SHIJIN T MAJEED

OPERATIONS COORDINATOR CUSTOMER

RELATIONSHIP MANAGEMENT

adacvz@r.postjobfree.com

+91-812-***-****

+974 - 744 181 28 +974 - 744 181 28

PROFESSIONAL /

PERSONAL SKILLS:

Good analysing ability

Committing to deliver

an effective

contribution

Making sensible

decisions, finding

better ways to do

things

Effective Business

Communication

Self-motivated,

creative but realistic.

Have ability to

negotiate and adapt to

a multi-cultural and

fast paced working

environment and able

to work with

colleagues at all levels.

CAREER SYNOPSIS

Dynamic professional with 9 years’ experience in Operations/Supply chain and customer relationship

management ensuring best in class performance.

Adept in supervising, rendering quality services and Commercial execution of order for MNC company.

Specialized in commercial affairs, Business

operations, Sales Support, Customer Support

services, Operation related functions. Coordination with internal & external customers, status update for open orders, aligns all material as per customer

required date.

CAREER HISTORY

Gulf Warehousing Company - Doha, Qatar

Duration - From December 2014 – till date

Designation - Customer Service Officer

Projects handled on site: QATAR SHELL, QAFCO, BARWA, ASHGAL, MASRAF AL RAYAN, AL AHLI are some among

the few sites. Responsible for scanning, indexing and verify records accurately.

ATTRIBUTES /VALUES:

Ethical behavior.

Self-confidence.

Ambitious

Time Management

Professionalism &

Accountability

PROFESSIONAL

CERTIFICATION

IATA/FIATA CARGO

(2008)-International

Aviation Training Institute

Montreal Canada, SATM,

Cochin, India

BASIC DEPARTURE

CONTROL SYSTEM

(2010)-Certification

conducted by Sri Lankan

Airlines MACS (Mercator

Airport Control System)

DANGEROUS GOODS

REGULATIONS

(2011)-SATM, Cochin,

India.

Store, manage company documents while also ensuring their accuracy, quality and integrity.

Adhere to record retention policies, safeguard information and retrieve data more effectively.

Identify all vital, archival and permanent records; ensure records are properly maintained, protected and accessible for the length of time cited in applicable records retention and disposition schedule.

Communicate with internal and external business partners for different requirements.

Coordinating with finance, sales, and manufacturing team to determine best vendors and distributors

Responsible for training employees on records management procedures and policies, which include documentation, retention, retrieval, destruction and disaster recovery.

Participate in decisions concerning the reformatting and storage of records.

Coordinate and approve the transfer of records to archival or temporary storage.

Participate in the development of a Disaster Preparedness Plan to ensure the appropriate preparation for and protection of agency records in the event of a disaster.

Supervise a staff of Document Control Specialists; monitor performance and conduct regular

Performance reviews as required.

Responsible for handling all related job responsibilities in accordance to GWC’s policies

Responsible for reviewing, implementing, and updating Emergency Operations Procedures relating to vital records

Prepare and/or coordinate with other departments if any documentation required

Improved all inventory issues (inbound, outbound,)

Decreased labor hours as well as maximized productivity

Analyzed and monitored all delivery and pickups to be on time Sunflower Cleaning WLL - Doha, Qatar

Duration - From August 2013 – October 2014

Designation – Procurement Officer

Managing Staff supervisions, product purchases and maintaining good communication with suppliers for an effective workflow of supply chain.

Handling promotion and advertisement in 3 branches.

Devising and using fruitful procurement and sourcing strategies

Set, track, and maintain budget

Initiate business and cultivate partnerships

Discovering profitable suppliers and initiate procurement partnerships.

LANGUAGES KNOWN:

ENGLISH

HINDI

MALAYALAM

COMPUTER SKILLS:

MS office (word, excel,

PowerPoint).

PERSONAL DETAILS:

Date of Birth:

19 February 1987

Nationality:

INDIAN

Driving license:

Valid Indian &Qatar

License

Marital Status:

Married

Negotiating with external vendors to secure advantageous terms

Finalize purchase details of orders and deliveries

Examine and test existing contracts

Perform risk management for supply contracts and agreements

Control-spend and build a culture of long-term saving on procurement costs.

Spicejet Pvt Ltd - Cial, India

Duration - From September 2012 – May 2013

Designation – Customer Service Executive

Checking, Floor working, handle security holding area, Arrivals and departure

Issuing Boarding ticket and baggage checking.

E- Filing and e-ticketing & Confirmation.

Reservation and scheduling.

BWFS (Bird World Wide Flight Services)

Dedicated to Srilankan Airlines – Cial, India

Duration - From March 2011 – February 2012

Designation – Customer Service Agent

Checking, Floor working, handle security holding area, Arrivals and departure

Issuing Boarding ticket and baggage checking.

E- filing and e-ticketing & Confirmation.

Reservation and scheduling.

Popular Hyundai – Cochin, India

Duration - From April 2010 – March 2011

Designation – Sales Executive

Accept the calls from the customers; make use the calls to close business.

Investigated the market and updated the requirement.

Acted as a customer service executive, aided them for legalising the ownership.

Analyse the customer standards and educated them for necessity of the vehicles and the product quality.

Merchandise the brands and assist for the advertising the products.

Send DSR to the senior staff, reported to the sales manager. ACADEMIC CREDENTIALS

Bachelor’s Degree in commerce Travel & Tourism (M G University) graduated in 2010.

Contact this candidate