Juleen Ficcah Lyndem

Anupama Housing Complex,

Phase 2, Flat 81CC/16,

VIP Road, Haldiram

Kolkata – 700052

Ph #: +919*********

Email: adad0g@r.postjobfree.com

PERSONAL INFORMATION: Nationality - Indian

DOB – 5th July 1978

Place of Birth - Shillong

Sex - Female

OBJECTIVE: To work in establishments where excellence is a way of life. In addition, I believe the organisation should be learning centered where, trainings are used as effective tools for development of resources and are perceived as best practices. My endeavour in such an organisation is continuous development of people – the key resource, and through this bring a significant impact in their operating efficiencies.

EDUCATION

1999 N.E.H.U. (Graduation)

1995 N.E.H.U. (Pre Univ.)

1993 M.B.O.S.E. (Matriculation)

OTHERS

1999 DIPLOMA IN MULTIMEDIA (ARENA multimedia)

DOT.COM ENGG. (ARENA multimedia)

KEY SKILLS AND ACHIEVEMENTS

A dynamic professional with 10+ years of experience with a variety of professional background from BPO, Hospitality, Health to IT and E-com business

Man Management/interpersonal Skills

Developed excellent communication and motivational skills in successfully managing

and implementing training solutions and Hr solutions to various start-ups

Demonstrated tact and diplomacy coupled with an ability to remain calm under pressure, in order to achieve a positive outcome

Staff Recruitment and Retention

Onboarding and Orientation

Employee Handbook

Employee Relations and Engagement

Training and Development

HRIS Technologies

Payroll

Benefits Administrator

Administration

Inventory Management

Record Maintenance

Background check process

CAREER HISTORY

1.April 2019 - Currently working as Senior HR Manager with Hyperxchange in Sector V, Kolkata

Recruiting to Onboarding end to end process

Compliance solutions as per law designing and executing also designed employee handbook

Payroll, Compliance, Policies, Letter drafting and executing

Constituted and set up the ICC and conducted Posh Training

Redressal of work conditions, working hours and grievances

2.Aug 2017 – March 2019, RB Diagnostics Pvt Ltd as HR cum Relationship Manager, Lake Town, Kolkata

Recruitment was my first target and was fulfilled satisfactorily

Compliance solutions as per law designing and executing also designed employee handbook

Appraisal system setup

Onboarding, Orientation, Training, Time keeping and Pay Roll

Constituted and set up the ICC and conducted Posh Training

Redressal of work conditions, working hours and grievances

Handling patients’ complaints

Handled administrative and facility manager’s role

Work with marketing team in designing company website and corporate profile

3.Jan 2015 – June 2015, Westin Kolkata, New Town as an Executive Assistant to the GM

Handled Pre-Opening purchasing work and following up with orders, identifying items, approving vendors as per company’s specifications. Collecting P.O. from vendors etc. all related to hotel purchase department process and procedures.

Also, handled secretarial work for the General Manager

4.Feb 2010 – Aug 2010, Swissotel-Neotia Vista, Kolkata as an Executive Assistant –to the GM

Organising, Planning, Scheduling meetings

Handled both external and internal clients for requirements related to the GM’s office

Handled out-bound and in-bound communiqué

5.Aug 2008 –Feb 2010, The Oberoi Grand Kolkata as HR & Training Supervisor

6.Oct 2004- July 2008, The Oberoi Grand Kolkata as HR & Training Assistant

Handled the Training Department solely in absence of a Training Manager

Recruitment and Orientation

Employee Training and Engagement

MIS

Culture building

7.Nov 2002-Sept 2004 Taj Bengal, Kolkata as Guest Relation Executive and role changed to PR

8. May 2001 – Nov 2002, Convergence Contact Centre Kolkata (BPO)

Senior Customer Care Associate

Was apart of the Pilot batch.

US shift International Call Centre, Tele-calling

Quality Executive in 6months

Part of the recruitment team for mass recruitment in the Northeast

9.Mar 2000-Apr 2001, Azure Communications and Placements Guwahati, Assam

Languages Fluency: English, Hindi, Bengali, Khasi

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