732-***-**** email@example.com Tinton Falls, NJ
Montclair State University, Montclair, NJ May 2019 BS: Business Administration; Concentration in Management Information Systems and Data Analytics Relevant Coursework: Information Technology Infrastructure, Fundamentals of Project Management, Information System Security Management, Pricing Analytics, Advanced Systems Analysis and Design, Data Analysis and Visualization, Active Directory
Major GPA: 3.6
Bessemer Trust, Woodbridge, NJ 12/2018- Present
Data Center Operator
• Communicate with internal teams on projects and current issues to be resolved.
• Serve as a contact for users to assess their technical needs and devise a solution for the issue at hand.
• Present and explain my analysis to client management in order to come up with a solution.
• Train multiple new operators at the same time.
• Conduct analysis and help create quarterly reports on operations completed objectives.
• Research system issues and present analysis to management for potential solutions.
• Follow strict procedures to solve issues in a timely manner.
• Assist users with requests vital for day to day operations.
• Act as helpdesk support during off-hours and weekends Hobby Quest, Englewood, NJ 3/2018- 5/2018
• IT support/ trouble shooting (Windows 7-10) for entire office ranging from 5-20 people
• Technology equipment maintenance (Computers and Printers)
• Repaired computer with corrupted Operating System and partitioned hard drive
• Utilized Excel to organize client data for company use
• Troubleshot Internet cognitivity issues and connected printers to same network Montclair State Class One Organization, Montclair, NJ 9/2016- 7/2017 Treasurer
• Managed all accounts of the organization and co-sign financial documents with the President of the organization
• Voted on any decision regarding the organization
Programming Languages: Working Knowledge of SQL
Operating Systems and Applications: Windows XP – Windows 10 Android IOS Tableau Wordpress Microsoft Office- Access, PowerPoint, Word, Excel, Project, Outlook. Miscellaneous Experience and Skills: Computer Building and Wiring