Front Office Desk
Resume:
Name: Rea Rose V. Mabunga
Address: #** ****. ***. ******* **********, Tarlac
Cellphone#: 095*-***-****
Email: ***********@*****.***
OBJECTIVE
Seeking a position that can provide a steady growth and learning opportunity to practice communication skills and practical experience exclusively.
To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.
HIGHEST EDUCATIONAL ATTAINMENT
Tertiary Bachelor of Secondary Education
Major in English
Tarlac State University
2013-2018
Graduated
Romulo Blvd, Tarlac City, Tarlac
Secondary B.S. Aquino National High School
Concepcion, Tarlac
2009-2013
Primary Magunting Elementary School
Sto. Rosario Concepcion, Tarlac
2003-2009
CAREER HIGHLIGHT
Computer Skills
Microsoft word
Microsoft Excel
Microsoft PowerPoint Presentation
Microsoft Access
Good understanding of the property management software (SYSCOM)
PERSONAL DATA
Date of Birth : August 6, 1996
Age : 22
Place of Birth : Concepcion, Tarlac
Height : 5’2”
Father : Romeo S. Mabunga
Mother : Nancy V. Mabunga
Religion : Iglesia Ni Cristo
Sex : Female
Civil Status : Single
Language/Dialect Spoken : English, Filipino, Pampango
WORK EXPERIENCE
Company: Yakich-Cuizon Corporation
Hotel Name: Lewis Grand Hotel
Job Title: Housekeeping Coordinator
Working Period: OCTOBER 29, 2018 - PRESENT
Effective in Housekeeping operation
Generate various operational reports for the coordination of the Housekeeping department.
Departmental keys and guest room master card custodian
Handle telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for both internal and external guests.
Responsible for all calls coming from to the Front Desk and to convey the right message to the right person
Maintaining records related day-to-day operations of Housekeeping
Follow-up of the guest concerned department in case of guests complaint/request
Updating the Housekeeping data information board like VIPs, in-house, today’s occupancy percentage, arrivals, departures, to do list, rooms for super cleaning, etc.
Good understanding of the property management software (SYSCOM)
Allocate work for each staff according to point system/work load for the day
Must have telephone etiquette
Make the relevant room status changes on the monitoring as per instructed by floor supervisor
Maintain effective record and filling systems; completing all administrative reports accurately and in a timely manner.
Post mini bar, laundry charges and extra bed to the respective guest folios.
Prepare the missing/broken item register
Responsible for communicating all operational concerns to the leadership team and proactively addressing any day to day operational concerns.
Coordinate with Engineering/Maintenance Department for room maintenance issues
Co-ordinate with Front Office Department due to the guest departure and arrival
Should have complete information related all the rooms in hotel
Should have information of every staffs and where they are allocated for the work. E.g. Staff allocated in a Floor area, public area, etc.
Must know all the room types and how many rooms per floor of the hotel
Give proper handover to the next shift and mention all responsibilities in detail either verbal or written before leaving the office
Assist Executive and Housekeeping Supervisor for preparing the monthly report and budgets.
Character Reference
Mr. Rodel Cabanit
Housekeeping Supervisor, Housekeeping Department
Lewis Grand Hotel
Ms. Regie Bangit
Operational Manager Assistant
Lewis Grand Hotel
I hereby certify that the information contained in this application is true and correct to the best of my knowledge.
REA ROSE V. MABUNGA
Applicant
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