Customer Service Social Media
Resume:
BRYAN WILLS
937-***-**** **************@*****.***
**** ****** *** ********, ** 45015
SKILLS
Communication Time Management Attention to Detail Leadership Delegation Customer Service Auditing Microsoft Office: Excel, Word, PowerPoint, Access, Outlook Adobe Creative Suite (Immediate Level)
PROFESSIONAL EXPERIENCE
LUXOTTICA RETAIL Mason, OH
Oakley Customer Service Representative September 2018-Present v Assist customers telephonically and non-telephonically with service and support issues. v Resolve problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention v Use courteous and professional language
v Systems used to enter data, Hybris and SAP
v Cross trained in Ray-Ban and Sunglass Hut Ecommerce. FC CINCINNATI Cincinnati, OH
FC Cincinnati Gameday Marketing Intern March 2018– October 2018 v Provide outstanding customer service during gameplay v Help execute pregame and halftime on field sponsorship reads v Gather and control all participants for pregame walkouts and halftime shootouts v Perform and adapt to other duties assigned by supervisors v Uphold the high standards and image of FC Cincinnati MIAMI UNIVERSITY FOOTBALL Oxford, OH
Student Video and Social Media Intern March 2017– May 2018 v Filmed high quality practice and game film for coaches v Contributed din editing of weekly highlights with use of adobe premiere pro v Helped handle teams social media pages (Facebook, Twitter, Instagram) MIAMI UNIVERSITY ALL ACCESS MEDIA
Student Production Intern March 2015-May 2018
v Filmed university varsity men’s and women’s basketball and volleyball for ESPN 3 broadcasts v Also filmed baseball, softball and hockey games for IMG Sports Network v Ran replay system (3-play) and developed high quality look backs into game action v Developed accurate and visibly pleasing graphics to contribute to the story of the game (Xpression system) v Directed and produced games on occasion, managing a crew up to 7 individuals THE MIAMI STUDENT
Volunteer BEAT Writer & Highlight Editor March 2015-Decmber 2015 v Covered women’s field hockey and men’s baseball for one season v Interviewed players and coaches for in-depth analysis after games and during weekly practice updates v Provide accurate information and described gameplay action in post-game wrap ups v Filmed and edited highlights for field hockey, uploaded to teams athletic page and YouTube channel DAYTON DRAGONS Dayton, OH
Customer Service Representative March 2013 – August 2017 v Provided positive customer service to fans during home games v Managed a team up to 5 people in kids play zone area v Assured safety to all fans
v Worked with marketing team to develop new ideas for fan interaction v Helped manage player appearances and autograph sessions EDUCATION
BACHELOR OF SCIENCE MIAMI UNIVERSITY
Oxford, OH August 2015– May 2018
Major Sport Leadership & Management Minor Marketing Relevant Courses: Ethics. Facility Management, Sports Marketing, Digital Media, Management Leadership I hold myself to incredible high standards of professionalism and I always keep an open mind to learn new skills and apply them efficiently to any task at hand. I’m confident with my references listed below and would welcome you to contact any of them to discuss my work ethic and dedication to my previous professional positions and as a student.
v Alex Leach: Current Supervisor at Luxottica
v Kyle Kron: Former boss for Miami Football, Currently with Pittsburgh Steelers
v Tommy Rogers: Supervisor for FC Cincinnati
v Theresa Salerno: Supervisor for FC Cincinnati
- (*******@************.***)
v Steve Baker: Miami University Broadcasting and former boss
- (*******@*******.***)
v Amber Mingus: Former boss for Dayton Dragons, currently with Arizona Diamondbacks
v Nick Wiget: Close colleague from Dayton Dragons. Currently with FC Cincinnati and Cincinnati Reds
v Cindy Oakenfull: Professor at Miami University
v Gene Robertson: Colleague, ESPN and Sun Sports
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