Social Media Customer Service

Curriculum vitae

PERSONAL INFORMATION Konstantina Sotirova Petkovski

Balzakova 16, 1000 Skopje (North Macedonia)

+389********

**********@*****.***

WORK EXPERIENCE

**/****–09/2013 Translator freelance

Skopje (North Macedonia)

- Editing and proofreading articles translated by Global Voices contributors

- Translation of university documents (diplomas, certificates of passed exams), personal identification documents: ID's, passport.

07/2013–08/2014 Receptionist

Villa Ragusa 919, Skopje (North Macedonia)

- Providing special customer service and administrative support

- Excellent computer skills

- Hiring, managing and developing the junior administrative team 09/2014–Present Travel consultant

TA Terra Travel SKY, Skopje (North Macedonia)

- Social media marketing specialist ( web content writer and editor of social media marketing, providing social media analysis )

- In charge of organizing travel packages (group and individual), including reservation of air ticket, hotel reservation, transfers, visas.

- Handle customer inquiries, complains, working to ensure complete customer satisfaction 10/2018–11/2018 Computer programmer

SEMOS EDUCATION CENTRE, Skopje (North Macedonia)

- Learn program language C

- Basics of programming

10/2011–2012

Member of AISEC student organisation, Skopje (North Macedonia) EDUCATION AND TRAINING

10/2011–09/2015 Interpreter and translator Italian to Macedonian language and vice versa

Saints Cyril and Methodius University, Skopje (North Macedonia) PERSONAL SKILLS

Mother tongue(s) Macedonian

2/9/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 1 / 2 Curriculum vitae Konstantina Sotirova Petkovski

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1

Italian C1 C1 C1 C1 C1

Serbian B1 B2 B2 B2 B2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills - Strong communication skills gained through working experience as a travel agent.

- Constructive feedback, focusing on what/how something to be change in order to achieve better results

- Mentoring and coaching team members

Organisational / managerial skills - Able to manage my duties through wise planning, time optimization, and prioritization.

- Detail Orientation, focusing on the small things that makes a project complete or fulfill every aspect of a particular task.

- Critical thinking, decision making and problem solving skills, gained as a customer service representative.

Digital skills SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem-

solving

Proficient user Proficient user Independent user Independent user Proficient user Digital skills - Self-assessment grid

Driving licence B

2/9/19 © European Union, 2002-2019 http://europass.cedefop.europa.eu Page 2 / 2

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