Jira Service

JEREMY PRICE

**** *. ******** **. **** Beach Gardens, Fl 33410

Cell 407-***-**** *********@*****.***

SUMMARY

I have been administering Atlassian products for the last 4 years mainly working with Jira and Confluence products. I have experience on both Cloud and Server environments for Jira as an admin and a user. Prior to administering I was exposed to Jira 2 years prior, so I have experience as a user and as an admin. I govern over all the upgrades for Jira, the add-ons, and user management access. I will be taking the ACP-100 this year to become an Atlassian certified professional Jira Administrator.

EDUCATION

ITT Technical Institute • Lake Mary, FL 2012

Bachelor of Science, Electronics and Communications Engineering Technology

AC/DC Electronics, Construct Integrated Circuits, Working with Transformers, Filters, Oscilloscopes, Digital Multimeters, Breadboards, Diodes.

CORE COMPENTENCIES/SKILLS

Software/ Hardware Atlassian Tool Suite Expert

Assembly Design JIRA Software/ Core/Service Desk

Proficient with Jira Workflow Designs and schemes

Customer Problem Solving/ Devops and Agile Methodology

JavaScript Scrum Kanban

QUALIFICATION HIGHLIGHTS

• Competent using software including: Window Applications, Apple Products, PowerPoint, Excel and Internet research.

• Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.

• Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Work well as a team member or independently.

• Meet or exceeded all performance goals to date.

• Resourceful, energetic, competent, multi-task and results-oriented.

• Public speaking and presentation experience.

EXPERIENCE

DSS Inc. North Palm Beach, Fl April -2018 to Present

Programmer Analysts II – Jira and Confluence Admin

• Assist in the development of Atlassian Suite (Jira/Confluence Server) using Jira REST API by Atlassian for integration and webhooks.

• Maintain the level of stability for 3 Jira and Confluence environments (Prod, Stage, Development) and set up user management configurations on Lunix servers

• Install, maintain and upgrade app for Jira/Confluence (JWME, Portfolio, Tempo Timesheets, Insight, Jenkins, etc.)

• Create PostgreSQL queries for database reporting.

Bonnier Corporation •Winter Park, FL January-2016 to January-2018

Jira System Administrator

• Resolve any system related problems and general inquiries related to JIRA/Confluence applications for Cloud.

• Create customized dashboards, filters (using JQL), service desk projects, and Confluence spaces.

• Consistently looking for new plugins to better the application and checking for any upgrades on current plugins.

• Manage user permissions to the application based on project accessibility and perform training sessions for new hire.

• Other Add-ons used Bitbucket,Tempo Time Sheets, Hipchat, Portfolio, Github and working with DevOps.

• Experienced in Jira data migrations. Cloud to Server and also Server to Server.

Kaplan Test Prep •Orlando, FL April-2013 to January-2016

Level 2 Technical Support

• Receives inbound calls from clients assisting them with technical issues and concerns. Using JIRA Software/ Core to prioritize cases that are in need of troubleshooting for our software here at Kaplan.

• Using JIRA Service Desk to communicate with other employees on the pending tickets and creating workflows for the most important tickets.

• Perform maintenance on student's computers, create documentation, dashboard user training and setting up workflows to create student course access for classes.

• Using the Salesforce software every day to create cases for each individual student that I have worked with.

Conco Systems • Pittsburgh, PA March-2012 to April-2013

Service Technician

• Traveled the country to perform maintenance at various power plants, preserving condenser units, while meeting and or exceeding targeted deadlines.

• Applied 350 psi of liquid to discharge thousands of cleaners agents through condensing units to fully maximize condenser potential.

• Applied, inspected and maintained safety rules and regulations.

CONNECTION, • Orlando, FL 2009 to 2012

Technical Help Desk Technician

• Assisted Barnes & Noble customers with Electronic Reader issues and concerns.

• Demonstrated and managed instructions with the use of phones and e- mails.

• Used troubleshoot methods and performed maintenance on devices such as the Nook, I Phone 4, I Pad, and Windows operating systems.

• Organized the logistics of defective shipments and return of products.

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