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Customer Service Representative

September 19, 2019

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Zahra Fadhul CV Updated: July ****

Key Skills:

o Experiential Leader: results-oriented, with practical creative and critical thinking skills, influencing and leading o Strong communication and Interpersonal skills: strong communication skills in both Arabic and English languages, excellent presentation skills and high ability to convince o Strategist: develop realistic plans to deliver company strategy into actions by thinking strategically and understanding the market competition

o Out-of- box thinking: creative way of thinking without a box, ‘Why’ is my driving skill to create new initiatives o Solution selling: able to understand the customers’ needs and translate them into active working solutions to gain productivity deals


TAD Logistics W.L.L (short-term contract)

Customer Service Supervisor: August 2018 – March 2019 Based on my background in the field, I was requested by a friend to be involved in the first steps of lunching this new business. Main responsibilities:

• Dealing with Customers and managing moves and freight services Internationally

• Handling complaints (from both staff and customers)

• Working closely with business managers, account managers and vendors to achieve sales targets

• Coordinating with local authorities for any company matter. CROWN Worldwide Group: Working in this well prestigious company for around four years in two different positions (1st

October 2014 – 31st


2018). In September 2017, I was the Regional Winner of “Being there” for all

“CROWN Worldwide Group” employees within Middle East Region. Customer Service Supervisor : October 2017 – July 2018 Managing Customers moves, Sales, and organizing daily operations.

• Dealing with Customers and managing moves locally and Internationally

• Monitoring the staff performance

• Issuing instructions and assigning duties to company staff

• Helping with training and development

• Handling complaints (from both staff and customers)

• Helping to hire new staff

• Working closely with business managers, account managers and vendors to achieve sales targets

• Events planning such as arranging company social responsibility events periodically.

• Coordinating with local authorities for any company matter. An Accounting BSc holder, with a wealth of transferable skills gained from different sectors. A professional candidate with high commitment to deliver excellent customer service with a good reputation for ensuring complete customer satisfaction. Always self-driven and working in line with the organizational goals, to maximize profits and lead the organization forward. Ms. Zahra Fadhul

Manama, Bahrain


Tel : +973-****-****

Zahra Fadhul CV Updated: July 2019

Office Coordinator : October 2014 – October 2017

Office administrating and managing different functions.

• Company call agent

• Managing the department of HR and Administration with all staff development aspects

• Work as an event manager, as well as managing various key programs end-to-end

• Assisting the staff by performing the tasks with them.

• Reporting to senior management / personnel when required.

• Coordinating with suppliers of different office needs.

• Updating internal systems with daily transactions.

• Cheques distribution and collection from clients and corporates. Shuranet Information Systems

Business Analyst: March 2014-October 2014

Testing systems/software’s and providing competitive commercial solutions to clients.

• working with different organizations systems to: identify the areas that needs improving or updating

• Investigating companies’ activities by carrying out intensive research and deep analysis, to tailor solutions that are more efficient and productive to the organization’s different problems Silah Gulf

Customer Service Representative: June 2013 – September 2013

• Resolve product or service problems by clarifying the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problems, expediting correction or adjustment, and following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs, and prepare a relevant written report

• Manage large amounts of incoming calls.

Before June 2013

Worked as part-time trainee during my University study

• Accounting (Trainee) Electricity and water Authority.

• Project Coordinator, Al-Mustafa Security Systems (AMSS). EDUCATION & PROFESSIONAL DEVELOPMENT:

• 2013 – onward I take every opportunity to read and attend self-development activities

• 2007 – 2013 Bachelor in Accounting, University of Bahrain (UoB)

• Nov 2012 Got Talent Management Certificate from Pitman Training

Dec 2010 Attended and participated in “Investment & Financial Markets” Conference (UoB)

Apr 2009 Attended and participated Volunteering and creativity Conference (UoB)

Dec 2008 Attended and Participated in Islamic Banking Conference (UoB) OTHERS:

Fluent written and oral, both Arabic and English languages Holds a valid driving license

References will be provided upon request.

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