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Front Office Desk

September 19, 2019

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Name: Rea Rose V. Mabunga

Address: #** ****. ***. ******* **********, Tarlac

Cellphone#: 095*-***-****



Seeking a position that can provide a steady growth and learning opportunity to practice communication skills and practical experience exclusively.

To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.


Tertiary Bachelor of Secondary Education

Major in English

Tarlac State University



Romulo Blvd, Tarlac City, Tarlac

Secondary B.S. Aquino National High School

Concepcion, Tarlac


Primary Magunting Elementary School

Sto. Rosario Concepcion, Tarlac



Computer Skills

Microsoft word

Microsoft Excel

Microsoft PowerPoint Presentation

Microsoft Access

Good understanding of the property management software (SYSCOM)


Date of Birth : August 6, 1996

Age : 22

Place of Birth : Concepcion, Tarlac

Height : 5’2”

Father : Romeo S. Mabunga

Mother : Nancy V. Mabunga

Religion : Iglesia Ni Cristo

Sex : Female

Civil Status : Single

Language/Dialect Spoken : English, Filipino, Pampango


Company: Yakich-Cuizon Corporation

Hotel Name: Lewis Grand Hotel

Job Title: Housekeeping Coordinator

Working Period: OCTOBER 29, 2018 - PRESENT

Effective in Housekeeping operation

Generate various operational reports for the coordination of the Housekeeping department.

Departmental keys and guest room master card custodian

Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.

Responsible for all calls coming from to the Front Desk and to convey the right message to the right person

Maintaining records related day-to-day operations of Housekeeping

Follow-up of the guest concerned department in case of guests complaint/request

Updating the Housekeeping data information board like VIPs, in-house, today’s occupancy percentage, arrivals, departures, to do list, rooms for super cleaning, etc.

Good understanding of the property management software (SYSCOM)

Allocate work for each staff according to point system/work load for the day

Must have telephone etiquette

Make the relevant room status changes on the monitoring as per instructed by floor supervisor

Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.

Post mini bar, laundry charges and extra bed to the respective guest folios.

Prepare the missing/broken item register

Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.

Coordinate with Engineering/Maintenance Department for room maintenance issues

Co-ordinate with Front Office Department due to the guest departure and arrival

Should have complete information related all the rooms in hotel

Should have information of every staffs and where they are allocated for the work. E.g. Staff allocated in a Floor area, public area, etc.

Must know all the room types and how many rooms per floor of the hotel

Give proper handover to the next shift and mention all responsibilities in detail either verbal or written before leaving the office

Assist Executive and Housekeeping Supervisor for preparing the monthly report and budgets.

Character Reference

Mr. Rodel Cabanit

Housekeeping Supervisor, Housekeeping Department

Lewis Grand Hotel


Ms. Regie Bangit

Operational Manager Assistant

Lewis Grand Hotel


I hereby certify that the information contained in this application is true and correct to the best of my knowledge.



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