Customer Service Manager
Resume:
SAMANTHA SOUSA
**** * ***** ***** *** Cottonwood, Az. 86326 · 928-***-****
adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307 SAMANTHA SOUSA
2501 E State Route 89A Cottonwood, Az. 86326 · 928-***-**** adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307 SAMANTHA SOUSA
2501 E State Route 89A Cottonwood, Az. 86326 · 928-***-**** adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307 SAMANTHA SOUSA
2501 E State Route 89A Cottonwood, Az. 86326 · 928-***-**** adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307 SAMANTHA SOUSA
2501 E State Route 89A Cottonwood, Az. 86326 · 928-***-**** adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307 SAMANTHA SOUSA
2501 E State Route 89A Cottonwood, Az. 86326 · 928-***-**** adad8n@r.postjobfree.com
OBJECTIVE: To obtain a position as a personable and dedicated Customer Service Representative. I have extensive experience in customer service related industries. Solid team player with upbeat, positive attitude and proven skills establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic, and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
EXPERIENCE
MARCH 2003 – SEPTEMBER 2009
TITLES MANAGER/LOAN ACCOUNT ASSISTANT, OXENDALE & ASSOCIATES Managed Title and Registration processing for all 5 of the dealership locations. Developed long-termed partnerships with many outside companies such as; lien holders, local MVD facilities, and 3rd party MVD service locations. Maintained an organized and very detail oriented work environment for my staff. In addition, I assisted with the In- House loan company to assure all accounts were current and managed properly and efficiently.
MARCH 2003 – SEPTEMBER 2009
ASSISTANT OFFICE MANAGER/RECREATION DIECTOR, HYATT VACATION CLUB Managed two departments to make sure they were ran organized and efficiently, in a very fast paced customer service environment. My duties as Assistant Manager included, making sure guests were completely satisfied and thoroughly enjoyed their stay, handled guests complaints, requests, and any additional needs to ensure their experience was enjoyable. As Recreation Director, I maintained a very fun upbeat environment for the recreation department, making sure the guests and their children had an amazing experience at the resort and were able to utilize everything that was offered. I also ran the Safety and Security committee for the property. EDUCATION
CURRENTLY ATTENDING
BUSINESS MANAGEMENT, YAVAPAI COLLEGE
2
REFERENCES
ROB OXENDALE 623-***-****
RON RUDICEL 928-***-****
LARRY SANTOS 928-***-**** EXT. 306
MICHAEL MAESTAS 928-***-**** OR 928-***-**** EXT. 307
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