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Administrative Assistant Customer Service

Location:
Brossard, QC, Canada
Posted:
September 15, 2019

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Resume:

Lois N. Parris Brossard, Quebec

438-***-****

adacw9@r.postjobfree.com

ENGLISH FRENCH

PROFILE

* ***** ** ********** ** Administration

Client-focused, detail-oriented, personable and courteous in all interactions with customers

Demonstrated ability to work autonomously and to foster cooperation

Ease managing multiple priorities and troubleshooting

Recognized as being well-organized, efficient and responsible

FIELDS OF EXPERTISE

Administrative Support

Determine and establish office procedures

Prepare, key in, edit and proofread correspondence, reports and other documents

Open and distribute incoming regular and electronic mail

Coordinate the flow of information internally and with other departments

Schedule and confirm appointments and meetings of employer

Set up and maintain manual and computerized information filing systems

Record minutes at department meetings

Customer Service

Schedule and confirm appointments

Open and maintain client files

Interview clients in order to complete forms and documents

Answer telephone enquiries from customers

Investigate complaints regarding services

Receive account payments

COMPUTER KNOWLEDGE

MS Word

MS Excel

MS PowerPoint

MS Outlook

EDUCATION

Attestation of Collegial Studies in Office Administration

Algonquin College, Ottawa, Ontario

PROFESSIONAL EXPERIENCE

English Language Tutor Since 2018

Autonomous worker, Brossard

Caregiver 2015-2017

Administrative Agent 2011-2014

Jewish General Hospital, Montreal, Quebec

Effectively performed administrative tasks in hospital clinics

Improved organization of patient charts and appointments

Enhanced scheduling using special software, by spreading patient appointments evenly throughout day which improved turn-around time

Handled patient check-in/check-out

Verified the validity of hospital cards, Medicare cards and referrals

Updated appointment schedules and organized patient charts

Secretary / Typist 2008-2010

Airclaims, Saint Lambert, Quebec

Accurately transcribed claim reports

Revised, edited and transmitted reports to Head Office

Responded to incoming calls from clients, liaised with insurance adjusters

Information Clerk (Electrical Engineering Department) 2007-2008

McGill University, Montreal, Quebec

Recorded minutes at department meetings

Performed routine clerical tasks, managed performance records of students

Oversaw reception area, greeted and responded to telephone and in-person requests

for information

SOCIAL IMPLICATION

Volunteer Since 2009

Brossard Library, Quebec

LANGUAGES

Spoken and written English, French



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