Operations Coordinator Csr Document Controller
Resume:
SHIJIN T MAJEED
OPERATIONS COORDINATOR CUSTOMER
RELATIONSHIP MANAGEMENT
******.*.******@*****.***
+974 - 744 181 28 +974 - 744 181 28
PROFESSIONAL /
PERSONAL SKILLS:
Good analysing ability
Committing to deliver
an effective
contribution
Making sensible
decisions, finding
better ways to do
things
Effective Business
Communication
Self-motivated,
creative but realistic.
Have ability to
negotiate and adapt to
a multi-cultural and
fast paced working
environment and able
to work with
colleagues at all levels.
CAREER SYNOPSIS
Dynamic professional with 9 years’ experience in Operations/Supply chain and customer relationship
management ensuring best in class performance.
Adept in supervising, rendering quality services and Commercial execution of order for MNC company.
Specialized in commercial affairs, Business
operations, Sales Support, Customer Support
services, Operation related functions. Coordination with internal & external customers, status update for open orders, aligns all material as per customer
required date.
CAREER HISTORY
Gulf Warehousing Company - Doha, Qatar
Duration - From December 2014 – till date
Designation - Customer Service Officer
Projects handled on site: QATAR SHELL, QAFCO, BARWA, ASHGAL, MASRAF AL RAYAN, AL AHLI are some among
the few sites. Responsible for scanning, indexing and verify records accurately.
ATTRIBUTES /VALUES:
Ethical behavior.
Self-confidence.
Ambitious
Time Management
Professionalism &
Accountability
PROFESSIONAL
CERTIFICATION
IATA/FIATA CARGO
(2008)-International
Aviation Training Institute
Montreal Canada, SATM,
Cochin, India
BASIC DEPARTURE
CONTROL SYSTEM
(2010)-Certification
conducted by Sri Lankan
Airlines MACS (Mercator
Airport Control System)
DANGEROUS GOODS
REGULATIONS
(2011)-SATM, Cochin,
India.
Store, manage company documents while also ensuring their accuracy, quality and integrity.
Adhere to record retention policies, safeguard information and retrieve data more effectively.
Identify all vital, archival and permanent records; ensure records are properly maintained, protected and accessible for the length of time cited in applicable records retention and disposition schedule.
Communicate with internal and external business partners for different requirements.
Coordinating with finance, sales, and manufacturing team to determine best vendors and distributors
Responsible for training employees on records management procedures and policies, which include documentation, retention, retrieval, destruction and disaster recovery.
Participate in decisions concerning the reformatting and storage of records.
Coordinate and approve the transfer of records to archival or temporary storage.
Participate in the development of a Disaster Preparedness Plan to ensure the appropriate preparation for and protection of agency records in the event of a disaster.
Supervise a staff of Document Control Specialists; monitor performance and conduct regular
Performance reviews as required.
Responsible for handling all related job responsibilities in accordance to GWC’s policies
Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to vital records
Prepare and/or coordinate with other departments if any documentation required
Improved all inventory issues (inbound, outbound,)
Decreased labor hours as well as maximized productivity
Analyzed and monitored all delivery and pickups to be on time Sunflower Cleaning WLL - Doha, Qatar
Duration - From August 2013 – October 2014
Designation – Procurement Officer
Managing Staff supervisions, product purchases and maintaining good communication with suppliers for an effective workflow of supply chain.
Handling promotion and advertisement in 3 branches.
Devising and using fruitful procurement and sourcing strategies
Set, track, and maintain budget
Initiate business and cultivate partnerships
Discovering profitable suppliers and initiate procurement partnerships.
LANGUAGES KNOWN:
ENGLISH
HINDI
MALAYALAM
COMPUTER SKILLS:
MS office (word, excel,
PowerPoint).
PERSONAL DETAILS:
Date of Birth:
19 February 1987
Nationality:
INDIAN
Driving license:
Valid Indian &Qatar
License
Marital Status:
Married
Negotiating with external vendors to secure advantageous terms
Finalize purchase details of orders and deliveries
Examine and test existing contracts
Perform risk management for supply contracts and agreements
Control-spend and build a culture of long-term saving on procurement costs.
Spicejet Pvt Ltd - Cial, India
Duration - From September 2012 – May 2013
Designation – Customer Service Executive
Checking, Floor working, handle security holding area, Arrivals and departure
Issuing Boarding ticket and baggage checking.
E- Filing and e-ticketing & Confirmation.
Reservation and scheduling.
BWFS (Bird World Wide Flight Services)
Dedicated to Srilankan Airlines – Cial, India
Duration - From March 2011 – February 2012
Designation – Customer Service Agent
Checking, Floor working, handle security holding area, Arrivals and departure
Issuing Boarding ticket and baggage checking.
E- filing and e-ticketing & Confirmation.
Reservation and scheduling.
Popular Hyundai – Cochin, India
Duration - From April 2010 – March 2011
Designation – Sales Executive
Accept the calls from the customers; make use the calls to close business.
Investigated the market and updated the requirement.
Acted as a customer service executive, aided them for legalising the ownership.
Analyse the customer standards and educated them for necessity of the vehicles and the product quality.
Merchandise the brands and assist for the advertising the products.
Send DSR to the senior staff, reported to the sales manager. ACADEMIC CREDENTIALS
Bachelor’s Degree in commerce Travel & Tourism (M G University) graduated in 2010.
Contact this candidate