Administrative Assistant Customer Service
Resume:
Lois N. Parris Brossard, Quebec
*******@*****.***
ENGLISH FRENCH
PROFILE
* ***** ** ********** ** Administration
Client-focused, detail-oriented, personable and courteous in all interactions with customers
Demonstrated ability to work autonomously and to foster cooperation
Ease managing multiple priorities and troubleshooting
Recognized as being well-organized, efficient and responsible
FIELDS OF EXPERTISE
Administrative Support
Determine and establish office procedures
Prepare, key in, edit and proofread correspondence, reports and other documents
Open and distribute incoming regular and electronic mail
Coordinate the flow of information internally and with other departments
Schedule and confirm appointments and meetings of employer
Set up and maintain manual and computerized information filing systems
Record minutes at department meetings
Customer Service
Schedule and confirm appointments
Open and maintain client files
Interview clients in order to complete forms and documents
Answer telephone enquiries from customers
Investigate complaints regarding services
Receive account payments
COMPUTER KNOWLEDGE
MS Word
MS Excel
MS PowerPoint
MS Outlook
EDUCATION
Attestation of Collegial Studies in Office Administration
Algonquin College, Ottawa, Ontario
PROFESSIONAL EXPERIENCE
English Language Tutor Since 2018
Autonomous worker, Brossard
Caregiver 2015-2017
Administrative Agent 2011-2014
Jewish General Hospital, Montreal, Quebec
Effectively performed administrative tasks in hospital clinics
Improved organization of patient charts and appointments
Enhanced scheduling using special software, by spreading patient appointments evenly throughout day which improved turn-around time
Handled patient check-in/check-out
Verified the validity of hospital cards, Medicare cards and referrals
Updated appointment schedules and organized patient charts
Secretary / Typist 2008-2010
Airclaims, Saint Lambert, Quebec
Accurately transcribed claim reports
Revised, edited and transmitted reports to Head Office
Responded to incoming calls from clients, liaised with insurance adjusters
Information Clerk (Electrical Engineering Department) 2007-2008
McGill University, Montreal, Quebec
Recorded minutes at department meetings
Performed routine clerical tasks, managed performance records of students
Oversaw reception area, greeted and responded to telephone and in-person requests
for information
SOCIAL IMPLICATION
Volunteer Since 2009
Brossard Library, Quebec
LANGUAGES
Spoken and written English, French
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