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Customer Service Representative

Location:
Dakar, Dakar, Senegal
Posted:
September 16, 2019

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Resume:

MOHAMET IBRAHIMA SYLLA

** ***** ***, ******

Sacré Coeur 3 VDN - Dakar

** *** ** **

adadar@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

COMPETENCES

●Manage large amounts of incoming calls

●Answering inquiries, questions, complaints, or requests from customers in person, on the phone, by email, or live chat;

●Provide information about products and services

●giving refunds or store credits to customer when company policies allow it;

●Managing a team of junior customer service representatives.

●Contribute to team effort by accomplishing related results as needed

PROFESSIONAL EXPERIENCES

MAJOREL (SENEGAL)

Junior Customer Service Representative Manager

Current Job (6 Months)

Great Eastern Life Assurance (MALAYSIA)

Customer Service Representative (Part-time)

2 years (2016-2018)

GENO-Management (MALAYSIA)

Call Center Executive

1 year (2015-2016)

ORANGE (SENEGAL)

Customer Service Representative

1 year 6 Months (2012-2014)

EDUCATION

2015 - 2018: Cardiff Metropolitan University (London School of Commerce)

Bachelor in Business Administration

2013 – 2014: ELA Dakar

English Teaching Certificate

2009 – 2012: Lycée Galandou Diouf

Baccalaureat (L2)

LANGUAGES

French: Native

English: Full Professional Proficiency



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