Manager Social Media

Doug Bock / ************@*****.*** / Greenville, SC / 404-***-****

Doug is an agile transformation leader with extensive multi-role hands on Lean, agile, DevOps experience who takes a “go to where they are approach” over relying on a specific dogma. He is adept at helping individuals, teams, programs and executives adopt a continuous improvement mindset, and in helping them select and implement appropriate methodologies and frameworks to address their present challenges and goals at scale.

Advance America - August 2018 – Present, Lean Agile DevOps Coach

Leading Lean, Scaled Agile (SAFe) and DevOps Transformation of executive leadership, portfolios, and program teams in support of development and deployment of a new multi-product multi-channel fi-serve POS system nationally, a new credit decisioning platform, new business intelligence workflows, adoption of DevOps, and establishment of organization wide mindset of continuous process improvement from customer voice to value delivery

Increased average single sprint user story acceptance rate from 20% to 90% across 14 teams

Trained entire program on SAFe from initial pre-planning to two successful program increments ( PI 3 planning currently underway)

Developed and delivered custom training and workshops on Lean, agile, Scrum, Kanban, SAFe, and DevOps to 4 new teams

Worked with existing Scrum teams in development of Kaizen backlog items to improve Scrum rituals and practices (Stand-ups, backlog refinement, planning poker, demos, retrospectives, spring planning, Scrum of Scrums, velocity estimation and ongoing burndowns

Introduced WSJF prioritization to executive leadership and trained them and product owners on effective program wide epic and feature prioritization

Serving as “stand-in” Scrum Master servant leader on from 2 to 4 teams as needed with resource constraints

Trained Release Train Engineer on servant leadership role of RTE

Michelin / CGI Inc. - March 2018 - August 2018 Lean Agile Coach

Delivered Waterfall to Agile Transformation program to 5 newly combined business and technology squads delivering business intelligence and data analytics in an on-shore / offshore model, developed and delivered original Lean agile courses for Product Owners and Scrum Masters for user story creation, backlog management, estimation, and prioritization

Introduced Lean and Agile work management mindset to five historically waterfall teams

Trained 5 Product Owners of effective epic and user story creation

Facilitated numerous ongoing workshops on effective stand-ups, backlog refinement, planning poker, story pointing, sprint demos, retrospectives, sprint planning, Scrum of Scrums, velocity estimation and ongoing burndowns

Developed and delivered custom training and workshops on Lean, agile, and Scrum to 4 new teams in Greenville, SC

Developed and delivered custom training and workshops on Lean, agile, and Scrum on-site in Bangalore, India to a newly formed services team

Zen Lean Agile - June 2016 to Present, Founder, Principal Consultant

Conceived of subscription based agile training augmentation service, partnered with colleague Jon Kern, co-author of the “The Manifesto for Agile Software Development”

Established MVP and product roadmap for artificial intelligence based human process telemetry offering to assist organizations in Lean, Agile, and DevOps transformations through objective third party feedback

Currently in “alpha” stage, Zen Lean Agile is available to my clients as a tool we use to augment hands-on coaching and servant leadership

Delta Airlines / Virgin Atlantic - October 2016 to May 2017, Agile Consultant Business Analyst on Fly Delta App

Coordinated shared platform Agile development efforts between Delta Mobile Product Owners, Virgin Atlantic Product Owners, with multiple in-house and third party (Thoughtworks) on-shore and off-shore development teams

Identified and facilitated elimination of numerous agile anti-patterns including:

Mentored new team members on agile mindset and Scrum methodology

Initiated team restructuring initiative which resulted in the splitting of three huge teams into 6 teams of manageable size

Introduced parking-lot (16th minute) and establish team “self-policing” strategy to bring average daily stand-up times from over 45 minutes down to 15

Authored user stories that defined new functionality now part of the “FlyDelta” and “Virgin Atlantic” aps now available on Android and iOs

Facilitated creation and adoption of definition of ready DoR and definition of done DoD for six teams, established effective acceptance criteria, and thus increased user story completion to average of 80% across 6 teams

Cox Media Group - July 2015 to April 2016 / Senior Business Analyst, Product Owner on Digital Media Modernization Project

Maintained integration backlog with input from with multiple stakeholders in Advertising, PMO, Dev-Ops, TV, Newspaper, Radio, National Content Desk, overseeing migration and integration analysis efforts for 90 media websites (AJC.com, WSBRadio.com, etc.) to new content management system

Mapped API dependencies across 70 internal and third party integration

Authored, prioritized and implemented thousands of users stories in a phased roll-out of a new CMS system targeting 90 internal customers

Bridge2 Solutions - Nov 2013 to July 2015 / Product Manager / Product Owner / Senior Business Analyst

Served in multiple roles on high profile projects for Citibank, FedEx, Chase, RBC, and B2S's SaaS platform providing consumers access to products from Amazon, Best-Buy, Apple and many other vendors via loyalty points.

