Customer Service Representative

SUMEDHA MAJUMDAR

***, ***** ********, ****** ** S4S3Y1

Phone no: 306-***-****

Email · ************@*****.***

Dedicated and reliable, a team player with good customer service skills and driven to meet performance expectations. I recently moved into Regina and joined University of Regina as a graduate student. I am looking for part-time opportunities to sustain my life as a student here as well as provide me with the opportunity to embrace the work life along with pursuing my studies. EXPERIENCE

20 OCT 2016–28 NOV 2018

PROGRAMMER ANALYST, COGNIZANT

• Development of applications and selling them to business clients from across the world.

• Providing live demonstrations of completed products to the clients which enhanced communication skills as well.

• Fixing defects of the existing applications as per client-complaints.

• Handling desk jobs client calls, managing files and making related business reports online.

2 JAN 2012 – 8 MAR 2015

CUSTOMER SERVICE REPRESENTATIVE, BAINCHI TEA HOUSE, IND

• Participated in processing and packaging of raw tea leaves.

• Operated as a cashier for a period of 1 year.

• Handling special customer requests in packaging services.

• Ensuring guaranteed delivery of products across multiple locations.

• Assisting customers in making the best choices while purchasing products.

• Supervision of other staffs in different sectors.

• Efficient handling of customer complaints with respect to any discrepancies in product quality.

EDUCATION

2 JANUARY 2019-PRESENT DATE

MASTER OF SCIENCE (COMPUTER SCIENCE), UNIVERSITY OF REGINA 14 AUGUST 2012-5 MARCH 2016

BACHELOR OF TECHNOLOGY, MAULANA ABUL KALAM AZAD UNIVERSITY OF TECHNOLOGY

CGPA 8.3

2

SKILLS

• Good communication and customer service

skills.

• Ability to work under pressure.

• Ability to handle multiple operations efficiently.

• Efficient in completing tasks accurately within

stipulated deadlines.

• Has good organizational and analytical

skills.

• Ability to supervise small work teams.

• Skilled at using computer software like

Microsoft Office.

• Maintain integrity and positive attitude in

workplace.

ACTIVITIES

• Passionate about working and delivering the assigned work accurately.

• Ability to communicate in multiple languages.

• Worked with Right To Play organization.

REFERENCE

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate