MELODY CHEN

Toronto, Ontario 416-***-**** adad8m@r.postjobfree.com

CRM BUSINESS & SYSTEMS ANALYSIS SOFTWARE QUALITY ASSURANCE PROCESS DEVELOPMENT

Business Analyst with more than six years of experience managing the analysis, testing, development, and implementation of Microsoft Dynamics CRM solutions. Familiar with Dynamics CRM 2011, 2013, 2015, 2016, and Dynamics 365 (on premise and on cloud).

Coordinate all aspects of business analysis efforts, software development, and testing lifecycles with Waterfall and Agile methodology. Supports cross-functional teams and operational stakeholders to determine business requirements and translate operational needs into innovative software-driven processes and solutions. Professional strengths include excellent skills in teamwork, business communication, and organization of tasks. Manage all aspects of the software development lifecycle (SDLC).End-user training. Fluent in English and Chinese.

PROFESSIONAL ACHIEVEMENTS

oLeveraged Microsoft Dynamics CRM out-box functionalities to establish the business goal and contribute value to software development teams.

oCollaborated with cross-functional teams to gather and develop business requirements for the creation of legible business requirements documentation and functional specifications.

PROFESSIONAL EXPERIENCE

THE REAL ESTATE COUNCIL OF ONTARIO, Toronto, Canada - Business System Analyst (2018.6 – 2018.12)

Collaborate with cross-functional stakeholders, departments, and teams to gather business requirements needed to facilitate the development of stable, supportable software solutions.

Support all aspects of the software development lifecycle (SDLC), including requirements gathering, system specification, development, testing, and implementation to production environments.

Perform gap and impact analysis of new CRM solutions, clarify change requests during JAD sessions, and create business requirement documents and functional specifications.

Analyze business processes and design work flows in Microsoft Dynamics CRM; customize entities, forms, fields, views, and work closely with developer team to extend system functionality.

Evaluate, verify, and test the functionality of CRM software products and services, ensuring the stable release of software developed for major customers.

Implement security requirements by customizing and creating Security Roles; create Field Security Profiles for governing sensitive data, and also grant access permissions to authorized personnel.

Manage all phases of end-to-end testing, and user acceptance testing (UAT); perform test cases to compare actual results with expected results, ensuring that all testing processes are completed according to business, technical, and functional specifications of CRM applications.

MPR CONSULTING, Inc., Toronto, Ontario - Business Analyst (2014.12 – 2018.3)

Managed a cross-functional Digital Development team responsible for managing MS Dynamics CRM implementations, customizations, and development projects.

Used Agile methodologies to streamline the business requirement and verification process throughout the development and testing of software functions and features; ensured adherence to SDLC across planning, implementation, testing, documentation, deployment, and maintenance processes.

Engaged client to gather business rules, requirements, and aligned requirements to the work of development teams; translated stakeholder requirements into deliverables such as functional specifications, user cases, user stories, and workflow diagrams.

Developed customized Dynamics CRM client-side user experiences using out-of-box tools.

Communicated with peers and clients to ensure a strong understanding of all business rules and system operation flows; verified testability and readiness of new functionalities.

LONGTOP CANADA, Toronto, Ontario - Quality Analyst (2013.8 – 2014.10)

Developed and implemented formalized testing standards, QA processes, and testing process documentation; created best practices and standards used throughout multiple QA initiatives.

Created test plans and test cases by analyzing and gathering business requirements, software requirements, functional specifications, and developing design documents.

Developed and executed SQL queries to test features that interacted with back-end databases.

Reported test statuses to project managers and peers; discussed potential risks and issues, conducted lessons-learned sessions, and suggested process improvements based on findings.

Managed all phases of testing for assigned components and ensuring test plans and test cases were completed in alignment with business requirements.

LENOVO GROUP LTD., Beijing, China - Business Analyst - Quality Assurance (2012.12 – 2013.5)

Directed the LC enhancement release Wave 1 and Wave 2 project, managing the development of business requirements and system function design requirements throughout all project phases.

Coordinated all aspects of gap analysis, system integration, change management, end user training, and go-live support processes.

Conducted end-to-end testing of throughout unit tests, system integration tests (SIT), user acceptance tests (UAT), performance tests, pre-production tests, and regression tests.

Led all aspects of the defect management lifecycle, including reporting, tracking, escalation, verification, fixing, and closure; ensured the resolution and documentation of all reported defects.

Established key user training documents and used WebEx to successfully train offshore business users.

EDUCATION

Bachelor of Education - NORTHEAST NORMAL UNIVERSITY OF CHINA

Diploma of Business Development – POWERIT COLLEGE OF JILIN CHINA

CERTIFICATIONS & TRAINING

Microsoft Certified Professional

Microsoft Certified Dynamics CRM 2013 Applications

Microsoft Certified Dynamics CRM 2013 Customization and Configuration

MS-SQL Server Business Intelligence Suite Training (SSIS, SSAS, SSRS)

Systems Development and Lifecycle Management (SDLC) Training

ISTQB Certified Tester Foundation Level

TECHNICAL SKILLS

BUSINESS APPLICATIONS: Microsoft Dynamics CRM 2016/Dynamics 365

PROGRAMMING LANGUAGES: SQL

SOFTWARE: Microsoft Word, Excel, PowerPoint, Visio, Project, Outlook, and SharePoint, and Confluence

TOOLS: MS SQL Server, Scribe Insight, Tableau and JIRA, SoapUI

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