Trained, transformed, and mentored waterfall development team on their first Agile project

Managed the hugely successful launch of the CitiCash “Double Cash” loyalty program, and first of its kind which created a new category of credit card with 8+ million new users within the first few months

CNN.COM - Senior Business Analyst / Technical Product Owner / Agile Coach

January 2013 – October 2013 (6 month contract extended to 9 months)

Technical product owner and Agile Coach on the successful complete re-write and responsive re-deploy of the world’s largest news site with up to 70M daily visitors

Trained under Agile Manifesto co-Author Jeff Sutherland while directly applying Scrum concepts to the deployment of Anthony Bourdain “Parts Unknown” as CNN.Com's mobile / responsive production pilot

Worked as technical product owner and liaison to the business with large contingent of business, social media, design, operations, ad sales, research, SEO, business development, legal, analytics, editorial, library science, CMS, QA and consumer focus groups

Wrote over 500 user stories defining requirements for the responsive relaunch of CNN.COM,

Worked with Jeff Sutherland

Armedia - Agile Transformation Coach / Lead Business Analyst

February 2010 – January 2013

Agile Transformation Coach, Technical Product Owner and Lead Business Analyst on the first agile project at Michelin USA headquarters (via Armedia), Fortune Global 500 Manufacturing / ECM project

Gathered high level business requirements for new enterprise content management system ECM from business leaders across 10 business units

Managed team of business analysts from 10 business units in the decomposition of business requirements into prioritized epics and user stories, and coordinated efforts of off-shore development team leveraging Scrum

Developed themes, epics, user stories, BPMN 2.0 workflow models, and acceptance tests in Michelin's first USA based agile development project serving 120K Michelin employees world-wide

Consilium1 - December 2007- February 2010 / Business Director

Founded new Atlanta Business Unit and new line of business focused on enterprise open source software leveraging Agile development

Created new business unit and defined new service offering leveraging agile principles is the migration of middleware from proprietary to open-source platforms

Grew team from 1 - 50 FTE’s and $9M consulting engagement “Project Canoe”, a Cable Industry Consortium for targeted advertising and set-top based purchasing

Fortegrity - February 2007 - December 2007 / Co-Founded Web 2.0 start-up

Founder of SaaS based start-up aimed at helping companies holistically manage myriad governance, risk, and compliance activities in the cloud

Developed requirements and defined business model for Governance, Risk, and Compliance GRC Assessment Engine, for businesses seeking to adopt a proactive holistic approach to GRC

Created business plan and established ITIL based SLA from Saas offering

Postini - (acquired by Google 6/2007) January 2006 - February 2007 / Major Accounts Representative

Opened Southeast office promoting SaaS based communications, archiving and e-Discovery compliance with services including anti-spam/antivirus, encryption, archiving, and web content filtering

Established initial interactions with Google, culminating in 650 million dollar acquisition by Google

Oversaw successful Postini Implementation at several large enterprises and institutions

Klocwork - January 2005 - January 2006 / Senior Account Executive

Opened Southeast office for Ottawa based Nortel Spin-off, SDLC Defect and Security Vulnerability / Test Management Solution

Promoted automated testing solution to embedded systems manufacturers serving aerospace, defense, manufacturing, telecommunications, and hand held device manufacturers

Jaczone - 2004 -2005 - Director, USA Operations

Established USA operations for Swedish OOAD SDLC consultancy founded by software luminary Ivar Jacobson,\

Introduced Waypointer, a UML based software development automation tool to the US market: Jaczone was later folded up into Ivar’s Stockholm based consulting practice

Ivis - 2004 - Vice President – Start-up

Rejoined hiring manager at former employer TogetherSoft / Borland to build sales organization, refine product and product messaging

Worked with beta customers in refinement of Ivis J-Process agile application development collaboration framework

TogetherSoft / Borland - (acquired 1/2003) 2000 - 2003 - Regional Manager

Led business development team in 12 State Southeast Region

Promoted Integrated OOAD, UML and agile based Enterprise Application Design, Development, Test, Deployed product suite competing with IBM ReqPro, ClearCase Rational Rose, Clear Quest, etc.

Served as Product Owner for new Eclipse based offering resulting in companies largest single sale at that point

Assisted CEO in negotiations with Borland leading to successful acquisition for 220 million dollars

BETA Systems / ASG - (acquired 1/2000) 1998 - 2000 - Strategic Account Manager

Managed S.E. Sales team for Berlin based Mainframe Enterprise Productivity Software Solution Provider

Education:

University of GA – BA Economics

Universidade De Pernambuco - Intensive Portuguese, Recife, Brazil

Professional Training and Certifications:

■Certified Scrum Master, 1st (Tom Smallwood, Valtech / Michelin Project)

■Certified Scrum Master, 2nd (Jeff Sutherland, Scrum Alliance/CNN.Com project)

■Certified DevOps Executive

■Certified DevOps Product Owner

■Certified DevOps Coach

■Certified DevOps Trainer

■Certified DevOps Architect

■Certified (ITIL) V3 “Foundation” (Information Technology Infrastructure Library)

■Holistic Information Security Practitioner (formal HISP training-audit)

■Business Process Modeling Notation 2.0 (self-study)

■Certified SOA Professional (Thomas Erl, The SOA School)

■Lean Six Sigma Green Belt Candidate

Contact this candidate