting $269K through sending out emails and calling the customers.

I did skip-tracing, using skip ease and finding current information

Use my negotiation skills to place customers on pay arrangements to complete their obligations

Senior Collections Analyst (Contract)

RingCentral, Inc

March 2016 to September 2016

Accountable for reducing delinquency for assigned accounts.

Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis

Establish and maintain effective and cooperative working relationships with dealers and sales.

Reconcile customer disputes as they pertain to payment of outstanding balances that are due

Provide excellent & considerate customer service to dealers and sales

ATN, Inc November 2015 to February 2016

Senior Collections Analyst (Contract)

Portfolio consisted of 675 accounts, average amount monthly collections 5.5 million

Call on 30 - 60 - 90 - 120 days accounts, made sure customers were getting invoices

Manage and maintain good working relationships with customers

Reconciled balances and credits to be applied correctly

Assisted Sales department with contracts and updated customer billing information

ACCELA, Inc August 2015 to November 2015

Senior Collections Analyst (Contract)

Portfolio consisted of 950 accounts, average amount monthly collections 1.2 million

Calling School Districts and State - Counties collecting past due balances

Investigate Complaints - verified accuracy on charges to correct and resend invoices

Assist on credit limits- Prepare outstanding accounts report

Manage and maintain good working relationships with customers

BRIGHTEDGE Technology, Inc September 2014 to August 2015

Collections Analyst

Portfolio consisted of 1000 accounts, average monthly collections 3.9 million Making collections calls, following up with customers on processed billing.

Research accounts-Skip Trace for additional information to prepare for legal Assisted with billing and reconciliation of month end close of AR ledger

Used SAP in the beginning stages for processing collections, but the company went another direction and used another application.

WorldPac, Inc October 2012 to August 2014

Senior Credit/Collection Analyst

Portfolio consisted of 1300 accounts with a dollar amount over 5 million

Interviewed customers to investigate complaints, verified accuracy of charges, or to correct errors in accounts

Contacted delinquent accounts for repayment while recording promises and scheduling follow up

Approved or denied credit limits

Evaluated and released orders from Credit Hold screen

Received posted and tracked all customer payments

Prepared and posted approved credit memorandums Provided weekly status reports to the Finance department

Assisted with billing and reconciliation of month end close of AR ledger

Monitored/tracked payment status of approximately $100M annual receivable portfolio

Managed weekly cash forecast

Backed up SR Accounts Receivable Billing Specialist on Invoicing as required

Bio-Rad Laboratories May 2012 to August 2012

Account Receivables Credit/Collection Analyst

Portfolio consisted of 1600 accounts with a dollar amount over 10 million

Verified applications for setting credit limits and collected payments on overdue accounts 30-6090-120 days

Obtained documentation from banks, credit organizations and trade references, running D&B reports

Kept records of all delinquent accounts, incomplete files, and credit risks

Waste Management October 2010 to July 2011

Senior Credit/Collection RMC Liaison

Portfolio consisted of 3000 accounts with a dollar amount over 7 million

Researched escalated customer complaints, payments history, credit records, contracts and provided recommendations regarding the customers and accounts

Maintained, monitored, managed and made recommendations on all western area accounts from Ukiah, CA down to Castroville, CA account disputes

Provided information to legal counsel for collection matters and bankruptcy hearings

Identified all residential lien and tax roll needs and ensured procedures were in place

Collected in house payments from the sales team and over counter payments

Provided support and assistance to the Cash on Account application and Credit Memo on account application. Researched and analyzed information to determine billing and collection errors to ensure resolution

Negotiated with customers on the settlement of past due amounts and determined if recommending suspension of a customer's service due to non-payment was advisable

Managed credit requests from RMC. Responsible for managing returned invoice mail and credit balance accounts. Assisted on credits balances and coordinated escheatable property returns with RMC and WMSC

Waste Management 2004 to October 2010

Senior Collector

Portfolio consisted of 1600 accounts with a dollar amount of over 3 million

Assisted with training new employees when hired regarding daily duties and aspects of Collections, sometimes two or five workers at a time.

Followed up on commercial and residential accounts 30-60-90-120 days to advise them of their credit limits and collect balances that were past due.

Produced market area consolidated aging reports. Ran reports on government contracts to make sure they are within (WM) guidelines.

Reconciled accounts and prepared them for write-offs and enforcement of legal action.

Analyzed delinquent customer aging to determine severance action.

Created and distributed excel spreadsheets to market area management identifying delinquent customers. Generated monthly collection letters

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