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Manager Customer Service

Manassas, Virginia, United States
US$ 85,000
September 16, 2019

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Viqar A. Khan

Manassas, VA *****703-***-**** • • Citizenship: United States

SharePoint Developer

Focused, resourceful professional, who exhibits creativity, confidence, and strong analytical skills, combined with three years of experience in SharePoint Development. Results-oriented with proven success implementing new enhancements and executing solutions that continually improve business processes. Consistently collaborates as a team member to develop strategies for maximizing efficiency. Applies strong technical acumen to develop out-of-the box sites, web parts, lists, templates, document libraries, and calendars. Collaborates in an Agile software development environment with comprehensive knowledge of Agile methodology. Proficient in SharePoint Designer 2013, InfoPath Designer, HTML, CSS, JavaScript, jQuery, JSOM, TFS, and JIRA.

Core Competencies

SharePoint Development

Project Management

Business Analytics

Process Improvement

Solution Development

Requirements Gathering

Complex Problem-Solving Skills

Cross-Functional Systems Analysis

Analytical Thinking

Agile Methodology

Team Collaboration

End User Support


Bachelor of Science, Commerce University of Karachi, Pakistan Certifications: Certified Scrum Master

Banking Diploma Institute of Bankers in Pakistan


Washington Gas 2014 – Present


Worked on SharePoint Development projects for Washington Gas and 3M, working in an Agile software development environment, participating in daily stand up meetings, sprint planning meetings, product backlog grooming, and scrum calls.

Successfully developed a light weight Agile application to display task for management’s perspective in an Agile framework.

Designed calculated columns to automatically display the number of days to complete tasks and created list alerts to notify users of status changes for each task.

Created site columns and content type; managed metadata for use in various apps.

Developed multiple HR forms by applying advanced knowledge of InfoPath 2010 techniques and SharePoint Designer 2013.

Created appropriate email notifications for users and created customized workflow using SharePoint Designer 2013.

Designed and implemented custom workflows on lists and document libraries to incorporate various business policies and procedures for publishing content.

Used HTML, JavaScript, and jQuery to customize pages, forms, and user interface; also used PowerShell Script to create sub sites under a site collection.

Saved list, subsites, and site collections as a template for use across various environments; created a project management site that updated project calendars, tasks, resources, and milestones.

Served as an integral team member, locating data, interacting with data, and delivering effective solutions for users to work with data.

Contributed to the migration from SharePoint 2010 to Office 365.


Cominfo, Springfield, VA 2014 – Present

SharePoint Developer and Administrator – 2016 – Present

Worked on SharePoint development projects for Washington Gas and 3M, using various environments and tools including TFS, Microsoft Office 365, Balsamiq, and SharePoint 2013.

Viqar A. Khan

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IT Business Analyst – 2014 - 2016

Elicited business requirements using various techniques including interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business and workflow analysis.

Gathered and analyzed information from multiple sources and decomposed high-level information into details.

Communicated with internal/external customers to e valuate information, needs, and functional requirements.

Interpreted customer business requirements and translated them into application.

Developed and maintained test plans, test scripts, UAT testing, and technical user guides.

Served as a liaison between developers and clients, and contributed to debugging and assisted development team with replicating issues.

Analyzed functional and technical applications to create use cases and user stories gathered from client requirements.

Produced structural and behavioral UML diagrams using Visio 2010.

Developed documentation for sties and custom SharePoint applications.

Designed and maintained test cases and test script documentation for custom applications.

Sun Trust Bank, Manassas, VA

Business Analyst / Assistant Manager – 2008 – 2014

Researched, authored, and analyzed business requirements to support the Branch Manager.

Maintained in-depth knowledge of financial supply chain management processes and workflow.

Managed detailed work comprised of technical documentation and report layouts.

Analyzed test plans to ensure branch case and other business plans were appropriately managed in alignment with branch goals and objectives.

Wrote and prepared training materials and delivered knowledge transfer to cross-functional team members.

Supported go-to-market activities and gathered ideas to improve customer service and customer satisfaction.

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